Senior Customer Success Representative – AI-Driven Fitness Technology & Data Analytics Expert (Remote, North America)

About brighthush

brighthush is at the forefront of the fitness technology revolution, blending cutting‑edge artificial intelligence with evidence‑based training science to deliver personalized, data‑driven workout experiences. Our platform empowers gyms, studios, and individual athletes to unlock performance insights, streamline operations, and create engaging member journeys—all while reducing administrative overhead and boosting revenue. With a global footprint that spans North America, Europe, and the Middle East, brighthush is rapidly scaling to meet the evolving needs of the fitness industry, and we’re looking for passionate, data‑savvy professionals to join our mission.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, innovation‑driven team that thrives on solving complex problems and delivering measurable impact. We value curiosity, ownership, and a relentless focus on customer outcomes. As a Customer Success Representative, you’ll be the bridge between our AI platform and the businesses that rely on it, ensuring that every client not only adopts the technology but also sees tangible ROI. If you’re excited by the intersection of fitness, AI, and data analytics—and you want to shape the future of health and wellness—brighthush is the place for you.

Key Responsibilities

• Client Onboarding & Implementation: Lead end‑to‑end onboarding for new clients, from initial discovery to full platform activation, ensuring a smooth transition and rapid value realization.
• Account Management & Health Monitoring: Act as the primary point of contact for assigned accounts, continuously monitoring usage metrics, engagement levels, and health indicators to proactively identify and resolve issues.
• Training & Enablement: Deliver expert‑level training sessions—both live and recorded—tailored to technical and non‑technical stakeholders, ensuring teams can fully leverage AI insights.
• Business Reviews & ROI Demonstration: Conduct quarterly business reviews that translate platform data into clear business outcomes, such as increased member retention, higher revenue per member, or reduced operational costs.
• Cross‑Functional Collaboration: Partner closely with Sales, Product, and Engineering to relay customer feedback, influence roadmap priorities, and drive continuous improvement.
• Data‑Driven Decision Making: Use analytics tools to dissect usage patterns, identify growth opportunities, and recommend actionable strategies to clients.
• Thought Leadership: Become a trusted advisor and platform expert, positioning brighthush as a thought leader in AI‑powered fitness solutions.
• Process Optimization: Identify bottlenecks in the customer journey and propose scalable solutions that enhance efficiency and customer satisfaction.

Essential Qualifications

• North American residency with a strong preference for candidates comfortable working remotely across multiple time zones.
• Minimum of 1 year in a detail‑oriented, analytical role such as QA, technical support, operations analysis, or a related field.
• Exceptional work ethic and high‑performance mindset; thrives in fast‑paced, dynamic environments.
• Advanced curiosity and a passion for data; comfortable interpreting complex datasets and translating findings into actionable insights.
• Excellent communication skills—both written and verbal—capable of engaging diverse stakeholders from front‑line staff to executive leadership.
• Strong technical aptitude; ability to quickly learn and navigate AI and SaaS platforms.
• Experience in the fitness, health, or wellness industry is a plus, but not mandatory.

Preferred Qualifications

• Graduate degree or equivalent experience in a technical or analytical discipline (e.g., Data Science, Business Analytics, Engineering).
• Prior management or leadership experience within a fitness or health club setting, demonstrating a data‑driven mindset and technology adoption.
• Familiarity with AI concepts, machine learning workflows, or data visualization tools.
• Track record of driving customer success metrics such as NPS, churn reduction, or upsell revenue.
• Experience working in a SaaS or tech startup environment, comfortable with rapid iteration and change.

Skills & Competencies

• Data Fluency: Proficiency in interpreting dashboards, KPIs, and performance metrics.
• Problem‑Solving: Ability to diagnose issues, propose solutions, and implement fixes in a timely manner.
• Customer‑Centric Mindset: Deep empathy for client challenges and a proactive approach to exceeding expectations.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results.
• Adaptability: Comfortable navigating ambiguity and shifting priorities in a high‑growth environment.
• Communication: Clear, concise, and persuasive communication across all levels of an organization.
• Tech Savvy: Comfortable with CRM systems, analytics platforms, and collaboration tools (e.g., Salesforce, HubSpot, Tableau, Slack).

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. Successful Customer Success Representatives often transition into senior CS roles, Customer Success Leadership, Product Management, or even Sales Engineering positions. We invest heavily in professional development through:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, AI workshops, and fitness technology summits.
• Internal training modules covering advanced analytics, AI fundamentals, and customer engagement strategies.
• Clear performance‑based promotion pathways, with quarterly reviews and goal‑aligned incentives.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and continuous learning. Our fully remote model empowers you to work from anywhere in North America, while our virtual team rituals—weekly town halls, hackathons, and wellness challenges—ensure you stay connected and engaged. We celebrate diversity, encourage innovation, and reward initiative. Your voice will shape product direction, customer experience, and company strategy.

Compensation & Benefits

We offer a competitive base salary ranging from $50,000 to $60,000 USD, commensurate with experience and performance. In addition, you’ll receive:

• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance (for eligible employees).
• Flexible paid time off and a generous holiday schedule.
• Equity or stock‑option plans to share in brighthush’s growth.
• Professional development stipend and access to online learning platforms.
• Wellness benefits, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to drive real impact for fitness businesses worldwide and thrive in a fast‑moving, AI‑centric environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team. Join us in shaping the future of fitness technology—apply today!