Senior Strategic Customer Account Manager – Public Sector & Education (SLED) – Network Infrastructure & Renewal Specialist

About brighthush

brighthush is a global leader in delivering mission‑critical bandwidth and digital infrastructure solutions to the world’s most impactful organizations. With a 141,000‑mile network spanning North America and Europe, brighthush connects thousands of buildings, data centers, and enterprise campuses through dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Our portfolio serves a diverse mix of wireless and wireline carriers, media, technology, content, finance, healthcare, and large enterprises, enabling them to innovate, scale, and transform society.

At brighthush, we believe that connectivity is the foundation of progress. Our Public Sector and Education (SLED) practice is dedicated to empowering state and local governments, K‑12 school districts, higher education institutions, and related public‑sector organizations with reliable, high‑performance network services that meet stringent procurement, funding, and compliance requirements.

Why Join brighthush?

• Impactful Work – You will partner with public‑sector leaders to secure essential funding, navigate complex procurement cycles, and deliver network solutions that support education, public safety, and community services.
• Strategic Influence – As a senior account manager, you will shape renewal strategies, drive revenue protection, and influence product roadmaps based on real‑world customer needs.
• Career Growth – brighthush offers a clear career ladder for account professionals, with opportunities to move into senior client‑success leadership, product strategy, or global account management.
• Learning & Development – Access to industry‑leading training, certifications, and mentorship programs ensures you stay ahead of evolving network technologies and public‑sector procurement trends.
• Inclusive Culture – We celebrate diversity, foster collaboration, and empower every team member to bring their authentic self to work.

Key Responsibilities

• Develop and nurture strong operational, commercial, and executive relationships with Public Sector and Education customers and their account teams.
• Design multi‑year account, renewal, and network plans that align with customer priorities, service needs, contract positions, funding cycles, procurement timelines, competitive risk, and financial exposure.
• Own revenue protection, churn management, renewal execution, and expansion strategy for assigned accounts, ensuring a balanced focus on customer outcomes and margin discipline.
• Lead complex, multi‑service, multi‑location, or multi‑year renewals, RFP/RFQ responses, and executive business reviews, collaborating closely with Sales, Sales Engineering, Finance, Billing, Legal, Deal Management, Service Assurance, Service Delivery, Product, and Operations.
• Develop and execute customer strategies aligned to E‑rate funding cycles, eligible service categories, RFP timelines, budget cycles, and procurement requirements.
• Identify and advance growth opportunities in partnership with Sales by understanding customer infrastructure needs, funding availability, upcoming procurements, technology initiatives, and service expansion opportunities.
• Navigate and leverage state contract vehicles, cooperative purchasing programs, education consortiums, and other public‑sector procurement mechanisms to support renewals and growth.
• Manage material churn forecasts and mitigation plans while balancing customer outcomes with pricing discipline, contract terms, margin, capital recovery, and long‑term account value.
• Develop and negotiate save, replacement, portability, migration, network‑redesign, relocation, decommission, and contract‑restructuring strategies appropriate to the customer and procurement environment.
• Provide senior commercial judgment on credits, ETL, portability, contract exceptions, rate increases, renewal pricing, and appropriate revenue treatment.
• Serve as a knowledgeable customer advisor on brighthush services and their alignment to Public Sector and Education requirements, procurement processes, and funding programs.
• Monitor changes in relevant funding, procurement, and market conditions and translate those changes into actionable Apply for this job