Senior Strategic Customer Success Engineer – Central US – Driving Technical Excellence and Customer Success at brighthush

About brighthush

At brighthush, we believe that modern software should be built on a foundation of transparency, security, and compliance. Our platform empowers engineering and legal teams worldwide to navigate the complex landscape of open‑source licensing, vulnerability management, and regulatory requirements with confidence and speed. From automating license compliance to generating actionable Software Bill of Materials (SBOMs), brighthush is the trusted partner for thousands of organizations that need to ship software they can trust.

Founded in the heart of the tech ecosystem, brighthush has grown into a truly distributed, high‑velocity team that spans multiple time zones and continents. While our roots are in San Francisco, our culture is built on collaboration, continuous learning, and a shared passion for open source. We’re recognized by industry leaders as a top workplace, and our commitment to employee growth, autonomy, and impact sets us apart in the fast‑moving SaaS space.

Your Mission

As a Senior Strategic Customer Success Engineer at brighthush, you will be the technical bridge between our customers and our product. You thrive on solving complex problems, diving deep into customer environments, and turning technical challenges into tangible business outcomes. Your work will directly influence how our customers achieve compliance, reduce risk, and accelerate their software delivery pipelines.

You will:

• Lead consulting engagements for prospects and existing customers, especially around M&A activities, code licensing, and vulnerability audits.
• Own the technical success of a portfolio of enterprise customers, ensuring they derive maximum value from brighthush’s platform.
• Act as a trusted advisor, translating complex technical concepts into clear, actionable insights for non‑technical stakeholders.
• Collaborate cross‑functionally with Customer Success Managers, Product Engineering, Product Management, and Support to shape the customer journey.
• Champion a customer‑first mindset, continuously seeking ways to improve the customer experience and product roadmap.

Key Responsibilities

• Consulting & Implementation: Design and execute technical onboarding plans, integrating brighthush into CI/CD pipelines, build systems, and cloud environments.
• Customer Advocacy: Build deep relationships with engineering leaders, legal teams, and security officers to understand their pain points and success metrics.
• Technical Ownership: Own the end‑to‑end technical health of customer deployments, from initial setup to ongoing optimization.
• Process Improvement: Identify friction points in the customer journey and work with internal teams to streamline onboarding, support, and feature adoption.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer workshops, sharing best practices and emerging trends in open‑source compliance.
• Documentation & Knowledge Sharing: Produce high‑quality technical documentation, case studies, and internal knowledge base articles that empower both customers and teammates.
• Metrics & Reporting: Track and report on key success metrics such as adoption rates, time‑to‑value, and customer satisfaction scores.

Essential Qualifications

• 5+ years of experience in a technical consulting, solutions engineering, or customer success role within the SaaS or open‑source space.
• Proficiency in scripting languages (Bash, Python, PowerShell) and ability to write maintainable automation scripts.
• Hands‑on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, CircleCI) and the ability to integrate brighthush’s CLI or API into these pipelines.
• Deep understanding of open‑source licensing models (GPL, MIT, Apache 2.0, etc.) and the ability to advise customers on compliance strategies.
• Experience with threat modeling, vulnerability assessment, and secure software development practices.
• Strong communication skills: able to articulate complex technical concepts to both technical and non‑technical audiences.
• Self‑starter who thrives in a fast‑paced, ambiguous environment and is comfortable taking ownership of projects from inception to completion.
• Demonstrated ability to build trust with senior stakeholders and influence decision‑making.

Preferred Qualifications

• Prior experience in M&A due diligence, specifically around code licensing and security audits.
• Hands‑on experience with Kubernetes, Docker, or other container orchestration platforms.
• Background in SaaS product implementation, especially in complex, multi‑tenant or on‑prem environments.
• Contributor to open‑source projects or active participation in open‑source communities.
• Knowledge of SCA (Software Composition Analysis) and SAST (Static Application Security Testing) tools.
• Willingness to travel up to 20% of the time to meet with customers and partners.

Skills & Competencies

• Technical Fluency: Comfortable with cloud platforms (AWS, Azure, GCP), build tools (Maven, Gradle, npm), and scripting.
• Customer‑Centric Mindset: Passionate about delivering value and exceeding customer expectations.
• Strategic Thinking: Ability to align technical solutions with business goals and long‑term strategy.
• Collaboration: Proven track record of working effectively with cross‑functional teams.
• Problem Solving: Strong analytical skills and a methodical approach to troubleshooting.
• Adaptability: Comfortable navigating change, ambiguity, and evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by impact, learning, and leadership. You’ll have the chance to:

• Progress from Senior Engineer to Lead Engineer or Technical Program Manager, taking on larger customer portfolios and strategic initiatives.
• Lead internal knowledge‑sharing sessions, workshops, and training programs for both customers and teammates.
• Contribute to product strategy by providing customer insights that shape new features and roadmap priorities.
• Participate in industry conferences, hackathons, and open‑source community events, representing brighthush and expanding your professional network.
• Access continuous learning resources, including certifications, workshops, and mentorship programs.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and empowerment. Our distributed team operates with a high degree of autonomy, yet we maintain strong personal connections through regular virtual meet‑ups, hack days, and informal social channels.

Key cultural pillars include:

• Bias for Action: We value quick, decisive moves that drive results.
• Solution Orientation: We focus on delivering tangible outcomes for our customers.
• Continuous Improvement: We constantly iterate on processes, products, and personal growth.
• Inclusivity & Diversity: We celebrate diverse perspectives and foster an inclusive environment.
• Open Source Advocacy: We champion open‑source principles and actively contribute to the community.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $200,000 – $240,000 OTE (USD), commensurate with experience and skill set.
• Equity package that aligns your success with the company’s growth.
• Unlimited paid time off (PTO) to support work‑life balance.
• Health, dental, and vision insurance for you and your family.
• Flexible work arrangements and a fully remote environment.
• Professional development budget and access to industry conferences.
• Regular team events, hackathons, and community outreach initiatives.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping how organizations manage open‑source risk. You’ll work with cutting‑edge technology, collaborate with passionate peers, and have a direct impact on our customers’ success. Our culture rewards initiative, curiosity, and a relentless pursuit of excellence.

If you’re ready to take ownership of complex technical challenges, build lasting customer relationships, and help shape the future of open‑source compliance, we want to hear from you.

Apply Today

Ready to join brighthush and make a difference? Click the link below to submit your application and start your journey with us.