Senior Staff Customer Success Manager – UK – Driving Enterprise Adoption, Expansion, and Risk Mitigation for AI Connectivity Solutions at brighthush

About brighthush and the AI Connectivity Revolution

In today’s hyper‑connected world, data is the new currency. Yet, the sheer volume, velocity, and variety of data streams can overwhelm even the most sophisticated enterprises. brighthush is at the forefront of turning that chaos into clarity. Our unified API and AI platform seamlessly orchestrates data flow across public, private, and hybrid clouds, enabling Fortune 500 organizations and ambitious startups alike to secure, govern, accelerate, and monetize their digital assets.

We are more than a technology provider; we are the connective tissue that transforms raw information into actionable insight. By simplifying complex integrations, ensuring end‑to‑end security, and delivering scalable performance, brighthush empowers businesses to innovate faster, make smarter decisions, and unlock new revenue streams.

As a global leader in AI connectivity, our mission is simple: make the complex simple, the secure seamless, and the scalable effortless. If you thrive on technology, customer success, and measurable business impact, brighthush offers a platform where your expertise can shape the future of AI‑driven enterprises worldwide.

Role Overview

We are seeking a visionary Senior Staff Customer Success Manager to set the gold standard for what exceptional customer success looks like at brighthush. In this strategic, high‑impact role, you will blend deep technical acumen with an executive mindset to deliver tangible value to our most critical accounts. You will master the disciplined execution of the Customer Post‑Sales Process, driving adoption, expansion, and risk mitigation while shaping the future of our Customer Success organization.

Key Responsibilities

• Strategic Success Planning – Design and own comprehensive success plans that map use cases, roadmaps, and measurable business outcomes for each key account.
• Value Realization & Impact Measurement – Guide customers through a value‑based engagement model, quantifying brighthush’s impact on their operations and aligning it with their strategic objectives.
• Complex Organization Navigation – Build influence maps and power charts to identify champions, decision‑makers, and stakeholders across multi‑layered enterprise structures.
• Partner Ecosystem Leverage – Collaborate with channel partners to uncover new personas within the customer organization, expanding stakeholder alignment and creating additional touchpoints.
• Data‑Driven Health Management – Use utilization metrics, leading indicators, and analytics tools (Tableau, SFDC, Clari, Hex, etc.) to monitor health, identify risks, and surface actionable insights.
• Executive‑Level Communication – Own Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), articulating the value of brighthush’s platform in a clear, executive‑friendly manner.
• Platform Advocacy – Champion the unique value of brighthush’s components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager, etc.) to technical and business audiences alike.
• Renewal & Forecast Leadership – Partner with the broader account team to validate renewal timelines, surface cross‑sell opportunities, and maintain impeccable SFDC hygiene.

Essential Qualifications

• Proven Customer Success Leadership – Minimum 7 years of senior customer success experience, with a track record of driving adoption, expansion, and retention for high‑value accounts.
• Technical Acumen – Comfortable discussing API, AI, and cloud technologies at a deep level; able to translate technical concepts into business value.
• Executive Presence – Demonstrated ability to engage C‑suite and senior stakeholders, delivering compelling presentations and influencing strategic decisions.
• Data‑Driven Decision Making – Strong analytical skills, experience with CRM and analytics platforms (SFDC, Tableau, Clari, Hex, etc.), and a habit of turning data into actionable plans.
• Fluency in English – Excellent written and verbal communication skills in English; fluency in French, German, or Spanish is a plus.
• Resilience & Grit – Customer‑obsessed mindset with the determination to overcome setbacks and relentlessly pursue customer success.

Preferred Qualifications

• Experience in the AI or API connectivity space, with a deep understanding of the challenges and opportunities in this sector.
• Background in enterprise sales or account management, providing a holistic view of the customer journey.
• Experience leading and scaling a Customer Success organization, including hiring, coaching, and performance management.
• Knowledge of partner ecosystems and channel management strategies.
• Advanced proficiency in data visualization and business intelligence tools.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Relationship Building – Proven skill in building trust with technical and business stakeholders.
• Influence & Negotiation – Strong negotiation skills and the ability to influence cross‑functional teams.
• Project Management – Excellent organizational skills, managing multiple accounts and initiatives simultaneously.
• Communication – Clear, concise, and persuasive communication across all levels.
• Adaptability – Comfortable working in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth—both for our customers and our people. As a Senior Staff Customer Success Manager, you will:

• Lead the design and execution of the next generation of customer success frameworks, influencing the entire organization.
• Mentor and coach junior CS leaders, shaping the future talent pipeline.
• Collaborate with product, engineering, and sales teams to drive product roadmap decisions based on real‑world customer insights.
• Participate in industry conferences, speaking engagements, and thought‑leadership initiatives that position you as a recognized expert in AI connectivity.
• Benefit from a structured learning program, including certifications in cloud, API, and AI technologies, as well as leadership development tracks.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Innovation, Collaboration, Integrity, and Impact. We foster an environment where ideas flourish, cross‑functional teams thrive, and every voice is heard. Whether you’re working from our London hub or collaborating remotely across time zones, you’ll find a community that values curiosity, accountability, and a relentless pursuit of excellence.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success leaders in the UK.
• Performance‑based bonuses tied to customer health, expansion, and renewal metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, flexible working arrangements, and a robust remote‑work policy.
• Continuous learning stipend, conference travel support, and access to industry‑leading training platforms.
• Well‑being initiatives, including mental health resources, wellness programs, and team‑building retreats.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how enterprises harness the power of AI and APIs. Your work will directly influence the success of global leaders, shape product strategy, and drive the next wave of digital transformation. If you are a strategic thinker, a data‑driven problem solver, and a passionate advocate for customer success, this is the role to elevate your career.

Ready to Make an Impact?

We invite you to bring your expertise, curiosity, and commitment to excellence to brighthush. Join us in building the future of AI connectivity, one customer success story at a time.