Senior Strategic Customer Success Manager – Fortune 100 Account Leadership & Revenue Retention Specialist at brighthush

About brighthush

brighthush is a global leader in workforce innovation, redefining how businesses source, manage, and compensate external talent. With a mission to empower organizations to scale flexibly and responsibly, brighthush delivers a unified platform that streamlines sourcing, contracting, workforce management, and payment for contingent talent worldwide. Our technology is trusted by Fortune 500 companies, enabling them to navigate the complexities of a rapidly evolving labor market while maintaining compliance, cost efficiency, and operational excellence.

Position Overview

We are seeking an experienced, results‑driven Senior Strategic Customer Success Manager to join our high‑impact Customer Success team. In this role, you will own the end‑to‑end success of our most strategic Fortune 100 accounts, ensuring they achieve maximum value from our platform and maintain long‑term partnership loyalty. You will collaborate closely with executive stakeholders, product, sales, and operations to drive revenue retention, upsell opportunities, and customer advocacy. If you thrive in a fast‑paced, data‑driven environment and have a proven track record of managing complex, multi‑service engagements, we want to hear from you.

Key Responsibilities

• Account Leadership: Serve as the primary point of contact for senior executives across multiple business units, building trust and credibility through strategic insight and proactive guidance.
• Revenue Retention & Growth: Own the full revenue lifecycle for each account, including renewal negotiations, upsell/cross‑sell initiatives, and consumption‑based model optimization.
• Strategic Consulting: Conduct quarterly business reviews (QBRs), executive briefings, and value‑add workshops that align brighthush solutions with clients’ evolving business objectives.
• Customer Advocacy: Champion the client’s voice internally, translating feedback into product enhancements, service improvements, and roadmap priorities.
• Data‑Driven Decision Making: Leverage analytics to monitor usage patterns, forecast churn risk, and identify growth levers; present actionable insights to both clients and internal stakeholders.
• Cross‑Functional Collaboration: Partner with Sales, Product, Implementation, and Finance teams to ensure seamless delivery, billing accuracy, and contractual compliance.
• Travel & On‑Site Engagement: Travel up to 20% of the time to client sites, industry events, and partner conferences to strengthen relationships and gather market intelligence.

Essential Qualifications

• Minimum of 7 years of Customer Success or Account Management experience, with a focus on high‑value enterprise accounts.
• Proven track record of managing Fortune 100 or equivalent multi‑service, consumption‑based contracts, achieving ≥90% retention over a multi‑year horizon.
• Strong consultative selling skills, with the ability to articulate complex solutions to C‑suite audiences.
• Experience navigating multi‑service portfolios (e.g., sourcing, contracting, workforce analytics) and translating usage data into actionable business outcomes.
• Excellent communication, negotiation, and presentation skills in English; additional languages are a plus.
• Comfortable with travel (up to 20%) and flexible work arrangements.

Preferred Qualifications

• Background in the Information Technology or Workforce Management industry.
• Experience with SaaS consumption‑based billing models and revenue recognition.
• Advanced proficiency in CRM and analytics platforms (e.g., Salesforce, Gainsight, Tableau).
• Leadership experience managing a team of Customer Success or Account Managers.
• Certified Customer Success Professional (CCP) or similar credential.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush capabilities.
• Relationship Building: Proven success in cultivating long‑term partnerships with executive stakeholders.
• Analytical Acumen: Strong data literacy to interpret usage metrics, financial KPIs, and market trends.
• Project Management: Skilled at coordinating cross‑functional initiatives and driving projects to completion.
• Adaptability: Comfortable navigating ambiguity and rapidly changing client needs.
• Customer‑Centric Mindset: Passion for delivering exceptional service and measurable value.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Strategic Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a portfolio of enterprise accounts.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in executive leadership programs, mentorship, and industry conferences.
• Access continuous learning resources, including certifications, workshops, and a generous learning stipend.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer impact. You will join a diverse, global team that values:

• Remote flexibility with a strong emphasis on asynchronous communication.
• Inclusive decision‑making, where every voice is heard.
• Innovation, encouraging experimentation and rapid iteration.
• Work‑life balance, supported by generous paid time off and flexible schedules.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $99,000 – $139,750 per year, commensurate with experience.
• Performance‑based bonus structure tied to account retention, upsell, and customer satisfaction metrics.
• 401(k) plan with company matching.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off (PTO) and holidays.
• Parental leave policy that supports new parents.
• Employee stock purchase plan (ESPP) and equity options.
• Wellness stipend, mental health resources, and on‑site fitness memberships (where applicable).

How to Apply

Ready to elevate your career and make a tangible impact on Fortune 100 organizations? Submit your resume and a cover letter outlining your experience with enterprise customer success and revenue retention. Highlight specific achievements that demonstrate your ability to drive growth and build lasting partnerships.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re redefining the future of work. If you’re a strategic thinker with a passion for customer success, a knack for driving revenue, and a desire to work with the most influential leaders in the industry, we invite you to apply. Together, we’ll help our clients unlock the full potential of their contingent workforce, ensuring they stay agile, compliant, and ahead of the competition.