Senior Strategic Customer Engagement Manager – Championing SMB Growth, Retention, and Product Adoption in the Construction SaaS Ecosystem at brighthush

About brighthush

At brighthush, we’re redefining the way small‑to‑mid‑size construction professionals harness technology. Our cloud‑native platform fuses real‑time analytics, project management, and seamless workflow integration to transform raw construction data into actionable intelligence. By empowering contractors, subcontractors, architects, and engineers, we help them streamline operations, secure more projects, and nurture lasting client relationships. With a focus on trust, integrity, and relentless customer obsession, brighthush has evolved from a niche startup into a national leader in construction SaaS. As we expand across the United States, we’re looking for a visionary leader to help us turn data into growth and elevate the construction industry.

Why This Role Matters

The Senior Strategic Customer Engagement Manager is the linchpin between our product team and the SMB construction community. Your mission: guide new and existing clients through a seamless journey that maximizes product adoption, drives retention, and unlocks upsell opportunities. By blending data‑driven insights with hands‑on coaching, you’ll ensure every customer feels empowered to achieve their business goals. Your work will directly influence revenue growth, customer satisfaction, and the long‑term success of our platform.

Key Responsibilities

• Relationship Building – Cultivate deep, trust‑based relationships with a portfolio of SMB construction clients, understanding their unique challenges and objectives.
• Customer Journey Design – Map and execute a proactive engagement roadmap that includes intentional outbound touchpoints, health‑score monitoring, and timely interventions.
• Onboarding & Training – Deliver product demonstrations, customized training sessions, and ongoing support to help clients master our platform and integrate it into their daily workflows.
• Retention & Growth – Track and improve key performance indicators such as contact rate, churn, renewal ratios, and usage metrics, ensuring clients realize continuous value.
• Data‑Driven Insights – Leverage CRM analytics, usage dashboards, and customer feedback to identify risk, surface upsell opportunities, and inform product enhancements.
• Process Excellence – Follow and refine standard operating procedures for all account interactions, ensuring consistency, compliance, and a high‑quality customer experience.
• Cross‑Functional Collaboration – Partner with Sales, Product, Marketing, and Support teams to align on customer success strategies and share insights that drive product evolution.
• Travel & Representation – Attend occasional GTM or team meetings (less than 10% of the time) to represent brighthush at industry events, client sites, or partner conferences.

Key Metrics for Success

• First‑Year Retention Rate – Percentage of clients retained through their first renewal date.
• Renewal Rate – Percentage of clients renewing beyond their first year.
• Engagement Metrics – Client usage rates and engagement with key platform features during the first year.
• Customer Satisfaction Score (CSAT) – Average CSAT score from post‑engagement surveys.
• Net Promoter Score (NPS) – Measure of client willingness to recommend brighthush to peers.

Essential Qualifications

• Bachelor’s degree or equivalent combination of work experience.
• Minimum of 2 years in SaaS sales, account management, or customer support roles.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Rapid learning aptitude for SaaS products and the construction industry.
• Demonstrated integrity, accountability, and a results‑oriented mindset.
• Excellent written and verbal communication skills.
• Proven ability to build relationships, coach clients, and identify pain points.
• Empathetic approach focused on supporting small‑business growth and success.

Preferred Qualifications

• Experience in a SaaS environment with a track record of driving adoption and retention.
• Familiarity with CRM or order‑management systems.
• Bilingual proficiency (English/Spanish) is a plus.
• Background in the construction industry or a demonstrated ability to learn industry nuances quickly.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen – Comfortable interpreting data dashboards, spotting trends, and translating insights into action.
• Communication Excellence – Clear, concise, and persuasive communication across all levels.
• Project Management – Skilled at coordinating cross‑functional initiatives and meeting deadlines.
• Customer‑Centric Mindset – Passionate about delivering exceptional service and creating memorable experiences.
• Adaptability – Thrives in a fast‑moving environment and embraces change.

Career Growth & Learning Opportunities

• Clear career ladder with opportunities to advance into senior customer success, product management, or GTM leadership roles.
• Mentorship from seasoned leaders who are passionate about your growth.
• Cross‑functional projects that expose you to product development, sales strategy, and data analytics.
• Regular performance reviews and goal‑setting sessions to align your career trajectory with company objectives.
• Access to industry conferences, webinars, and training resources to keep you at the forefront of construction technology.

Work Environment & Culture

• Inclusive, collaborative, and transparent culture that values diverse perspectives.
• Team‑first mentality: we celebrate wins together and learn from challenges collectively.
• Open communication channels: regular town halls, one‑on‑ones, and feedback loops.
• Commitment to sustainability and community impact: we partner with local construction initiatives and support green building practices.
• Fully remote work model with flexible hours to support work‑life balance.

Compensation & Benefits

• Competitive base salary of $60,000 plus an uncapped variable bonus structure tied to individual and company performance.
• Comprehensive benefits package including health, dental, vision, and a 401(k) plan with company match.
• Generous paid time off, flexible work arrangements, and a fully remote work model.
• Professional development stipend and access to industry conferences, webinars, and training resources.
• Employee wellness programs, mental health support, and a culture that values work‑life balance.

How to Apply

If you’re ready to make a tangible impact on the construction industry, help SMBs unlock their full potential, and grow your career in a fast‑paced, data‑driven environment, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of construction technology.

Apply to this role now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status.

Legal & Compliance

Only candidates legally authorized to work in the United States without requiring sponsorship will be considered. A background check will be conducted after a conditional offer is made, in accordance with all applicable federal, state, and local laws.

Ready to Join brighthush?

Take the next step in your career and become a pivotal part of a company that is redefining how construction professionals connect, collaborate, and grow. We’re excited to welcome a passionate, data‑savvy, and client‑focused leader to our team.