Senior Strategic Customer Success Manager – Fraud & Identity Solutions – Driving Client Success & Growth at brighthush

About brighthush

brighthush is at the forefront of the identity verification revolution, delivering next‑generation fraud and identity solutions that empower financial institutions, fintechs, and credit unions to transact with confidence. By combining real‑time data, advanced analytics, and machine learning, we help our partners verify hundreds of millions of identities faster, smarter, and more accurately than ever before. Our mission is simple: replace the clunky, ineffective, and expensive status quo with technology that is 10x faster, 10x smarter, and 10x more reliable.

We have earned recognition from leading media outlets such as TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, and many others. Our solutions have been named to the Forbes Fintech 50 and we were honored with the 2026 FICO Industry Vanguard Decision Award. brighthush is backed by world‑class investors and has built a reputation for innovation, speed, and customer obsession.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, digital‑first organization that values collaboration across the U.S. and India. Whether you thrive in a fully remote environment or enjoy the energy of an office, we offer flexible work arrangements and a culture that celebrates diversity, creativity, and continuous learning. Our offices span Austin, San Francisco, New York City, Seattle (Bellevue), Los Angeles, Chicago, Gurugram (Delhi), and Bengaluru, giving you the opportunity to connect with colleagues worldwide.

Key Responsibilities

• Strategic Account Leadership – Own and nurture relationships with our most strategic bank, credit union, and fintech customers, ensuring they achieve their business objectives through our fraud and identity solutions.
• Deep Domain Expertise – Develop an in‑depth understanding of the fraud landscape and brighthush’s product portfolio, positioning yourself as a trusted advisor on industry trends and best practices.
• Onboarding Champion – Lead the end‑to‑end onboarding process: conduct dashboard training, set up accounts, recommend initial usage strategies, and ensure a smooth transition to production.
• Ongoing Engagement – Schedule regular check‑ins post‑onboarding to share performance data, announce product updates, explore new features, and manage renewal conversations.
• Consultative Problem Solving – Work closely with clients to understand their fraud challenges and propose tailored solutions—whether they involve brighthush’s products or complementary strategies.
• Goal Setting & Execution – Collaborate with each client to define clear business goals, develop actionable plans, and track progress toward key performance indicators.
• Cross‑Functional Collaboration – Partner with Sales, Data Science, Product, Fraud Intelligence, and Engineering teams to share insights, drive product enhancements, and maintain a customer‑centric culture across brighthush.
• Sales Enablement – Work hand‑in‑hand with Sales during pre‑ and post‑sales activities, providing technical expertise, crafting proposals, and ensuring a seamless handover.
• Travel & Representation – Travel up to 15% of the time to visit clients, attend industry conferences, and represent brighthush at key events.

Essential Qualifications

• 7–9 years of experience as an advisor, consultant, Customer Success Manager, or Account Manager in the fraud and/or identity space.
• Proven track record of managing strategic accounts and driving customer success metrics.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Excellent communication and presentation skills, capable of engaging C‑suite executives and technical stakeholders alike.
• Experience with Salesforce and Salesloft (or similar CRM and engagement platforms) is a plus.
• Self‑motivated, detail‑oriented, and passionate about delivering measurable value to partners.
• Legal authorization to work in the United States and residency within the U.S.

Preferred Qualifications

• Background in financial services, fintech, or credit union environments.
• Experience with real‑time identity verification APIs and fraud detection tools.
• Knowledge of regulatory compliance frameworks such as KYC, AML, and GDPR.
• Previous experience in a high‑growth startup or scale‑up environment.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Data‑Driven Decision Making
• Project Management & Execution Excellence
• Cross‑Functional Collaboration & Influence
• Adaptability & Resilience in a Fast‑Paced Environment
• Technical Proficiency with APIs, SDKs, and Data Analytics Tools

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You’ll have access to:

• Mentorship from senior leaders in product, engineering, and sales.
• Regular training sessions on emerging fraud trends, new product features, and industry best practices.
• Opportunities to lead cross‑functional initiatives, such as product roadmap contributions or customer advocacy programs.
• Clear promotion paths to senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Participation in industry panels, speaking engagements, and thought‑leadership opportunities.

Work Environment & Culture

brighthush thrives on a culture that values:

• Follow Through – We deliver on our promises and hold ourselves accountable.
• Deep Understanding – We invest time to truly comprehend our customers’ challenges.
• Whatever It Takes – We go the extra mile to ensure success.
• Do Something Smart – We prioritize intelligent, data‑driven decisions.

Our digital‑first approach means you can work from anywhere, but we also encourage collaboration in our vibrant offices. We host regular company‑wide events, hackathons, and community outreach programs to foster connection and innovation.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $160,000 – $190,000 per year, commensurate with experience.
• Performance‑based bonus structure aligned with customer success metrics.
• Equity options to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) plan with employer match (or equivalent for non‑U.S. roles).
• Flexible paid time off and generous parental leave policies.
• Home office stipend and remote work equipment allowance.
• Regular company‑wide in‑person events and team‑building retreats.
• Professional development budget for certifications, conferences, and courses.

How to Apply

If you are a seasoned Customer Success professional with a passion for fraud prevention and identity verification, we want to hear from you. Join brighthush and help shape the future of secure, frictionless transactions for millions of users worldwide.