Senior Strategic Customer Engagement Manager – Championing SMB Growth, Retention, and Expansion for brighthush’s Innovative Construction SaaS Platform

About brighthush

brighthush is a trailblazing technology partner that empowers the construction industry with data‑driven insights and cutting‑edge SaaS solutions. Our mission is to transform raw information into actionable intelligence that fuels growth, enhances collaboration, and elevates the performance of small‑to‑mid‑size construction professionals—including subcontractors, general contractors, architects, and engineers. By combining proprietary market data with intuitive software tools, we help our customers unlock new opportunities, streamline operations, and build lasting, profitable relationships.

As a fast‑growing, customer‑centric organization, brighthush values innovation, integrity, and a relentless focus on delivering measurable value. We are committed to fostering a culture of continuous learning, collaboration, and empowerment, where every team member is encouraged to bring fresh ideas, take ownership, and drive meaningful impact.

The Role: Senior Strategic Customer Engagement Manager

In the dynamic world of construction technology, the Senior Strategic Customer Engagement Manager is the linchpin that connects our product vision with the real‑world needs of our SMB customers. Reporting directly to the Manager of Customer Success, this full‑time, remote role is designed for a seasoned professional who thrives on building relationships, driving adoption, and turning data into action.

As the primary advocate for our clients, you will:

• Build and nurture deep, trust‑based relationships with new and existing customers.
• Design, launch, and continuously refine a comprehensive engagement program that maps the entire customer journey.
• Provide expert product training and support, including live demonstrations, onboarding sessions, and ongoing coaching.
• Identify and surface risk factors and growth opportunities, collaborating with cross‑functional teams.
• Track and analyze key performance indicators (KPIs) to refine engagement strategies.
• Maintain rigorous documentation in our CRM and other tools.
• Act as a customer advocate within brighthush, feeding back insights for product enhancements.
• Participate in occasional travel (less than 10% of the time) for GTM events, team meetings, or client visits.

Key Responsibilities

• Relationship Building: Establish and maintain deep, trust‑based relationships with new and existing clients, understanding their unique needs, goals, and challenges.
• Customer Engagement Program: Design, launch, and continuously refine a comprehensive engagement program that maps the entire customer journey, incorporating intentional outbound touchpoints, health‑based outreach, and proactive support.
• Product Enablement: Provide expert product training and support, including live demonstrations, onboarding sessions, and ongoing coaching to ensure customers are fully equipped to use our platform effectively.
• Risk & Opportunity Management: Identify and surface risk factors and growth opportunities, collaborating with cross‑functional teams (Sales, Product, Marketing, and Support) to address issues and unlock upsell or expansion potential.
• Data‑Driven Decision Making: Track and analyze key performance indicators (KPIs) such as contact rates, churn, renewal ratios, and usage metrics to continuously refine engagement strategies.
• Process Excellence: Adhere to standard operating procedures (SOPs) for all account interactions, ensuring accurate and timely documentation in our CRM and other tools.
• Customer Advocacy: Act as a customer advocate within brighthush, providing feedback on product enhancements, feature requests, and user experience improvements.
• Travel & Events: Participate in occasional travel (less than 10% of the time) for GTM events, team meetings, or client visits as needed.

Essential Qualifications

• Minimum of 2 years of experience in SaaS sales, account management, or customer support, preferably within the construction or related professional services sector.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and the ability to quickly learn and master new SaaS products.
• Basic knowledge of the construction industry, with a demonstrated ability to learn industry nuances rapidly.
• Excellent written and verbal communication skills, capable of articulating complex concepts in a clear, concise manner.
• Proven track record of building relationships, coaching clients, and driving adoption and retention.
• High personal integrity, accountability, and a results‑oriented mindset.
• Empathetic approach with a genuine focus on supporting small business growth and customer success.

Preferred Qualifications

• Experience working in a SaaS environment with a focus on customer success or account management.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and order management tools.
• Bilingual proficiency in English and Spanish, enhancing communication with a diverse client base.
• Knowledge of construction project management software or related industry tools.
• Experience with data analytics and using insights to drive customer engagement strategies.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering tangible value.
• Strategic Thinking: Ability to develop long‑term engagement plans that align with business objectives.
• Analytical Acumen: Proficiency in interpreting data, identifying trends, and translating insights into actionable recommendations.
• Communication & Presentation: Strong storytelling skills, comfortable presenting to executives and technical teams alike.
• Collaboration: Proven ability to work cross‑functionally with Sales, Product, Marketing, and Support to achieve shared goals.
• Adaptability: Comfortable working in a fast‑paced, evolving environment and quickly pivoting priorities.
• Project Management: Strong organizational skills, with the ability to manage multiple client accounts and initiatives simultaneously.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Strategic Customer Engagement Manager, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, industry trends, and customer success best practices.
• Mentorship from senior leaders in GTM, Product, and Customer Success, providing guidance on career progression and skill development.
• Opportunities to transition into senior customer success roles, product management, or GTM leadership positions.
• Participation in industry conferences, webinars, and workshops to stay ahead of construction technology trends.
• Access to a robust internal knowledge base and community of practice, fostering peer learning and collaboration.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the continental United States while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Real‑time collaboration tools (Slack, Teams, Zoom).
• Open‑door leadership style, encouraging feedback and idea sharing at all levels.
• Inclusive environment that celebrates diversity and promotes equal opportunity.
• Regular social events, virtual coffee chats, and team‑building activities.

Compensation & Benefits

We offer a competitive base salary of $60,000 plus an uncapped variable bonus structure tied to individual and company performance. In addition, brighthush provides a comprehensive benefits package that includes:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) retirement plan with company match.
• Flexible paid time off (PTO) and paid holidays.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including mental health resources and fitness subsidies.
• Employee recognition programs and performance‑based incentives.

Why Join brighthush?

As a Senior Strategic Customer Engagement Manager, you will be at the forefront of transforming how construction professionals leverage data and technology. You will:

• Drive real impact by helping clients achieve measurable growth and operational efficiency.
• Collaborate with a passionate, high‑performing team that values innovation and customer success.
• Shape the future of our product roadmap through direct customer feedback.
• Benefit from a flexible, remote work environment that supports work‑life balance.
• Grow your career in a company that rewards performance, fosters learning, and celebrates diversity.

Ready to Make a Difference?

If you are a proactive, customer‑focused professional with a passion for the construction industry and a drive to help businesses thrive, we want to hear from you. Join brighthush and become part of a team that is redefining success in the construction technology space.

Apply today and help us build brighter futures for our customers and our community.