Senior Strategic Customer Success Manager – AI Connectivity & Enterprise Adoption Champion at brighthush (UK) – Driving ROI, Expansion, and Global AI Platform Success

Why brighthush?

At brighthush, we’re on a mission to make artificial intelligence a seamless, secure, and scalable part of every organization’s DNA. Our unified API and AI platform acts as the connective tissue that lets AI systems talk, learn, and grow together—whether they’re running on the cloud, on‑premises, or in hybrid environments. By enabling Fortune 500 enterprises, high‑growth startups, and everything in between to unlock the full value of their data and models, we’re redefining what it means to harness intelligence at scale.

About the Role

As a Senior Strategic Customer Success Manager at brighthush, you’ll be the guardian of our high‑value accounts in the UK. You’ll own the disciplined execution of our Customer Post‑Sales Process, driving adoption, expansion, and risk mitigation across a portfolio of enterprise customers. Your influence will shape how our AI platform becomes a core business enabler for our clients, ensuring they realize measurable ROI, achieve operational excellence, and stay ahead of the competitive curve.

Key Responsibilities

• Account Leadership & Strategy – Own a portfolio of strategic UK accounts, developing deep, trusted relationships with C‑suite executives, product leaders, and technical stakeholders.
• Post‑Sales Enablement – Lead the end‑to‑end Customer Success Process: onboarding, adoption, expansion, renewal, and churn prevention.
• Value Realization & ROI Measurement – Partner with customers to define success metrics, build business cases, and quantify the financial impact of AI adoption.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Engineering, and Marketing to surface customer insights, influence roadmap, and deliver tailored solutions.
• Risk Management & Escalation – Identify and mitigate adoption risks, coordinate issue resolution, and ensure timely communication with stakeholders.
• Growth & Expansion – Identify upsell and cross‑sell opportunities, champion expansion plans, and drive revenue growth within existing accounts.
• Thought Leadership & Advocacy – Represent brighthush at industry events, webinars, and client workshops; act as a trusted advisor on AI strategy.
• Process & Tool Optimization – Continuously refine Customer Success workflows, leverage CRM and analytics tools, and implement best practices.

Essential Qualifications

• 10+ years of experience in Customer Success, Account Management, or Enterprise Consulting, with a proven track record of managing high‑value accounts.
• Deep understanding of AI/ML technologies, data pipelines, and enterprise integration patterns.
• Strong business acumen: ability to translate technical solutions into clear business value and ROI.
• Excellent communication skills in English (written and spoken); proficiency in additional UK languages is a plus.
• Proven ability to manage complex stakeholder ecosystems and influence decision‑makers.
• Experience with SaaS or platform‑based products, ideally in the AI or data‑science space.
• Strong analytical mindset: comfortable working with metrics, dashboards, and data‑driven insights.
• Self‑starter with a proactive, solution‑oriented approach and a passion for continuous improvement.

Preferred Qualifications

• Background in consulting or technology implementation for Fortune 500 or mid‑market enterprises.
• Hands‑on experience with API‑first architectures, cloud services (AWS, Azure, GCP), and hybrid deployment models.
• Knowledge of AI governance, security, and compliance frameworks (GDPR, ISO 27001, etc.).
• Experience leading customer workshops, product demos, and executive briefings.
• Track record of driving measurable revenue growth and expansion within a portfolio.
• Familiarity with customer success platforms (e.g., Gainsight, Totango) and CRM systems (Salesforce, HubSpot).

Skills & Competencies

• Strategic Thinking – Ability to see the big picture, anticipate market shifts, and align customer success strategies with business goals.
• Relationship Building – Proven skill in building trust, fostering collaboration, and maintaining long‑term partnerships.
• Analytical Insight – Strong quantitative skills to interpret usage data, identify trends, and recommend actionable improvements.
• Project Management – Excellent organizational skills, with the ability to juggle multiple initiatives and deliver on time.
• Technical Fluency – Comfortable discussing AI concepts, data architecture, and integration challenges with technical audiences.
• Change Management – Experience guiding customers through transformation journeys and driving adoption of new technologies.
• Collaboration & Influence – Ability to work cross‑functionally and influence without direct authority.
• Resilience & Adaptability – Thrive in a fast‑paced, evolving environment and remain focused under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Senior Strategic Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a global team and shaping the company’s customer strategy.
• Gain exposure to senior leadership, including the CEO and Board, through executive briefings and strategic initiatives.
• Participate in industry panels, conferences, and speaking engagements, elevating your professional profile.
• Access a robust learning ecosystem: internal knowledge bases, mentorship programs, and external certifications in AI, data science, and customer success.
• Contribute to product development by feeding customer insights into the roadmap, ensuring that the platform evolves to meet real‑world needs.

Work Environment & Culture at brighthush

Our culture is built on three core pillars: Innovation, Collaboration, and Impact. We celebrate curiosity, encourage experimentation, and reward results. As part of the brighthush family, you’ll enjoy:

• A flexible hybrid work model that balances remote collaboration with in‑office creativity.
• Inclusive, diverse teams that value every voice and perspective.
• Regular hackathons, innovation sprints, and cross‑functional workshops that keep the momentum high.
• Transparent communication from leadership, with quarterly town halls and open Q&A sessions.
• Community outreach initiatives, such as AI for Good projects and partnerships with universities.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior customer success leaders in the UK.
• Performance‑based bonus structure tied to customer health, expansion, and retention metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health and wellbeing benefits: private medical insurance, mental health support, and wellness programs.
• Generous paid time off, including flexible holidays and a company‑wide mental health day.
• Professional development budget for conferences, courses, and certifications.
• Tech stipend for home office setup and continuous learning resources.

How to Apply

Ready to lead the next wave of AI adoption and help enterprises unlock transformative value? Submit your application through the link below, and let’s start a conversation about how you can make a lasting impact at brighthush.