Senior Strategic Customer Success Manager – Championing Value, Adoption, and Growth for brighthush Enterprise Cloud Solutions

About brighthush

brighthush is a forward‑thinking enterprise software provider that is reshaping the way organizations work. By fusing state‑of‑the‑art cloud technology with a people‑first philosophy, we empower businesses to deliver smarter, more intuitive solutions that let teams focus on high‑value, meaningful work. Our portfolio spans ERP, HCM, and financial planning, all built on a foundation of self‑driving, adaptive intelligence that turns everyday tasks into opportunities for innovation.

Why brighthush is the Ideal Place for Customer Success Leaders

At brighthush, we believe that work should feel empowering, inclusive, and impactful. Our culture is built on trust, accountability, and continuous learning. We celebrate individuality, champion sustainability, and provide a safe, inclusive environment where every voice matters. If you’re passionate about creating lasting customer relationships and driving tangible business outcomes, brighthush is the place to grow, learn, and make a difference.

Key Responsibilities

As a Senior Strategic Customer Success Manager, you will be the linchpin between our customers and the entire brighthush organization. Your day‑to‑day activities will include:

• Customer Voice Champion: Act as the primary advocate for our customers, translating their insights into actionable initiatives that enhance experience and outcomes.
• Value Realization Lead: Partner with clients to help them achieve their strategic goals, ensuring they extract maximum value from their brighthush investment.
• Adoption & Maturity Strategist: Design and execute success plans that drive product adoption, feature utilization, and overall customer maturity.
• Growth & Upsell Partner: Identify and nurture upsell/cross‑sell opportunities, collaborating closely with Sales to convert qualified leads into new revenue streams.
• Retention & Risk Manager: Serve as the primary point of contact within Customer Success, proactively managing risk, mitigating churn, and supporting retention initiatives.
• Executive Engagement Facilitator: Lead executive business reviews and strategic conversations with C‑level stakeholders, ensuring alignment between customer objectives and brighthush solutions.
• Cross‑Functional Communicator: Ensure that customer goals, challenges, and value drivers are clearly understood and communicated across Product, R&D, Support, and Sales teams.
• Success Plan Owner: Develop, maintain, and update success plans that align with customer milestones, expected outcomes, and strategic objectives.
• Metrics & Analytics Champion: Own the data that drives success, creating dashboards and reports that track adoption, value realization, and risk indicators.
• Process & Tool Advocate: Continuously evaluate and recommend improvements to the customer success stack, ensuring we stay ahead of industry best practices.

Essential Qualifications

• Proven experience in a customer‑facing role focused on driving value and business outcomes in a cloud software environment.
• Strong communication and relationship management skills; fluent in English (verbal and written).
• Demonstrated ability to manage retention and churn across a portfolio, contributing to global retention goals.
• Experience leading through influence, building trust, and fostering collaboration across diverse stakeholders.
• Technically literate with familiarity in customer engagement technologies, best practices, and industry trends.
• Availability to travel up to 20% as needed.

Preferred Qualifications

• Multilingual capabilities in Swedish, Dutch, German, or French.
• Background in ERP, HCM, or financial planning software industries.
• Experience with success‑oriented programs such as Success4U or similar frameworks.
• Prior exposure to enterprise‑scale customer success operations and metrics‑driven performance.

Skills & Competencies

• Strategic Thinking: Ability to translate customer objectives into actionable success plans.
• Data‑Driven Decision Making: Comfortable using analytics to track adoption, value realization, and risk indicators.
• Influence & Negotiation: Skilled at guiding executive conversations and aligning cross‑functional teams.
• Empathy & Emotional Intelligence: Deep understanding of customer pain points and the ability to respond with genuine care.
• Project Management: Strong organizational skills to manage multiple accounts and initiatives simultaneously.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
• Technical Acumen: Comfortable navigating cloud platforms, APIs, and integration concepts.
• Leadership & Mentoring: Ability to coach junior team members and foster a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by:

• Structured learning paths, including certifications in customer success, product management, and industry‑specific knowledge.
• Mentorship from seasoned leaders who have shaped the enterprise software landscape.
• Opportunities to lead cross‑functional projects, influencing product roadmap and go‑to‑market strategies.
• Clear progression tracks from Customer Success Manager to Senior Manager, Director, and VP roles.
• Access to global conferences, workshops, and internal knowledge‑sharing sessions.
• Regular feedback loops and performance reviews that help you refine your skill set.

Work Environment & Culture

Our people‑first ethos means you’ll enjoy:

• A culture of trust and autonomy that empowers you to make decisions and drive impact.
• Flexible leave, paid time off, and remote work options to support work‑life balance.
• Global wellbeing days, mental health resources, and a comprehensive health benefits package.
• Employee Resource Groups that celebrate diversity, equity, and inclusion.
• Commitment to sustainability through our ESG strategy and Act4Good initiatives.
• Collaborative, cross‑functional teams that value transparency and open communication.
• Regular town‑hall meetings where leadership shares company vision and celebrates wins.

Compensation & Perks

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity participation. Additional perks include:

• Health, dental, and vision coverage.
• Retirement savings plan with company match.
• Professional development budget and tuition reimbursement.
• Annual company retreats and team‑building events.
• Technology stipend for remote work setup.
• Flexible work hours and hybrid work model.
• Paid parental leave and support for caregivers.

Our Commitment to Equity & Inclusion

brighthush is dedicated to creating an environment where every individual feels valued and empowered. We base hiring decisions solely on skills, qualifications, and business needs, ensuring equal opportunity for all. We actively support parents, caregivers, and individuals from diverse backgrounds, fostering a workplace that reflects the communities we serve.

Background Check & Security

To protect our customers and maintain the highest standards of data security, we may conduct background checks for roles that involve access to sensitive information. All checks are performed in compliance with local privacy laws and handled with strict confidentiality.

Ready to Make an Impact?

If you are a proactive, customer‑centric professional eager to drive value, adoption, and growth for a leading enterprise software provider, we invite you to apply. Join brighthush and help shape the future of work—one customer success story at a time.