Senior Strategic Customer Account Manager – Enterprise Network & Communications Solutions – Remote (US)

About brighthush and the Future of Connectivity

brighthush is a global leader in mission‑critical bandwidth and communications infrastructure, powering the world’s most transformative companies. With a sprawling 141,000‑mile network that spans North America and Europe, brighthush delivers dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access to a diverse portfolio of wireless and wireline carriers, media giants, technology innovators, content creators, financial institutions, healthcare leaders, and other large enterprises. Our mission is simple yet profound: to provide the reliable, high‑performance connectivity that fuels the next wave of digital innovation.

As the digital economy accelerates, the demand for resilient, scalable, and secure network solutions has never been higher. At brighthush, we are at the forefront of this evolution, partnering with hyperscalers, carriers, and enterprise customers to architect and deliver customized connectivity that meets their most demanding performance, security, and compliance requirements.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values curiosity, collaboration, and continuous improvement. We empower our people to take ownership of their work, innovate freely, and grow their careers through mentorship, training, and real‑world impact. Our remote‑first approach gives you the flexibility to work from anywhere in the continental United States while staying connected to a vibrant, global team.

Key Responsibilities

As a Senior Strategic Customer Account Manager, you will be the principal advisor and trusted partner for brighthush’s most strategic post‑implementation accounts. Your focus will be on driving long‑term customer success, protecting recurring revenue, and expanding opportunities across our portfolio of services.

• Lifecycle & Revenue Protection: Own the multi‑year lifecycle, renewal, retention, and revenue‑protection strategy for assigned strategic accounts.
• Executive Relationship Management: Build and maintain senior executive, commercial, technical, and operational relationships across the customer organization.
• Complex Negotiations & Governance: Lead the highest‑complexity renewals, contract negotiations, RFP/RFQ responses, network transitions, and customer governance forums.
• Strategic Planning: Integrate customer network plans, capacity needs, utilization, service performance, contract position, and financial exposure into actionable account strategies.
• Churn Mitigation: Lead material churn‑risk mitigation and advise on pricing, term, margin, capital recovery, credits, ETL, portability, exceptions, and order treatment.
• Cross‑Functional Execution: Orchestrate cross‑functional execution and executive escalations while maintaining accountability with the rightful functional owner.
• Opportunity Identification: Identify strategic expansion and technology opportunities and partner with Sales to advance them.
• Thought Leadership & Mentorship: Serve as a subject‑matter expert and mentor; shape renewal practices, playbooks, controls, executive reporting, and operating standards.

Essential Qualifications

• 10+ years of experience in Customer Retention, Strategic Account Management, Client Services, Sales, or a comparable customer‑facing role.
• Extensive digital/communications infrastructure experience required or strongly preferred, depending on account assignment.
• Demonstrated success leading hyperscale, large‑carrier, or similarly complex and high‑revenue customer relationships.
• Proven ability to lead complex commercial negotiations and protect material recurring revenue.
• Advanced financial, contractual, technical, and operational judgment, including network architecture and customer operating environments.
• Exceptional executive communication, facilitation, influence, and cross‑functional leadership skills.
• Ability to lead enterprise‑wide initiatives without direct authority and to mentor senior peers.

Preferred Qualifications

• Experience with hyperscale cloud providers (e.g., AWS, Azure, Google Cloud) and their networking requirements.
• Background in large‑carrier or telecom operations, with a deep understanding of carrier‑grade service level agreements and network economics.
• Certifications in networking (CCNP, JNCIP), project management (PMP, Agile), or business analysis (CBAP).
• Fluency in data‑driven decision making, with proficiency in Excel, Power BI, or similar analytics tools.
• Prior experience in a high‑growth, fast‑paced technology environment.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market trends, and translate them into actionable account plans.
• Negotiation & Influence: Skilled at navigating complex negotiations, securing favorable terms, and building consensus across multiple stakeholders.
• Financial Acumen: Strong grasp of revenue forecasting, margin analysis, and capital recovery strategies.
• Technical Fluency: Comfortable discussing network architecture, capacity planning, and service performance metrics with technical teams.
• Relationship Building: Proven track record of building trust with C‑suite executives and technical leaders.
• Project Management: Ability to coordinate cross‑functional teams, manage timelines, and deliver results under tight deadlines.
• Communication: Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the value you bring to our customers. As a Senior Strategic Customer Account Manager, you will:

• Lead high‑impact initiatives that shape the future of our services and customer experience.
• Collaborate with senior leaders across Sales, Engineering, Operations, and Finance to influence product roadmap and service delivery.
• Mentor junior account managers and contribute to the development of best practices and playbooks.
• Participate in continuous learning programs, including industry certifications, leadership workshops, and technical training.
• Advance into senior leadership roles such as Director of Customer Success, Vice President of Enterprise Accounts, or Head of Strategic Partnerships.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative environment. Our remote‑first model empowers you to work from anywhere in the continental United States while staying connected to a global team of experts. We celebrate diversity, encourage open dialogue, and reward creativity and initiative. Our culture is built on:

• Transparency: Open communication channels and clear expectations.
• Collaboration: Cross‑functional teamwork that drives customer success.
• Innovation: Continuous improvement and experimentation to stay ahead of market trends.
• Work‑Life Balance: Flexible schedules, generous paid time off, and support for personal and professional commitments.
• Community: Volunteer opportunities, wellness programs, and social events that bring our team together.

Compensation & Benefits

We offer a competitive base salary range of $98,000 – $140,000 USD per year, commensurate with experience and qualifications. In addition to base pay, you may be eligible for:

• Discretionary annual incentive plan for non‑sales roles.
• Sales incentive plan for roles that drive revenue growth.
• Health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Generous paid time off, including paid parental leave.
• Flexible work arrangements and remote work options.
• Professional development budget and tuition reimbursement.
• Wellness programs, including mental health resources and fitness stipends.

Equal Opportunity Employer

brighthush is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We welcome applications from all qualified individuals, including veterans and people with disabilities. If you require a reasonable accommodation during the hiring process, please let us know.

How to Apply

Ready to take the next step in your career and help shape the future of global connectivity? Click the button below to apply and join the brighthush team.