Senior Strategic Customer Success Manager – Americas – Enterprise SaaS & Product Adoption Leadership – Driving Growth, Adoption, and Customer Success at brighthush

About brighthush

brighthush is not just a platform; it’s a movement reshaping how organizations discover, evaluate, and hire top talent. Leveraging the power of artificial intelligence, intuitive workflow design, and a highly configurable architecture, we empower recruiters, hiring managers, and talent leaders to close hires faster, with greater clarity, and at scale. From nimble startups to Fortune‑500 giants, our customers rely on brighthush to transform their hiring processes into measurable business outcomes that drive growth and competitive advantage.

We are a high‑growth, well‑funded company that has attracted visionary investors—brighthush, brighthush, and brighthush—who share our mission of reshaping the talent acquisition ecosystem. With a customer base that includes industry leaders such as brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we have achieved tens of millions in annual recurring revenue, a year‑over‑year growth rate that consistently exceeds 100%, and a churn rate that ranks among the best in the SaaS ecosystem.

At brighthush, outstanding customer success is built on three pillars: deep product expertise, relentless data‑driven improvement, and a culture of collaboration. If you thrive in a fast‑moving, high‑impact environment and want to shape the future of enterprise hiring, we want to hear from you.

Role Overview

As the Senior Strategic Customer Success Manager for the Americas, you will be the trusted advisor for brighthush’s largest and most complex enterprise accounts. You will own a portfolio of approximately 20 strategic customers, each with a combined annual recurring revenue exceeding $2 million. Your mission is to accelerate product adoption, drive measurable business outcomes, and ensure a seamless, high‑value experience that keeps our customers thriving.

In this role, you will:

• Serve as the primary point of contact for executive stakeholders, product teams, and operational leaders within each account.
• Translate complex product capabilities into actionable, customer‑centric solutions that solve real hiring challenges.
• Collaborate closely with Sales, Marketing, Product, and Operations to align on account strategy, upsell opportunities, and product roadmap feedback.
• Own the full customer journey—from onboarding and adoption to renewal and expansion—while maintaining a laser focus on customer health and satisfaction.
• Leverage data and analytics to identify adoption gaps, forecast risks, and recommend proactive interventions.
• Champion a culture of continuous improvement by iterating on playbooks, sharing best practices, and driving cross‑functional alignment.

Key Responsibilities

• Strategic Account Management: Build and nurture relationships with C‑suite executives, HR leaders, and hiring managers across each account. Understand their business objectives, pain points, and success metrics.
• Product Evangelism: Become a subject‑matter expert on brighthush’s platform. Conduct deep dives, workshops, and training sessions that unlock advanced features and drive adoption.
• Data‑Driven Success: Own the customer health scorecard. Use analytics to track adoption, engagement, and ROI. Present insights to both customers and internal stakeholders.
• Cross‑Functional Collaboration: Partner with Sales to identify expansion opportunities, with Product to relay customer feedback, and with Marketing to co‑create success stories and case studies.
• Process Ownership: Design and refine success playbooks, onboarding flows, and renewal processes. Ensure consistency and scalability across the team.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer advisory boards. Share best practices and emerging trends in talent acquisition technology.
• Continuous Learning: Stay current on industry developments, competitor offerings, and evolving hiring practices to provide strategic guidance to customers.

Essential Qualifications

• Minimum of 5 years of customer success experience in B2B SaaS, preferably within the enterprise hiring or HR tech space.
• Proven track record managing a book of strategic accounts with a combined ARR of at least $2 million.
• Strong ability to navigate complex, multi‑layered organizations and influence decision‑makers at all levels.
• Exceptional communication skills—both written and verbal—across diverse audiences.
• Hands‑on experience with data analytics tools (e.g., SQL, Looker, Tableau) to drive insights and reporting.
• Demonstrated success in driving product adoption, customer health, and retention.
• Experience collaborating with cross‑functional teams, including Sales, Product, Marketing, and Operations.
• High level of curiosity and a passion for learning new technologies and industry trends.

Preferred Qualifications

• Background in recruiting, hiring management, or talent acquisition—understanding of real‑world hiring workflows.
• Experience with highly configurable SaaS platforms and the ability to translate technical details into business value.
• Prior exposure to enterprise sales cycles, including upsell and renewal negotiations.
• Experience leading or mentoring junior CSMs or account managers.
• Knowledge of AI‑driven recruiting tools and data‑privacy regulations.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for solving customer problems and delivering measurable outcomes.
• Analytical Acumen: Proficiency in interpreting data, spotting trends, and making data‑driven recommendations.
• Influence & Negotiation: Skilled at building consensus and driving alignment across stakeholders.
• Project Management: Strong organizational skills to manage multiple initiatives simultaneously.
• Adaptability: Comfortable working in a fast‑changing environment and pivoting priorities as needed.
• Collaboration: Team player who thrives in cross‑functional partnerships.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Strategic Customer Success Manager, you will have a clear path to advance into leadership roles such as Director of Customer Success, VP of Customer Experience, or even Chief Customer Officer. We provide:

• Structured mentorship programs with senior leaders.
• Access to internal and external training—product certifications, leadership workshops, and industry conferences.
• Opportunities to lead high‑impact projects, such as product roadmap initiatives or global expansion strategies.
• Regular performance reviews that focus on growth, skill development, and career aspirations.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and high quality. Our culture is built on transparency, continuous learning, and a shared commitment to customer success. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Whether you’re collaborating across time zones or working independently, you’ll find a supportive community that empowers you to deliver your best work.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive base salary, a performance‑based bonus structure, and equity participation that reflects your contribution to brighthush’s growth. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision coverage.
• Unlimited paid time off and flexible work arrangements.
• Generous parental leave policies.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual learning stipend and access to industry conferences.
• Team‑building retreats and virtual social events.

Ready to Make an Impact?

If you are a strategic thinker with a passion for customer success, a knack for data‑driven decision making, and a desire to shape the future of enterprise hiring, we invite you to join brighthush. Bring your expertise, curiosity, and drive to a company that is redefining talent acquisition and delivering measurable results for its most ambitious customers.

Apply today and help us empower the world’s best talent leaders to achieve hiring excellence.