Senior Strategic Customer Success Manager – Financial Services & Regulatory Compliance – Driving Enterprise Adoption & Risk Mitigation at brighthush

About brighthush

brighthush is at the forefront of the software supply chain revolution, redefining how enterprises secure and accelerate their digital transformation journeys. Our mission is simple yet powerful: deliver hardened, production‑ready builds of the open source components that power the world’s most critical applications. By marrying industry‑leading security expertise with a deep understanding of regulatory frameworks, we empower Fortune 500 organizations, banks, insurers, and fintechs to build faster, stay compliant, and eliminate risk.

Backed by a coalition of visionary investors who share our commitment to secure, resilient technology, brighthush thrives on a culture built around customer obsession, intentional action, and a healthy dose of humor. We believe that solving hard problems is most effective when we enjoy the journey, and that’s why our teams are driven, collaborative, and relentlessly focused on delivering measurable value to our clients.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, purpose‑driven organization that is reshaping the future of software security. We offer:

• Mission‑Driven Work: Every day you’ll help protect the financial services industry from evolving cyber threats and regulatory challenges.
• Career Growth: Structured mentorship, leadership development programs, and a clear path to senior leadership roles.
• Innovation Culture: Work with cutting‑edge technology, contribute to open source projects, and influence product direction.
• Flexibility: Fully remote, flexible hours, and a supportive work‑life balance.
• Competitive Compensation: Market‑aligned base salary, performance bonuses, equity, and comprehensive benefits.

Role Overview

We’re seeking a seasoned Senior Strategic Customer Success Manager to become the trusted partner for a curated portfolio of high‑value financial services clients. In this high‑touch, consultative role, you will own the entire post‑sales experience—from onboarding to renewal—while collaborating closely with Solutions Architects, Technical Support, Product Management, and Sales. Your focus will be on driving measurable business outcomes, deepening executive relationships, and positioning brighthush as a strategic ally rather than a vendor.

Key Responsibilities

• Strategic Account Leadership: Build and nurture trusted relationships across all levels of the client organization, from technical teams to CISOs and executive sponsors. Understand each customer’s business objectives, risk appetite, and regulatory landscape to align brighthush’s value proposition accordingly.
• Business‑Focused Onboarding: Lead the success planning phase of onboarding, setting clear value delivery milestones and ensuring stakeholder alignment. Partner with Solutions Architects to synchronize business and technical workstreams, guaranteeing a seamless transition from implementation to value realization.
• Executive Engagement & Governance: Own executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in brighthush leadership and how to navigate complex stakeholder dynamics in large financial institutions.
• Renewal & Expansion Strategy: Work hand‑in‑hand with Sales to identify upsell opportunities, mitigate renewal risk, and craft multi‑year account plans grounded in demonstrated value.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating needs into product and roadmap feedback. Influence cross‑functional teams—including Product, Engineering, and Sales—to deliver solutions that meet evolving regulatory and business demands.
• Issue Escalation & Resolution: Coordinate with Technical Support and Engineering on escalations, acting as the business‑side lead while the Solutions Architect handles technical resolution.
• Thought Leadership & Knowledge Sharing: Represent brighthush at industry events, webinars, and client workshops. Share best practices and insights on software supply chain security, DevSecOps, and regulatory compliance.

Essential Qualifications

• 5+ years in enterprise customer‑facing roles, with a strong preference for experience in or adjacent to financial services.
• Proven track record of operating as a strategic business partner—understanding customer goals, navigating complex organizations, and translating outcomes into measurable business value.
• Deep familiarity with financial services regulatory and compliance frameworks (SOC 2, FedRAMP, PCI DSS, operational resilience, etc.) and how they influence security procurement.
• Working knowledge of at least one of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You need not be a technical implementer, but you must speak credibly about business and security outcomes.
• High‑autonomy mindset: full ownership of your portfolio, independent decision‑making on account strategy, and the ability to create new playbooks when existing ones fall short.
• Exceptional executive presence and communication skills—both written and verbal.
• High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.

Preferred Qualifications

• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Experience supporting or selling into banks, asset managers, insurers, or fintechs.
• Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries.
• Early‑stage startup experience, demonstrating agility and a growth mindset.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable account plans.
• Relationship Management: Building trust with technical and executive stakeholders alike.
• Analytical Acumen: Using data to drive decisions and demonstrate ROI.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Collaboration: Working seamlessly across cross‑functional teams.
• Adaptability: Thriving in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning resources—certifications, workshops, and industry conferences.
• Cross‑functional projects that broaden your skill set and expose you to new domains.
• Clear performance metrics that align with career advancement and compensation.
• Opportunities to influence product strategy and roadmap through customer advocacy.

Work Environment & Company Culture

brighthush is a remote‑first organization that values autonomy, accountability, and collaboration. Our culture is defined by:

• Customer Obsession: Every decision is driven by the goal of delivering exceptional value to our clients.
• Intentional Action: We set clear goals, measure progress, and iterate relentlessly.
• Humor & Humanity: We celebrate wins, learn from failures, and keep the workplace enjoyable.
• Inclusivity: Diverse perspectives are not just welcomed—they’re essential to our success.
• Continuous Feedback: Regular check‑ins, 360 reviews, and open communication channels keep everyone aligned.

Compensation & Benefits

While specific numbers vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to client success metrics.
• Equity options that allow you to share in the company’s growth.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget for certifications, conferences, and courses.
• Wellness programs, mental health resources, and a supportive employee assistance program.

How to Apply

Ready to take the next step in your career and help shape the future of secure software supply chains in the financial services sector? Click the link below to submit your application and join the brighthush team.