Senior Strategic Customer Success Manager – Enterprise SaaS Solutions, Executive Stakeholder Engagement & Growth Leadership

About brighthush and the Future of Enterprise SaaS

brighthush is not just a software vendor; we are a catalyst for digital transformation in the most critical sectors of the global economy. With a portfolio that spans fuel management, logistics optimization, and sustainability analytics, we empower Fortune 500 companies to streamline operations, reduce environmental impact, and unlock new revenue streams. Our cloud‑native SaaS platform is engineered for scalability, security, and compliance, enabling customers to make data‑driven decisions that drive profitability and regulatory success.

In an era where sustainability is no longer optional, the demand for sophisticated SaaS solutions that integrate seamlessly across supply chains, fleet management, and regulatory reporting has never been higher. At brighthush, we are shaping the future of sustainable business practices through relentless innovation, deep industry expertise, and an unwavering focus on customer success.

Why This Role Matters

As a Senior Strategic Customer Success Manager, you will be the linchpin between our technology, our customers, and the executive leadership that drives their business. You will translate complex technical capabilities into tangible business outcomes, ensuring that every enterprise client realizes maximum value from their investment. Your influence will shape product roadmaps, drive adoption, and secure long‑term loyalty in a highly competitive market.

Key Responsibilities

• Strategic Advisory & Visionary Leadership: Act as the trusted advisor to C‑suite executives, translating their business objectives into actionable technology roadmaps that align with long‑term growth plans.
• Account Portfolio Management: Own a portfolio of high‑value enterprise accounts, ensuring consistent delivery of value, proactive risk mitigation, and continuous engagement across all levels of the organization.
• Success Planning & Execution: Design and execute comprehensive success plans that include adoption metrics, renewal timelines, expansion opportunities, and advocacy programs.
• Executive Reviews & Data‑Driven Insights: Lead quarterly business reviews (QBRs) with C‑suite executives, presenting data‑driven insights, ROI analyses, and strategic recommendations.
• Cross‑Functional Coordination: Collaborate with Sales, Product, Engineering, and Support teams to align on feature releases, customer feedback loops, and service level agreements.
• Voice of Customer Champion: Capture and synthesize customer feedback, translating insights into product enhancements and roadmap priorities.
• Risk Management & Retention: Identify early warning signs of churn, develop mitigation plans, and work closely with the Customer Success Operations team to implement corrective actions.
• Expansion & Upsell Leadership: Drive account expansion by identifying new use cases, upsell opportunities, and cross‑sell initiatives that increase the total contract value.
• Thought Leadership & Brand Advocacy: Represent brighthush at industry conferences, webinars, and client events, positioning the company as a thought leader in SaaS and sustainability.
• Data Analysis & Reporting: Leverage analytics tools to monitor adoption, usage patterns, and health scores, providing actionable insights to stakeholders.
• Team Mentorship & Culture Building: Mentor junior Customer Success Managers, fostering a culture of continuous learning and high performance.

Essential Qualifications

• 10+ years of experience in customer success, account management, or enterprise sales within the SaaS industry.
• Proven track record of managing multi‑million dollar enterprise accounts and driving renewal, expansion, and advocacy.
• Deep understanding of enterprise technology stacks, integration patterns, and cloud infrastructure.
• Exceptional communication skills, with the ability to articulate complex technical concepts to non‑technical audiences.
• Strong analytical mindset, adept at using data to drive decisions and measure success.
• Experience leading cross‑functional initiatives, coordinating between product, engineering, and support teams.
• Demonstrated ability to build and maintain relationships with C‑suite executives and key decision makers.
• Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field; MBA or advanced degree preferred.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the fuel management, logistics, or sustainability technology sectors.
• Background in data analytics, with proficiency in SQL, Tableau, or Power BI.
• Knowledge of regulatory frameworks related to environmental compliance and emissions reporting.
• Experience managing a distributed or remote team.
• Certifications in Customer Success Management (e.g., Certified Customer Success Manager).

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a passion for delivering measurable value
• Influence & Negotiation at the executive level
• Project Management & Execution Excellence
• Data‑Driven Decision Making
• Change Management & Adoption Enablement
• Problem‑Solving & Critical Thinking
• Collaboration & Team Building
• Adaptability in a fast‑paced, evolving environment
• Technical Acumen with a focus on SaaS and cloud technologies

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we build. As a Senior Strategic Customer Success Manager, you will have the opportunity to:

• Progress into leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead global initiatives that shape the future of enterprise SaaS and sustainability.
• Participate in executive‑level strategy sessions, influencing product direction and market positioning.
• Access continuous learning programs, including leadership development, technical certifications, and industry conferences.
• Benefit from a mentorship framework that pairs you with senior leaders across the organization.

Work Environment & Culture at brighthush

Our culture is defined by collaboration, innovation, and a shared commitment to excellence. We foster an inclusive environment where diverse perspectives are celebrated and every voice can contribute to our collective success. At brighthush, you will find:

• Open communication channels that encourage transparency and rapid feedback.
• A flat hierarchy that empowers employees to take ownership and drive impact.
• Flexible work arrangements, including hybrid and remote options, to support work‑life balance.
• Regular hackathons, innovation labs, and cross‑departmental workshops that spark creativity.
• A focus on sustainability, both in our products and our internal operations, aligning with our mission to create a greener future.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success leaders.
• Performance‑based bonuses tied to account growth, renewal rates, and customer satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible scheduling.
• Professional development budget for conferences, courses, and certifications.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.
• Employee stock purchase plan and 401(k) matching.
• Annual team retreats and social events that strengthen camaraderie.

How to Apply

Ready to take the next step in your career and help shape the future of enterprise SaaS? Submit your application through our careers portal or click the link below to explore this exciting opportunity. We look forward to discovering how your expertise can drive success for our clients and brighthush alike.