Senior Strategic Customer Success Manager – Championing Adoption, Growth, and Retention for Cutting‑Edge DevOps Platforms at brighthush

About brighthush

brighthush is a forward‑thinking technology pioneer that empowers modern software teams to deliver high‑velocity, high‑quality releases with confidence. By weaving together feature‑flagging, experimentation, and real‑time monitoring, we give developers the tools to ship new capabilities faster while safeguarding end‑users from costly outages. Our platform enables teams to target experiences to any customer segment, iterate rapidly, and measure the true business impact of every feature. At brighthush, we believe that the best software is built by collaborative, diverse, and empowered teams. We are committed to fostering an inclusive culture where curiosity, humility, and continuous learning are celebrated.

Why Join brighthush?

As a rapidly expanding SaaS company, brighthush offers a unique opportunity to shape the future of software delivery. You will collaborate with world‑class engineers, product leaders, and sales professionals to help customers unlock the full value of our platform. In addition to a competitive salary, we provide a comprehensive benefits package, equity opportunities, and a flexible, remote‑first work environment that supports work‑life balance. Our people‑first approach means you’ll have access to mentorship, continuous learning resources, and a clear path for career advancement.

Role Overview

As a Senior Strategic Customer Success Manager at brighthush, you will be the primary advocate for our customers after the sales handoff. You will guide new and expanding accounts through onboarding, adoption, and expansion, ensuring they achieve their desired outcomes and realize measurable value from our platform. Your blend of technical expertise, project management acumen, and sales insight will drive customer satisfaction, retention, and revenue growth.

Key Responsibilities

• Customer Onboarding & Activation: Lead the end‑to‑end onboarding journey, creating customized success plans, coordinating cross‑functional teams, and ensuring customers achieve early wins within the platform.
• Risk Identification & Mitigation: Proactively monitor adoption metrics, identify potential churn risks, and develop actionable mitigation plans in collaboration with sales, product, and engineering.
• Technical Guidance & Enablement: Serve as a subject‑matter expert, providing deep product knowledge, best‑practice implementation advice, and troubleshooting support to technical stakeholders.
• Prescriptive Upsell & Expansion: Track customer goals, surface opportunities for additional features or services, and collaborate with the sales team to close expansion deals that align with customer success.
• Trusted Advisor & Champion Builder: Build strong, long‑term relationships with key stakeholders, becoming an extension of their team and a trusted advisor who champions their success within brighthush.
• Renewal & Forecasting: Own the renewal process, forecast revenue accurately, and work closely with sales and deal desk to secure timely renewal agreements while identifying upsell opportunities.

Essential Qualifications

• Minimum 5 years of customer‑facing experience in account management, customer success, or technical onboarding, with a proven track record of exceeding performance targets.
• Hands‑on experience managing the full renewal cycle and meeting retention quotas in a commercial environment.
• Strong discovery, qualification, and consultative selling skills; familiarity with frameworks such as MEDDIC, Command of the Message, or similar.
• Excellent project management abilities, including the capacity to hold customers and internal teams accountable to timelines.
• Technical background with experience working directly with developers or DevOps professionals; prior exposure to feature‑flagging or continuous delivery tools is a plus.
• Demonstrated ability to balance proactive and reactive customer success activities, ensuring both adoption and issue resolution.
• Strong advocacy skills, capable of representing customer needs while aligning with brighthush’s vision and product roadmap.

Preferred Qualifications

• Experience in a high‑growth SaaS company with a focus on customer‑obsessed culture.
• Background in software development or DevOps, with a deep understanding of CI/CD pipelines, feature toggles, and release engineering.
• Prior exposure to enterprise‑level customers and complex, multi‑stakeholder engagements.
• Proficiency in data analysis tools (e.g., SQL, Looker, Tableau) to derive actionable insights from adoption metrics.
• Comfortable speaking at executive‑level meetings and presenting business‑impact stories.

Skills & Competencies

• Exceptional communication and storytelling ability.
• Strategic thinking with a data‑driven mindset.
• Strong analytical skills to interpret usage data and translate it into customer‑centric actions.
• Collaboration across cross‑functional teams (sales, product, engineering, finance).
• Adaptability and resilience in a fast‑paced, evolving environment.
• Customer‑first mentality with a passion for delivering tangible value.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. We provide a clear career ladder for Customer Success professionals, ranging from Senior Customer Success Manager to Director of Customer Success and beyond. You will have access to internal training programs, mentorship from senior leaders, and the opportunity to attend industry conferences and workshops. Our culture of continuous improvement means you’ll be encouraged to experiment, learn, and bring fresh ideas to the table.

Work Environment & Company Culture

brighthush operates on a remote‑first model, allowing you to work from anywhere in the United States while staying connected through virtual collaboration tools and regular all‑hands meetings. We celebrate diversity, equity, and inclusion, and we actively promote a culture of psychological safety, transparency, and mutual respect. Our team values humility, curiosity, and a willingness to learn from both successes and failures. You’ll find a supportive environment where your voice matters and your contributions directly influence the product and the customer experience.

Compensation & Benefits

Base Salary: Competitive, commensurate with experience and market benchmarks. For reference, our U.S. geographic pay zones range from $145,500 to $235,400 annually, adjusted for location and role level.

Equity: Restricted Stock Units (RSUs) are awarded annually, providing upside potential as brighthush grows.

Health & Wellness: Comprehensive medical, vision, and dental coverage, along with mental‑health resources and wellness stipends.

Paid Time Off: Generous vacation, sick leave, and paid holidays.

Professional Development: Budget for certifications, courses, and conference attendance.

Other Perks: Flexible work hours, home‑office stipend, and a culture that encourages work‑life balance.

How to Apply

If you are passionate about driving customer success in a high‑growth SaaS environment and thrive on solving complex technical challenges, we want to hear from you. Submit your application through our careers portal or email your resume and cover letter to [email protected]. We look forward to exploring how you can help our customers achieve their most ambitious goals with brighthush.

Join brighthush – Where Customer Success Meets Innovation

At brighthush, you’ll be part of a mission‑driven team that is redefining how software teams ship features, manage risk, and deliver value. Your expertise will shape the customer journey, influence product strategy, and drive revenue growth. If you’re ready to make a tangible impact, apply today and become a key player in our continued success story.