Senior Spanish‑Speaking Customer Support Specialist – 100% Remote, Freelance, Email‑Only, International Client Focus at brighthush

About brighthush

brighthush is a forward‑thinking, global customer experience partner that connects world‑class brands with the talent they need, wherever they are. With a focus on digital transformation and a passion for delivering seamless support, we empower our agents to thrive in a flexible, fully remote environment. Whether you’re a seasoned professional or just starting out, brighthush offers a platform where your skills are celebrated, your growth is accelerated, and your work makes a real impact for clients across continents.

Why Join brighthush?

At brighthush, we believe that great customer support starts with great people. That’s why we offer:

• 100% Remote Work – Work from anywhere in the world, on your own schedule.
• Flexible Hours – Monday to Friday daytime shifts that fit your lifestyle.
• No Phone Calls or Sales Pressure – Focus solely on email support and customer satisfaction.
• Competitive Pay – Fixed hourly rate of €15 for email support, with an optional outbound sales role at €15–€20 per hour.
• Paid Training – Receive €10 per hour for training before you start.
• Long‑Term Collaboration – Stable, ongoing projects with international brands.
• Transparent Process – No hidden fees or upfront costs. You only need a computer and a reliable internet connection.

Key Responsibilities

As a Spanish‑speaking Customer Support Agent at brighthush, you will be the first point of contact for our international clients’ Spanish‑speaking customers. Your role will involve:

• Responding to customer inquiries via email in a timely, professional, and empathetic manner.
• Resolving issues related to product usage, billing, account management, and general support.
• Escalating complex problems to the appropriate internal teams while maintaining clear documentation.
• Maintaining accurate records of customer interactions in our CRM system.
• Adhering to brand guidelines, tone of voice, and quality standards.
• Providing feedback on recurring issues and suggesting process improvements.
• Participating in regular training sessions and performance reviews.

Essential Qualifications

To excel in this role, you should meet the following criteria:

• Language Proficiency – C1 level Spanish speaker with excellent written communication skills.
• English Proficiency – Good command of English to understand internal documentation and collaborate with teammates.
• Freelancer status with the ability to issue invoices and manage your own taxes.
• Strong attention to detail and a commitment to delivering high‑quality written responses.
• Reliable internet connection and a dedicated workspace.
• Self‑motivated, organized, and able to work independently while staying aligned with team goals.

Preferred Qualifications

While not mandatory, the following skills will give you a competitive edge:

• Experience in customer support, preferably in a B2B or SaaS environment.
• Knowledge of CRM platforms such as Zendesk, Freshdesk, or HubSpot.
• Familiarity with ticketing systems and workflow automation.
• Basic understanding of Spanish‑speaking markets and cultural nuances.
• Previous experience with outbound sales or lead generation.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Communication – Clear, concise, and courteous writing.
• Problem‑Solving – Ability to diagnose issues and propose effective solutions.
• Time Management – Prioritize tasks and meet response time targets.
• Adaptability – Thrive in a fast‑changing, remote work environment.
• Collaboration – Work seamlessly with cross‑functional teams across time zones.
• Tech Savvy – Comfortable with email clients, CRMs, and basic troubleshooting.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development:

• Access to a curated library of e‑learning courses on customer experience, product knowledge, and soft skills.
• Monthly webinars featuring industry experts and thought leaders.
• Mentorship programs pairing you with senior agents and managers.
• Clear career pathways – from Support Specialist to Team Lead, and beyond.
• Opportunities to transition into outbound sales, product support, or project management roles.

Work Environment & Company Culture

brighthush is built on a culture of trust, transparency, and continuous improvement. Our remote team spans multiple continents, yet we stay connected through:

• Weekly virtual coffee chats and team stand‑ups.
• Open‑door communication channels with leadership.
• Inclusive policies that celebrate diversity and promote work‑life balance.
• Recognition programs that reward outstanding performance and innovation.

Compensation, Perks & Benefits

While the core hourly rate for email support is €15, you’ll also enjoy:

• Paid training at €10 per hour before you begin.
• Optional outbound sales role with a higher rate of €15–€20 per hour.
• Regular performance bonuses based on customer satisfaction metrics.
• Access to a digital benefits portal offering discounts on software, wellness programs, and more.
• Flexible work schedule that respects your personal commitments.

How to Apply

Ready to bring your Spanish language skills and customer‑centric mindset to a global stage? Click the link below to submit your application and join the brighthush family. We’re excited to learn how you can help us elevate the customer experience for our international clients.

Apply to this job at brighthush

We’re Looking Forward to Hearing From You!

At brighthush, your expertise matters. Whether you’re a seasoned support professional or a passionate Spanish speaker eager to grow, we offer the tools, training, and community you need to succeed. Join us and be part of a team that values flexibility, innovation, and a shared commitment to customer excellence.