Senior Customer Success Manager – Strategic Account Leadership & Growth Specialist for B2B SaaS Solutions

About brighthush

brighthush is a forward‑thinking technology leader that empowers businesses worldwide to unlock their full potential through cutting‑edge SaaS solutions. With a portfolio that spans cloud infrastructure, data analytics, and enterprise compliance, we help our partners navigate the complexities of digital transformation while delivering measurable ROI. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. As a remote‑first organization headquartered in Ireland, we bring together diverse talent from across the globe, fostering an environment where innovation thrives and every voice is heard.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact team that shapes the future of B2B SaaS. We champion continuous learning, provide access to industry‑leading tools, and reward exceptional performance with competitive compensation, comprehensive benefits, and a flexible work model that supports work‑life harmony. If you’re passionate about building lasting client relationships, driving revenue growth, and turning data into actionable insights, brighthush is the place to accelerate your career.

Key Responsibilities

• Account Leadership: Own a portfolio of high‑value enterprise accounts, serving as the primary point of contact for all customer success initiatives.
• Renewal & Expansion Strategy: Develop and execute proactive renewal plans, identify upsell and cross‑sell opportunities, and collaborate with Sales and Product teams to secure multi‑year contracts.
• Customer Advocacy: Champion the voice of the customer within brighthush, translating feedback into product enhancements and service improvements.
• Relationship Management: Build multi‑threaded relationships across C‑suite, IT, operations, and finance stakeholders, ensuring alignment with business objectives.
• Success Planning: Design and implement comprehensive success plans that include onboarding, adoption metrics, health scoring, and quarterly business reviews.
• Data‑Driven Insights: Leverage Salesforce.com, CSP, GSuite, and eQMS data to monitor usage patterns, forecast churn risk, and identify growth levers.
• Team Collaboration: Partner with Customer Support, Implementation, and Product teams to resolve escalations, share best practices, and drive continuous improvement.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor.

Essential Qualifications

• Minimum of 5 years’ experience in B2B SaaS customer success, with a proven track record of managing enterprise accounts and driving revenue expansion.
• Deep understanding of account‑based marketing and sales processes, including renewal cycles, upsell strategies, and cross‑sell tactics.
• Proficiency with Salesforce.com, CSP, GSuite, and eQMS platforms; ability to extract actionable insights from data dashboards.
• Strong analytical mindset, capable of interpreting complex metrics to inform decision‑making and strategy.
• Excellent communication skills in English, both written and verbal, with the ability to articulate value propositions to technical and non‑technical audiences.
• Demonstrated ability to build trust and influence stakeholders at all levels, including C‑suite executives.
• Experience working in a remote, distributed team environment, with a self‑motivated, results‑oriented approach.

Preferred Qualifications

• Experience in regulated industries such as life sciences, pharmaceuticals, or medical devices, where compliance and quality management are critical.
• Background in implementing or managing quality and compliance management platforms.
• Knowledge of industry standards (ISO 9001, FDA 21 CFR Part 11, GDPR) and how they intersect with SaaS solutions.
• Previous exposure to customer success metrics such as NPS, CSAT, and churn rate, with a history of improving these KPIs.
• Certifications in Customer Success Management (CSM), Certified Customer Success Manager (CCSM), or related fields.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day account details.
• Relationship Building: Proven skill in cultivating long‑term partnerships and fostering customer loyalty.
• Data Literacy: Comfortable working with spreadsheets, dashboards, and CRM data to drive insights.
• Problem Solving: Quick to diagnose issues, propose solutions, and implement corrective actions.
• Collaboration: Works seamlessly across cross‑functional teams to deliver a unified customer experience.
• Adaptability: Thrives in a fast‑paced, evolving SaaS environment.
• Leadership: Inspires and mentors junior team members, sharing knowledge and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Senior Customer Success Manager, you’ll:

• Progress to a Customer Success Director or VP role, overseeing a global team of success professionals.
• Take ownership of strategic initiatives such as customer segmentation, product roadmap influence, and global expansion.
• Participate in leadership development programs, executive coaching, and industry conferences.
• Access a curated learning library covering advanced CRM techniques, data analytics, and compliance frameworks.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in Ireland while staying connected through:

• Weekly virtual town halls and cross‑team syncs.
• Monthly “Innovation Fridays” where teams pitch new ideas.
• Annual global retreats that blend team building with professional development.
• A collaborative platform that encourages knowledge sharing and peer recognition.
• A commitment to diversity, equity, and inclusion, ensuring every team member feels valued.

Compensation, Perks, and Benefits

• Competitive base salary commensurate with experience, supplemented by a performance‑based bonus structure.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Flexible work hours and a fully remote work arrangement.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Tuition reimbursement program to support continuous learning and skill development.
• Employee stock purchase plan (ESPP) and equity options to share in brighthush’s success.
• Annual wellness stipend, mental health resources, and access to virtual fitness classes.
• Comprehensive onboarding program with mentorship and peer support.

How to Apply

Ready to elevate your career and make a tangible impact on enterprise customers worldwide? Submit your application through our career portal or click the link below to explore this exciting opportunity further.

Apply to this role at brighthush

Join brighthush Today

We’re looking for a visionary Senior Customer Success Manager who can blend strategic insight with hands‑on execution. If you’re eager to lead high‑impact initiatives, drive revenue growth, and champion customer success in a dynamic SaaS environment, we want to hear from you. Bring your expertise, your passion, and your ambition to brighthush, and together we’ll shape the future of enterprise technology.