Customer Service Representative & Frontline Operations Specialist – Championing Exceptional Customer Experience at brighthush

Welcome to brighthush – Where Service Meets Innovation

For nearly a century, brighthush has been a trusted name across the Midwest, delivering reliable propane and fuel solutions to communities in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. What began as a farmer‑owned cooperative has evolved into a diversified energy and retail powerhouse, now offering convenience stores, tire services, solar energy solutions, and wholesale distribution. At the core of brighthush’s mission is a simple, unwavering promise: to provide exceptional service, safety, and value to every customer, partner, and community we touch.

Why brighthush is the Place to Grow Your Career

At brighthush, people are our greatest asset. We cultivate a culture that champions customer first, respect, and continuous improvement, empowering every team member to grow, innovate, and make a real impact. Whether you’re launching your career or aiming for a leadership role, brighthush offers a supportive environment where your contributions are recognized, your ideas are heard, and your professional development is a priority.

Role Overview

As a Customer Service Representative & Frontline Operations Specialist, you will be the face and voice of brighthush. You’ll blend customer‑centric service with operational excellence, ensuring that every interaction reflects our commitment to quality and safety. This role is ideal for someone who thrives in a fast‑paced environment, loves problem‑solving, and is passionate about delivering outstanding service.

Key Responsibilities

• Transaction Management: Accurately record sales transactions and process payments in a timely manner, ensuring every sale is captured correctly in our point‑of‑sale system.
• Reporting & Reconciliation: Maintain precise daily sales and deposit reports, reconcile petty cash, and ensure all receipts are reflected on monthly stock sheets.
• Account Administration: Apply customer payments to the correct accounts, assist the store manager with tax exemption forms (FE7, MO1, etc.), and keep an organized filing system.
• Customer Interaction: Answer inbound calls, greet customers, and address routine requests with professionalism and courtesy.
• Out‑of‑Gas Coordination: Communicate “out of gas” procedures to customers and coordinate with the operations team to resolve shortages.
• Correspondence Handling: Process daily correspondence from customers and the home office, ensuring timely follow‑up.
• Documentation: Complete new customer documentation, including safety forms, credit applications, equipment agreements, and propane tank leases.
• Sales & Collections: Assist with sales and collection of accounts receivable as directed by management.
• Propane Operations: Obtain propane certification and fill propane tanks at assigned locations.
• Safety & Cleanliness: Maintain a clean, organized work area and adhere to all safety and company policies.
• Scheduling & Attendance: Follow posted work schedules, clock in/out accurately, and communicate any issues to supervisors.
• Additional Duties: Perform other tasks as assigned to support overall store operations.

Essential Qualifications

• High school diploma or equivalent.
• Legal authorization to work in the United States.
• Minimum age of 18 years.
• Basic understanding of accounting principles and the ability to perform mathematical calculations for change, reports, and product accounting.
• Proficiency in using computers and office productivity software, including Microsoft Office.
• Strong verbal and written communication skills in English.
• Ability to consistently operate office equipment and learn new technical materials.
• Physical capability to stand or sit for up to nine hours per shift and to lift up to 50 pounds.
• Willingness to work with hazardous materials and adhere to safety protocols.
• Successful completion of a pre‑employment drug screening and criminal background check.

Preferred Qualifications

• 1–3 years of customer service or related experience.
• Strong time‑management skills and the ability to meet deadlines.
• Attention to detail and a commitment to accuracy.
• Quick learning ability and adaptability to new concepts.
• Comfort working independently as well as collaboratively in a team environment.
• Ability to thrive in a fast‑paced, dynamic setting.
• Experience with inventory management and sales reporting.

Skills & Competencies

• Customer‑centric mindset: Always putting the customer first and anticipating their needs.
• Communication: Clear, concise, and courteous in all interactions.
• Problem‑solving: Quickly identifying issues and implementing effective solutions.
• Organizational: Managing multiple tasks, priorities, and deadlines efficiently.
• Teamwork: Collaborating with colleagues, managers, and vendors to achieve shared goals.
• Integrity: Upholding company policies, safety standards, and ethical conduct.
• Adaptability: Embracing change, learning new tools, and staying flexible in a dynamic environment.

Career Growth & Development at brighthush

At brighthush, we view every employee as a potential leader. From entry‑level positions to senior management, we provide:

• On‑the‑job training and mentorship programs to accelerate skill development.
• Opportunities for cross‑functional experience across our retail, service, and energy divisions.
• Educational expense assistance for courses that align with your career goals.
• Clear advancement pathways, with internal promotions based on performance, initiative, and leadership potential.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture

brighthush is built on a foundation of core values that guide every decision and interaction:

• Put Customers First: Deliver exceptional service and exceed expectations.
• Respect Everyone: Foster a culture of inclusion, empathy, and collaboration.
• Provide Excellent Service: Go the extra mile to ensure customer satisfaction.
• Deliver on Your Promises: Follow through on commitments with integrity.
• Be Tenacious: Persist through challenges and continuously improve.
• Lead by Example: Demonstrate honesty, ownership, and empathy in all actions.

Our workspaces are clean, organized, and designed to promote safety and efficiency. We celebrate diversity, encourage open communication, and reward innovation. Whether you’re handling a high volume of calls or managing inventory, you’ll find a supportive team that values your contributions.

Compensation & Benefits

While specific figures may vary by location and experience, brighthush offers a competitive compensation package that includes:

• Competitive base salary with potential for performance incentives.
• Paid time off, company holidays, and flexible scheduling options.
• Health, dental, and vision insurance plans.
• Employee assistance program and company‑paid life insurance.
• Short‑ and long‑term disability coverage.
• 401(k) retirement plan with company match (pre‑tax and Roth options).
• Profit‑sharing opportunities for eligible employees.
• Employee recognition programs and rewards for outstanding service.

How to Apply

Ready to join a team that values your expertise, supports your growth, and rewards your dedication? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Service Representative & Frontline Operations Specialist role at brighthush. We look forward to exploring how your skills and passion can help us continue to deliver exceptional service to our customers and communities.