Senior Strategic Customer Success Manager – Driving Enterprise‑Level Global Adoption, Retention, and Revenue Growth for Maritime AI Solutions at brighthush
Embark on a Transformative Journey with brighthush – Pioneering Maritime Intelligence for the 21st Century
At brighthush, we are redefining how the world navigates its oceans. Our cutting‑edge AI platform ingests terabytes of oceanographic, weather, and vessel telemetry data, turning raw numbers into actionable insights that empower shipping lines, trading houses, energy conglomerates, logistics providers, and government agencies to make smarter, faster, and safer decisions. By delivering real‑time predictive analytics, dynamic route optimization, and automated regulatory compliance, we help our customers reduce operational risk, cut fuel consumption, and unlock new revenue streams across the global trade ecosystem.
Our mission is clear: illuminate the maritime domain with data‑driven foresight. Whether it’s forecasting a sudden storm, optimizing a vessel’s path to avoid congestion, or ensuring compliance with evolving maritime regulations, brighthush provides the intelligence that keeps the world moving.
The Opportunity: Lead Success for Our Trading & Shipping Partners
We are looking for a passionate, results‑oriented Senior Strategic Customer Success Manager to become the trusted advocate for our key Trading & Shipping clients. If you thrive in a fast‑paced SaaS environment, possess a deep appreciation for maritime operations, and excel at nurturing long‑term relationships, you’ll fit right in.
As the primary point of contact for our enterprise accounts, you will own the entire customer lifecycle—from onboarding and adoption to renewal and expansion. Your strategic vision and operational execution will directly influence customer satisfaction, platform usage, and revenue growth.
Key Responsibilities
- Strategic Client Relationship Management – Build and maintain high‑level relationships with C‑suite executives, operational leaders, and technical teams across our Trading & Shipping portfolio.
- End‑to‑End Success Ownership – Lead onboarding, adoption, retention, and expansion initiatives, ensuring customers realize maximum value from our platform.
- Renewal & Growth Leadership – Drive renewal negotiations, maintain low churn, and identify upsell/cross‑sell opportunities that align with client objectives.
- Maritime Subject Matter Expertise – Serve as the go‑to expert on maritime operations, industry trends, and regulatory changes, translating them into actionable platform recommendations.
- Impactful Training & Enablement – Design and deliver engaging training sessions, webinars, and workshops that empower users to leverage advanced AI features.
- Customer Voice Champion – Capture and advocate for customer feedback, collaborating with Product, Engineering, and R&D to shape future releases.
- Cross‑Functional Collaboration – Partner closely with Support, Sales, Product, and R&D to resolve issues, align on roadmaps, and create seamless customer experiences.
- Global Travel & Presence – Travel approximately 30% of the time to meet clients worldwide, attend industry events, and represent brighthush at conferences.
Essential Qualifications
- 4+ years of proven experience in Customer Success, Account Management, or a related role within a SaaS environment.
- Deep knowledge of the maritime, trading, or shipping industry, with a track record of managing enterprise‑scale accounts.
- Strong commercial acumen, including experience negotiating contracts, managing renewals, and driving revenue growth.
- Excellent communication skills – able to articulate complex technical concepts to both end‑users and C‑level executives.
- Proficiency with CRM systems (e.g., Salesforce), helpdesk platforms, and customer training tools.
- Fluency in English; additional language skills are a plus.
- Willingness to travel globally (≈30%) and adapt to diverse cultural contexts.
Preferred Qualifications & Skills
- Prior experience in a maritime technology or logistics company.
- Familiarity with AI/ML concepts and how they apply to operational decision‑making.
- Demonstrated ability to analyze data, identify trends, and translate insights into actionable recommendations.
- Strong project management skills, with the ability to juggle multiple priorities and deliver on deadlines.
- Experience working in cross‑functional teams, bridging the gap between technical and business stakeholders.
What You’ll Gain at brighthush
At brighthush, we believe that our people are our greatest asset. Joining our team means you’ll:
- Work with a world‑class AI platform that is reshaping maritime intelligence.
- Collaborate with a diverse, highly skilled team of data scientists, engineers, product managers, and industry experts.
- Enjoy a culture that values curiosity, continuous learning, and bold experimentation.
- Benefit from a transparent, merit‑based career path with clear opportunities for advancement into senior CSM, Account Executive, or Product Leadership roles.
- Participate in ongoing professional development, including industry certifications, conferences, and internal knowledge‑sharing sessions.
- Receive a competitive compensation package that includes base salary, performance bonuses, equity, and comprehensive benefits (health, dental, vision, 401(k) match, generous PTO, and flexible work arrangements).
Our Culture – Innovation, Impact, and Inclusion
brighthush thrives on a culture of empowerment and collaboration. We celebrate diverse perspectives, encourage open dialogue, and reward initiative. Whether you’re brainstorming the next AI feature, troubleshooting a client issue, or mentoring a junior teammate, you’ll find a supportive environment that rewards creativity and results.
We also prioritize work‑life balance, offering flexible schedules, remote work options, and a generous vacation policy. Your well‑being matters to us, and we’re committed to creating a workplace where you can excel both professionally and personally.
Why brighthush? The Impact You’ll Make
By joining brighthush, you’ll be at the forefront of a transformative movement in maritime intelligence. Your work will directly influence how global trade operates, helping clients navigate risk, optimize routes, and comply with evolving regulations. You’ll see the tangible difference your support makes in the lives of shipping captains, logistics managers, and policy makers.
We’re not just building a product; we’re building a safer, more efficient, and more transparent maritime ecosystem. Your expertise will help us shape that future.
Ready to Set Sail with brighthush?
If you’re ready to bring your customer‑success expertise to a high‑impact, fast‑growing maritime AI company, we want to hear from you. Apply today and join a team that’s redefining the seas, one data point at a time.