Senior ServiceNow Technical Lead
Title: Sr. ServiceNow Developer (814871) Location: Atlanta, GA 30332 (Candidates working 100% remote is acceptable) Duration: 11/30/2026- 05/31/2027 Position Summary · The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. · This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. · The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Preferred Qualifications · 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments · 3+ years building and supporting custom applications using App Engine Studio · 3+ years working within Agile or sprint-based delivery models Preferred Education · Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications · ServiceNow Certified System Administrator (CSA) · ServiceNow Certified Application Developer (CAD) · ITIL® 4 Foundation (or equivalent ITSM experience) Preferred Skills · Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs · Advanced proficiency with GlideRecord, query optimization, and transactional logic · Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns · Solid understanding of ACL design, role hierarchy, and access evaluation order · Experience designing and supporting Configurable Workspace and UI Builder-based experiences · Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards · Experience with REST-based integrations and data exchange using JSON · Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required · App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. · Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. · Integration & Automation: · Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. · Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. · Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. · Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Duties & Responsibilities · Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments · Partner with product owners and stakeholders to translate requirements into technical solutions · Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility · Review and approve development work to ensure adherence to platform standards and security requirements · Support platform upgrades and resolve development-related issues introduced by new releases · Contribute to platform documentation, architectural decisions, and operational runbooks · Assist with troubleshooting production issues and implementing long-term corrective solutions · Participate in change review and release governance processes Skills Required: · Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. · Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. · Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. · Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health · Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams · Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.