Senior Strategic Customer Success Manager – Enterprise Account Leadership & C‑Suite Engagement

About brighthush

brighthush is a trailblazing technology company that empowers construction professionals to streamline their HR, finance, and operations workflows through a unified, cloud‑based platform. By marrying cutting‑edge software with deep industry expertise, we help contractors reduce administrative overhead, improve compliance, and drive profitability. Our mission is to transform the construction landscape by delivering tools that are as intuitive as they are powerful, enabling teams to focus on what they do best: building the future.

At brighthush, we believe that success is a partnership. Our customers are at the heart of everything we do, and we are committed to building lasting relationships that drive mutual growth. We foster a culture of curiosity, collaboration, and continuous improvement, where every team member is empowered to innovate and make an impact.

Why Join brighthush?

• Impactful Work: Shape the customer experience for high‑value enterprise accounts that power the construction industry.
• Growth Opportunities: Rapidly evolving product portfolio and expanding customer base create a dynamic environment for career advancement.
• Inclusive Culture: Diverse, inclusive, and supportive workplace where ideas are valued and people thrive.
• Competitive Compensation: Attractive salary range, performance bonuses, and comprehensive benefits.
• Flexibility: Fully remote roles with optional hubs in San Francisco, New York City, or anywhere in the United States.

Key Responsibilities

As a Senior Strategic Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic enterprise customers. Your role will blend strategic account planning, data‑driven insights, and executive relationship management to ensure our customers achieve their business objectives and realize the full value of our platform.

• Lead the end‑to‑end customer success lifecycle for a portfolio of enterprise accounts, ensuring high adoption, retention, and expansion.
• Develop and execute comprehensive account plans that align with each customer’s business goals, industry trends, and product roadmap.
• Serve as the primary C‑suite liaison, building and maintaining strong relationships with CEOs, CFOs, CHROs, and other senior leaders.
• Collaborate cross‑functionally with Sales, Product, Engineering, and Support to deliver seamless, high‑impact customer journeys.
• Analyze usage data, financial metrics, and customer feedback to identify upsell, cross‑sell, and renewal opportunities.
• Champion customer advocacy by gathering testimonials, case studies, and reference opportunities that showcase success stories.
• Act as a thought leader in payroll, HCM, and ERP integration, providing strategic guidance on best practices and industry standards.
• Mentor and coach junior Customer Success team members, fostering a culture of excellence and continuous learning.
• Represent brighthush at industry events, conferences, and webinars, positioning the company as a leader in construction technology.

Essential Qualifications

• Minimum of 6 years of experience in Customer Success, Account Management, or a related field, with a proven track record managing enterprise accounts.
• Demonstrated success in driving retention, expansion, and revenue growth within large, complex organizations.
• Strong C‑suite relationship management skills, with experience engaging senior executives across multiple functions.
• Proficiency in account planning, data analysis, and performance metrics; ability to translate data into actionable insights.
• Deep familiarity with payroll, HCM, and ERP concepts, including integration via APIs and data pipelines.
• Advanced proficiency in Excel, Google Sheets, and data visualization tools (e.g., Tableau, Power BI).
• Excellent communication, presentation, and storytelling abilities, both written and verbal.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.
• Bachelor’s degree in Business, Finance, Information Technology, or a related field (MBA preferred).

Preferred Qualifications

• Experience in the construction, real‑estate, or related infrastructure sectors.
• Hands‑on experience with API integrations, data migration, and system architecture.
• Prior leadership role within a Customer Success organization, with a track record of building high‑performing teams.
• Knowledge of SaaS metrics such as NPS, CSAT, LTV, and churn analysis.
• Certifications in Customer Success Management (e.g., SuccessHACKER, Gainsight).

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data‑Driven Decision Making
• Executive Presence & Influence
• Relationship Building & Stakeholder Management
• Project & Program Management
• Problem Solving & Conflict Resolution
• Adaptability & Resilience
• Team Coaching & Development
• Technical Acumen: APIs, Cloud Platforms, Data Integration

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Senior Strategic Customer Success Manager, you will:

• Participate in leadership development programs that sharpen your strategic, operational, and people‑management skills.
• Access a curated library of industry research, whitepapers, and best‑practice guides.
• Engage in cross‑functional projects that expose you to product engineering, sales strategy, and market expansion.
• Earn certifications in Customer Success, SaaS metrics, and data analytics.
• Take on mentorship roles, guiding junior team members and shaping the next generation of customer success leaders.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote-first approach means you can work from anywhere in the United States, with optional hubs in San Francisco or New York City for those who prefer in‑person collaboration. We celebrate diversity, encourage open dialogue, and reward initiative. Our team enjoys:

• Weekly virtual coffee chats and cross‑team knowledge‑sharing sessions.
• Quarterly hackathons and innovation challenges that let you experiment with new ideas.
• Annual company retreats that blend team building with industry networking.
• Flexible work hours that support work‑life balance.

Compensation & Benefits

• Base Salary: USD 140,000 – 160,000 per year, commensurate with experience.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• 401(k) plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Tuition reimbursement program for continued education and professional development.
• Health, dental, and vision insurance plans.
• Comprehensive retirement plan.
• Generous parental leave policy for new parents.
• Wellness stipend and access to mental health resources.
• Company‑sponsored tech stipend for remote work setup.

How to Apply

If you are a seasoned Customer Success professional with a passion for building strategic relationships, driving growth, and delivering measurable impact, we want to hear from you. Submit your application through the link below and join a team that is redefining the future of construction technology.

Apply to this role at brighthush

Join brighthush – Where Your Expertise Builds the Future

At brighthush, your work will directly influence the success of construction contractors across the country. You will collaborate with visionary leaders, leverage cutting‑edge technology, and shape the customer experience for a rapidly growing market. If you thrive in a dynamic, purpose‑driven environment and are ready to take your career to the next level, apply today and become a key driver of our customer success strategy.