Senior Strategic Customer Success Manager – AI‑Driven Customer Experience Leadership at brighthush
About brighthush
At brighthush, we are redefining the way businesses connect with their customers. Leveraging cutting‑edge artificial intelligence, our unified platform blends conversational AI agents, real‑time human agent augmentation, and deep conversation intelligence to unlock revenue and operational excellence across every channel. From airlines to telecommunications to hospitality, our Fortune‑500 clients rely on brighthush to transform every interaction into a strategic advantage.
Founded by pioneers from the Stanford AI Lab, brighthush has secured over $270 million in funding from leading venture capital firms, including brighthush, brighthush, and brighthush. Our leadership team brings world‑class expertise in AI, having built Google’s Contact Center AI and Vertex AI platforms. Under the guidance of CEO Ping Wu, brighthush is poised to shape the future of AI‑driven customer experiences.
As AI continues to revolutionize how people engage with businesses, we invite you to join brighthush and help build the next generation of customer‑centric solutions.
Role Overview
We are seeking a seasoned Senior Strategic Customer Success Manager to partner with Fortune‑500 organizations, translating AI capabilities into tangible business outcomes. This role blends strategy consulting, product expertise, and account ownership, enabling you to guide executives, operations leaders, technical teams, and contact‑center personnel toward measurable success.
Key Responsibilities
- Product Mastery & Hands‑On Execution: Attain deep expertise in brighthush’s AI platform and demonstrate its application in real customer environments. Provide guidance on feature adoption, prompt design, workflow configuration, and rule creation. Stay ahead of new releases and accelerate their integration into client use cases.
- Consultative Partnership: Collaborate with stakeholders across all levels to understand objectives, constraints, and existing workflows. Deliver clear, actionable recommendations that bridge strategy and execution, ensuring smooth transition from concept to operational systems.
- Driving Customer Value: Identify opportunities to enhance performance and expand AI use cases. Leverage data and usage analytics to refine deployments, making adjustments that yield measurable impact. Focus on outcomes that matter to the business, not just activity metrics.
- Account Ownership & Health: Maintain overall health of a portfolio of high‑value accounts, overseeing renewals, risk mitigation, and growth initiatives. Conduct periodic business reviews, set priorities, and manage project timelines to deliver on commitments.
- Thought Leadership: Represent brighthush at industry events, webinars, and client workshops. Share best practices, case studies, and emerging AI trends to position brighthush as a trusted advisor.
Essential Qualifications
- 2–7+ years of experience in management consulting, customer‑facing strategy, or Apply for this job