Senior Customer Success Manager – Remote, Automotive Digital Marketing & Client Relationship Excellence at brighthush

About brighthush

brighthush is a trailblazing, dealer‑centric digital advertising agency that is redefining how automotive brands connect with their audiences. With a proprietary technology stack and data‑driven insights, we empower dealerships to achieve higher conversion rates, optimize ad spend, and gain full transparency into campaign performance. Our culture is built on reliability, collaboration, and a relentless pursuit of excellence, and we’re proud to maintain the highest customer retention rate in the industry.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, growth‑oriented team that values process, precision, and proactive problem‑solving. We offer a fully remote, flexible schedule that lets you work from anywhere in the U.S., while still fostering a strong sense of community and shared purpose. If you thrive in a structured, systems‑driven environment and enjoy turning data into actionable insights, this is the place for you.

Role Overview

As a Customer Success Manager (CSM) at brighthush, you will be the primary advocate for our dealership clients. Your mission is to guide them from onboarding through ongoing optimization, ensuring they achieve their marketing goals and remain satisfied with our suite of technology products—including Website, Search, Social, OTT, SEO, and more. You will not be building campaigns or websites; instead, you will lead conversations, interpret analytics, track results, and champion client success across the organization.

Key Responsibilities

• Client Relationship Leadership: Serve as the main point of contact for assigned dealer accounts, building trust and ensuring a seamless experience from day one.
• Onboarding Excellence: Guide new clients through a structured onboarding process, ensuring early adoption and setting the stage for long‑term success.
• Regular Check‑Ins: Conduct proactive bi‑weekly Zoom meetings (camera on) with each dealer to review performance, address concerns, and reinforce best practices.
• Data‑Driven Insight: Monitor and interpret key performance indicators—pacing, cost‑per‑lead, lead volume, cost‑per‑sale, and campaign trends—to provide actionable recommendations.
• Issue Escalation & Resolution: Flag performance issues promptly, track follow‑ups to resolution, and maintain transparent communication with both clients and internal teams.
• CRM Stewardship: Keep detailed, up‑to‑date records in brighthush CRM, ensuring same‑day updates for every client interaction and touchpoint.
• Rapid Response: Address dealer questions and internal requests within one business hour, or by the end of the day, to maintain high service levels.
• Cross‑Functional Collaboration: Partner with creative, analytics, and technical teams to deliver best‑in‑class results and drive continuous improvement.
• Growth & Upsell: Identify upsell opportunities, initiate referral asks, and contribute to client portfolio expansion.
• Process Improvement: Continuously refine processes, share insights, and deepen your mastery of brighthush’s systems and tools.

Success Metrics

• All dealer accounts touched every two weeks via Zoom or call.
• Same‑day CRM updates for every client call and key touchpoint.
• Escalations logged and resolved with proactive communication.
• Monthly performance reviews delivered on time and tracked in CRM.
• Consistent referral and upsell asks following positive feedback or strong performance.
• New client onboarding completed smoothly, hitting early adoption benchmarks within 30 days.
• Proactive issue flagging before they become client problems.
• Retention, satisfaction, and upsell velocity improve across your portfolio.

Essential Qualifications

• Minimum 2 years of experience in customer success, account management, or automotive advertising.
• Proven automotive marketing experience, with a deep understanding of dealership operations.
• Hands‑on familiarity with brighthush analytics platform, brighthush advertising platforms, brighthush social advertising, and brighthush CRM systems.
• Exceptional written and verbal communication skills, confident leading client calls with camera on.
• High follow‑through, self‑accountability, and strong time‑management skills.
• Ability to receive feedback, navigate shifting priorities, and hold others accountable to shared goals.
• Professional appearance and presence during virtual and in‑person meetings.

Preferred Qualifications

• Experience managing a portfolio of high‑volume dealership accounts.
• Knowledge of automotive sales funnels and lead generation strategies.
• Prior exposure to performance‑based marketing platforms and attribution modeling.
• Experience with brighthush data visualization tools.
• Background in process improvement initiatives and Six Sigma methodologies.

Core Skills & Competencies

• Client‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Acumen: Ability to translate complex data into clear, actionable insights.
• Organizational Excellence: Mastery of workflow management, documentation, and systematized follow‑up.
• Collaboration & Influence: Skilled at working cross‑functionally and influencing stakeholders to achieve shared goals.
• Adaptability: Comfortable navigating change, shifting priorities, and evolving client needs.
• Tech Savvy: Comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a CSM, you will have the chance to:

• Progress into senior account management or client success leadership roles.
• Lead cross‑functional projects that shape product development and client experience.
• Participate in ongoing training programs covering the latest in automotive digital marketing, data analytics, and customer experience best practices.
• Earn certifications in brighthush advertising platforms, brighthush social advertising, and brighthush CRM to enhance your professional profile.
• Contribute to internal knowledge bases, process documentation, and industry thought leadership.

Work Environment & Company Culture

brighthush thrives on a culture of reliability, transparency, and continuous improvement. Our remote team enjoys:

• Consistent, predictable schedules that respect work‑life balance.
• Weekly virtual team huddles and monthly all‑hands meetings to share wins and align on strategy.
• Access to a robust internal knowledge base, mentorship programs, and peer‑learning circles.
• A supportive environment where ideas are heard, feedback is constructive, and successes are celebrated.
• Opportunities to collaborate with industry experts and thought leaders through webinars, conferences, and internal workshops.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $75,000 per year, commensurate with experience.
• Performance Bonuses: Earn additional incentives tied to client satisfaction, retention, and upsell metrics.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your dependents.
• Retirement Plan: 401(k) with company match to help secure your future.
• Paid Time Off: Generous PTO, holidays, and sick leave to recharge and stay productive.
• Professional Development: Reimbursement for certifications, courses, and industry conferences.
• Remote Work Perks: Home office stipend, flexible work hours, and access to a virtual collaboration platform.
• Team Culture: Regular virtual social events, wellness challenges, and recognition programs.

How to Apply

If you are a reliable, process‑driven professional who excels at turning data into client success stories, we want to hear from you. Join brighthush and help us elevate the automotive digital marketing experience for dealerships worldwide.

Ready to make an impact? Submit your application through our careers portal and let’s start a conversation about how you can thrive at brighthush.