Senior Site Reliability Engineer

This is a Fully Remote Job About Our Client: This organization operates in the healthcare technology industry, focusing on improving patient access to medical care. It addresses the significant challenge of cumbersome healthcare appointment booking by creating a marketplace that connects patients with providers efficiently. The platform has served tens of millions of people over nearly two decades and is expanding infrastructure to enable access to care across multiple digital channels including provider websites, insurance directories, and AI platforms. About the Opportunity: The SENIOR SITE RELIABILITY ENGINEER role is critical in enhancing the reliability, observability, and safety of the organization's distributed production systems. This position supports the seamless operation of a complex platform that integrates many services and external dependencies. The engineer will develop tools and practices to ensure rapid yet secure delivery of features and reliable service performance, directly impacting patient and provider experiences. Responsibilities: Design, build, and operate observability systems including metrics, logs, traces, dashboards, alerts, SLIs, and SLOs Enhance visibility across patient and provider workflows by identifying instrumentation gaps and simplifying failure detection Develop reliable tooling and infrastructure using infrastructure as code, automation, CI/CD, and self-service models Collaborate with product engineering teams on reliability, scaling, performance, capacity, and failure analysis Establish actionable alerts and operational ownership to ensure meaningful on-call signals and clear response paths Participate in on-call rotations and incident response, including incident command and follow-up work Analyze and optimize systems, code, cloud resources, and networking for resilience and efficiency Improve deployment and change management practices for frequent, safe releases with rollback capabilities Contribute to platform standards and reusable patterns for container workloads, service communication, and production readiness Requirements: Minimum 5 years supporting consumer-facing web applications, APIs, or distributed environments in Site Reliability, Production, or Platform Engineering roles At least 2 years on-call experience in 24/7 cloud production environments with hands-on incident response Deep knowledge of operating complex systems with multiple integrations and external API dependencies Proven experience implementing observability practices including metrics, structured logging, distributed tracing, alerting, SLIs, SLOs, and error budgets Over 2 years managing cloud infrastructure, preferably AWS, and container technologies like Docker or Kubernetes Proficiency in programming languages such as Python, Go, Ruby, or Java with ability to troubleshoot application code Experience with infrastructure as code and automated delivery tools such as Terraform, CloudFormation, or GitOps Familiarity with edge and service networking technologies including load balancers, proxies, ingress controllers, web application firewalls, routing, and rate limiting Strong understanding of networking protocols and concepts including TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP Effective written and verbal communication skills for clear explanation of operational issues Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.