Licensed Insurance Customer Service Specialist – Remote – Florida – Applied Epic & Policy Administration Expert – Client Relations & Claims Support

About brighthush

brighthush is a forward‑thinking insurance solutions provider that has been redefining the way individuals and businesses protect what matters most. With a deep commitment to integrity, innovation, and client‑centric service, brighthush has grown into a trusted partner for thousands of policyholders across Florida and beyond. Our mission is simple: deliver personalized coverage, exceptional support, and peace of mind through a blend of industry expertise and cutting‑edge technology.

As a remote‑first organization, brighthush empowers its team members to work from anywhere while staying connected through a robust digital ecosystem. We celebrate diversity, encourage continuous learning, and foster a culture where every voice is heard and every idea has the potential to shape the future of insurance.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences our clients’ confidence and satisfaction.
• Career Growth: We invest in professional development, offering certifications, cross‑functional training, and clear advancement pathways.
• Flexible Remote Environment: Work from the comfort of your home while enjoying a collaborative, supportive team culture.
• Competitive Compensation: Earn a base salary that reflects your experience, with performance bonuses and benefits that reward your dedication.
• Innovative Tools: Leverage industry‑leading platforms like Applied Epic to streamline processes and enhance client service.

Key Responsibilities

As a Licensed Insurance Customer Service Specialist at brighthush, you will be the frontline advocate for our clients, ensuring their needs are met with precision and empathy. Your day‑to‑day responsibilities will include:

• Responding promptly to client inquiries via phone, email, and live chat, providing clear, accurate information about policies, coverage options, and claims status.
• Processing policy changes, renewals, cancellations, and endorsements with meticulous attention to detail, ensuring all documentation is complete and compliant.
• Documenting every client interaction in the Applied Epic system, maintaining up‑to‑date records that support seamless collaboration across departments.
• Collaborating with Underwriters, Claims, and Sales teams to resolve complex client issues, escalating when necessary to ensure timely resolution.
• Identifying opportunities for cross‑selling additional coverage or services that align with client needs and business objectives.
• Monitoring and reporting on key performance metrics such as response time, resolution rate, and client satisfaction scores.
• Participating in ongoing training sessions to stay current on product knowledge, regulatory changes, and best practices in customer service.

Essential Qualifications

• Active Florida insurance license (2‑20 or 20‑44) with a minimum of 2 years of experience in an insurance agency or related customer‑service role.
• Proficiency with Applied Epic or a comparable policy administration system; experience with data entry, policy management, and reporting.
• Strong verbal and written communication skills, with the ability to explain complex insurance concepts in simple, client‑friendly language.
• Exceptional organizational skills and a keen eye for detail, ensuring accuracy in every transaction.
• Demonstrated ability to multitask and prioritize in a fast‑paced, remote work environment.
• High level of professionalism, integrity, and a genuine passion for delivering outstanding client service.

Preferred Qualifications

• Experience with additional policy administration platforms such as AgencyBloc, EZLynx, or similar.
• Background in claims processing or support, providing a holistic view of the client journey.
• Knowledge of Florida insurance regulations and compliance requirements.
• Previous remote work experience with a proven track record of self‑management and collaboration across virtual teams.
• Strong analytical skills, with the ability to interpret data and suggest process improvements.

Skills & Competencies

• Client‑Focused Mindset – Always putting the client’s needs first while balancing business objectives.
• Technical Proficiency – Comfortable navigating complex software, troubleshooting issues, and learning new tools quickly.
• Communication Excellence – Clear, concise, and empathetic communication across all channels.
• Problem‑Solving – Ability to identify root causes, propose solutions, and follow through to resolution.
• Time Management – Efficiently juggle multiple tasks while meeting deadlines and maintaining quality.
• Team Collaboration – Work effectively with cross‑functional teams, sharing insights and supporting collective goals.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Licensed Insurance Customer Service Specialist, you will have access to:

• Certification Programs – Earn industry certifications such as Certified Insurance Counselor (CIC) or Certified Insurance Sales Professional (CISP) through our tuition‑reimbursement plan.
• Mentorship – Pair with senior agents and managers who provide guidance, feedback, and career coaching.
• Cross‑Training – Rotate through underwriting, claims, and sales functions to broaden your skill set and increase your value to the organization.
• Leadership Development – Participate in workshops and leadership courses that prepare you for supervisory or managerial roles.
• Innovation Labs – Contribute to pilot projects that test new technologies, processes, and customer‑experience initiatives.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote work model is supported by:

• Weekly virtual team huddles to share updates, celebrate wins, and align on priorities.
• Monthly all‑hands meetings featuring leadership insights, industry trends, and employee spotlights.
• Digital collaboration tools (Slack, Microsoft Teams, Zoom) that keep communication fluid and inclusive.
• Annual virtual retreats that combine learning sessions with team‑building activities.
• Open‑door policy that encourages feedback, idea sharing, and rapid iteration.

Compensation & Benefits

• Base Salary: Competitive range of USD 43,680 – 52,000 per year, commensurate with experience and licensing.
• Performance Bonuses: Earn additional incentives based on client satisfaction metrics, renewal rates, and cross‑sell targets.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with a flexible spending account (FSA) and health savings account (HSA) options.
• Retirement Plan: 401(k) with company match to help you build long‑term financial security.
• Paid Time Off: Generous vacation, sick leave, and personal days, with a flexible PTO policy that respects work‑life balance.
• Professional Development: Annual budget for conferences, courses, and certifications.
• Technology Stipend: Monthly allowance to equip your home office with the tools you need for success.
• Employee Assistance Program: 24/7 confidential counseling and support services.

How to Apply

Ready to bring your expertise to a dynamic, client‑centric organization? Click the link below to submit your application and join the brighthush family. We look forward to exploring how your skills and passion can help us continue to set new standards in insurance service.

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Join brighthush Today

At brighthush, you’ll find more than just a job – you’ll discover a community that values your growth, rewards your dedication, and empowers you to make a real difference in people’s lives. If you’re a licensed insurance professional with a passion for service, ready to thrive in a remote, collaborative environment, we want to hear from you. Apply now and start your journey with brighthush, where your career shines as brightly as our name.