Senior Strategic Customer Success Manager – Driving Enterprise Growth, Accelerating Platform Adoption, and Securing High‑Quality Renewals at brighthush

About brighthush

brighthush stands at the forefront of the digital‑transformation revolution, offering a suite of cloud‑native SaaS solutions that empower businesses to streamline operations, unlock actionable data insights, and accelerate innovation at scale. From Fortune 500 enterprises to ambitious startups, our customers rely on brighthush to translate complex technology into tangible, measurable value. Our mission is simple yet profound: to help organizations achieve lasting success by turning technology challenges into strategic opportunities.

At brighthush, we believe that technology is only as powerful as the people who wield it. Our culture is built on collaboration, curiosity, and a relentless focus on customer impact. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of what’s possible.

Why This Role Matters

In today’s hyper‑competitive SaaS landscape, customer success is the engine that drives growth, retention, and brand advocacy. As a Senior Strategic Customer Success Manager, you will be the linchpin of our customer journey, partnering with executive stakeholders, technical teams, and cross‑functional partners to co‑create and execute joint success plans that deliver measurable outcomes. Your strategic vision and execution will directly impact brighthush’s ability to:

• Accelerate platform adoption and unlock value faster.
• Drive expansion and upsell opportunities within existing accounts.
• Secure high‑quality renewals and reduce churn.
• Position brighthush as a trusted advisor and thought leader in the industry.

What Makes This Opportunity Unique

Unlike traditional account‑management roles, this position blends strategic consulting, program management, and deep technical expertise. You will be the primary advocate for our customers’ success, translating their business objectives into actionable roadmaps that align with brighthush’s product vision. You will also influence product development by feeding back real‑world insights, ensuring that our platform evolves to meet the evolving needs of enterprise customers.

Key Responsibilities

• Customer Strategy & Planning – Conduct deep dives into each customer’s business and technical objectives. Translate insights into a strategic joint success plan that outlines clear objectives, milestones, and KPIs. Own the plan’s execution and continuously refine it based on evolving needs.
• Platform Adoption & Value Realization – Champion the P2V (Purchase to Value) journey. Identify adoption blockers, recommend best practices, and orchestrate cross‑functional initiatives that accelerate value delivery.
• Relationship Building – Cultivate trusted relationships with senior stakeholders across business and technical domains. Serve as the primary point of contact for all strategic conversations, ensuring alignment and mutual success.
• Cross‑Functional Collaboration – Partner with sales, support, professional services, engineering, and product teams to deliver a seamless customer experience. Act as the bridge between customer needs and internal capabilities.
• Market & Competitive Insight – Stay ahead of industry trends, emerging technologies, and competitive developments. Position brighthush as a thought leader and platform evangelist within customer ecosystems and broader communities.
• Renewal & Expansion Advocacy – Protect recurring renewal revenue and identify expansion opportunities. Leverage data, customer health metrics, and business outcomes to drive upsell and cross‑sell initiatives.
• Continuous Improvement – Capture lessons learned, share best practices, and contribute to the evolution of our customer success framework. Mentor junior team members and foster a culture of excellence.
• Data‑Driven Decision Making – Own the health score dashboards, churn risk models, and renewal forecasting tools. Use insights to proactively address risks and uncover growth opportunities.
• Thought Leadership – Represent brighthush at industry events, webinars, and customer advisory councils. Share success stories and best practices that showcase the value of our platform.

Essential Qualifications

• Experience – Minimum of 5+ years in a customer‑facing role that involved interfacing with technical executive teams and driving digital transformation initiatives for enterprise customers.
• Communication & Leadership – Exceptional presentation and storytelling skills. Ability to articulate business value to diverse audiences, including IT leaders, C‑suite executives, and operational teams.
• Technical Acumen – Deep understanding of IT automation, cloud platforms, and SaaS delivery models. Ability to translate complex technical concepts into actionable business insights.
• Relationship Management – Proven track record of building and maintaining relationships with senior customer executives. Experience managing multi‑level stakeholder engagement on a regular basis.
• Program Management – Demonstrated ability to plan, execute, and deliver on a portfolio of engagements. Strong cross‑group collaboration, critical thinking, and on‑time delivery.
• Education – Bachelor’s degree in Business, Engineering, Computer Science, or a related field. Equivalent practical experience will also be considered.

Preferred Qualifications

• Experience in a SaaS or cloud‑based product environment, especially within the customer success or account management domain.
• Background in product management, technical consulting, or program management for large, complex, and global strategic accounts.
• Familiarity with customer success metrics such as NPS, CSAT, health scores, and renewal forecasting.
• Knowledge of industry‑specific regulations or compliance frameworks relevant to enterprise customers.
• Fluency in multiple languages or experience working with international teams.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Analytical Mindset – Proficiency in data analysis, KPI tracking, and deriving actionable insights.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and outcomes.
• Influence & Negotiation – Skilled at persuading stakeholders and driving consensus across functional boundaries.
• Adaptability – Comfortable navigating ambiguity and rapidly changing priorities.
• Team Player – Collaborative spirit with a willingness to mentor and learn from peers.
• Project Management – Expertise in Agile and Waterfall methodologies, with a focus on delivering on time and within scope.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Strategic Customer Success Manager, you will:

• Gain exposure to high‑impact enterprise customers and complex digital transformation projects.
• Work alongside seasoned leaders in product, engineering, and sales, learning from their expertise.
• Participate in internal knowledge‑sharing forums, hackathons, and industry conferences.
• Access a curated learning library, including courses on customer success, data analytics, and emerging technologies.
• Be considered for leadership tracks within Customer Success, Product Management, or Enterprise Solutions.
• Earn certifications in SaaS metrics, program management, or cloud technologies through sponsored programs.
• Receive mentorship from senior executives who champion your growth and career trajectory.

Work Environment & Culture at brighthush

Our culture is defined by:

• Collaboration – Open communication channels, cross‑functional teams, and shared goals.
• Innovation – A safe space to experiment, iterate, and bring bold ideas to life.
• Inclusivity – A diverse workforce where every voice is heard and valued.
• Work‑Life Balance – Flexible work arrangements, generous PTO, and wellness programs.
• Recognition – Regular feedback, performance rewards, and celebration of milestones.
• Community Impact – Opportunities to contribute to open‑source projects and industry standards.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in company growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work options.
• Continuous learning stipend and access to industry events.
• Employee wellness programs, including mental health resources and fitness subsidies.

How to Apply

If you are ready to lead transformative customer journeys, drive measurable outcomes, and thrive in a culture that celebrates innovation, we want to hear from you. Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Closing

Join brighthush as a Senior Strategic Customer Success Manager and become a pivotal force in shaping how enterprises harness technology to achieve lasting success. Your expertise will not only elevate our customers’ experience but also accelerate brighthush’s mission to redefine the future of digital transformation. If you are passionate about building relationships, driving adoption, and delivering business value, we invite you to apply today and help us light the way forward.