Senior Strategic Customer Success Manager – Fraud & Identity Solutions Leader – Driving Client Success, Revenue Growth, and Innovation at brighthush

Welcome to brighthush – The Future of Digital Trust

At brighthush, we are redefining how financial institutions, fintechs, and credit unions protect and serve their customers. By blending real‑time data streams, advanced analytics, and machine‑learning models, we empower our partners to verify hundreds of millions of identities with speed, accuracy, and confidence that was once unimaginable. Our mission is bold: replace the clunky, ineffective, and costly status quo with technology that is 10× faster, 10× smarter, and 10× more reliable.

Our impact has been recognized by leading media outlets such as TechCrunch, CNBC, Bloomberg, Forbes, and Business Insider. We were honored with the 2026 FICO Industry Vanguard Decision Award and named to the Forbes Fintech 50. With world‑class investors backing us, brighthush has built a reputation for relentless innovation, rapid delivery, and an unwavering customer obsession.

Why brighthush is a Game Changer in the Identity Verification Landscape

In an era where digital trust is paramount, brighthush sits at the intersection of security and user experience. Our solutions enable institutions to:

• Reduce fraud losses by up to 70% through proactive detection.
• Accelerate onboarding times from days to minutes.
• Comply with evolving regulatory frameworks such as KYC, AML, and GDPR.
• Deliver frictionless, personalized experiences that drive customer loyalty.

We achieve this by continuously iterating on our platform, integrating the latest research, and listening closely to the challenges our partners face. If you thrive on solving complex problems, driving measurable outcomes, and building lasting relationships, brighthush is the place to amplify your impact.

Your Role as a Senior Strategic Customer Success Manager

As a senior member of our Customer Success team, you will be the trusted advisor for our most strategic accounts. You will own the entire customer lifecycle—from onboarding to renewal—ensuring that each partnership not only meets but exceeds its business objectives. Your work will directly influence revenue growth, product adoption, and the overall perception of brighthush in the market.

Key Responsibilities

• Strategic Account Leadership – Own and nurture relationships with our most strategic bank, credit union, and fintech customers, ensuring they achieve their business objectives through our fraud and identity solutions.
• Deep Domain Expertise – Develop an in‑depth understanding of the fraud landscape and brighthush’s product portfolio, positioning yourself as a trusted advisor on industry trends and best practices.
• Onboarding Champion – Lead the end‑to‑end onboarding process: conduct dashboard training, set up accounts, recommend initial usage strategies, and ensure a smooth transition to production.
• Ongoing Engagement – Schedule regular check‑ins post‑onboarding to share performance data, announce product updates, explore new features, and manage renewal conversations.
• Consultative Problem Solving – Work closely with clients to understand their fraud challenges and propose tailored solutions—whether they involve brighthush’s products or complementary strategies.
• Goal Setting & Execution – Collaborate with each client to define clear business goals, develop actionable plans, and track progress toward key performance indicators.
• Cross‑Functional Collaboration – Partner with Sales, Data Science, Product, Fraud Intelligence, and Engineering teams to share insights, drive product enhancements, and maintain a customer‑centric culture across brighthush.
• Sales Enablement – Work hand‑in‑hand with Sales during pre‑ and post‑sales activities, providing technical expertise, crafting proposals, and ensuring a seamless handover.
• Travel & Representation – Travel up to 15% of the time to visit clients, attend industry conferences, and represent brighthush at key events.

Essential Qualifications

• 7–9 years of experience as an advisor, consultant, Customer Success Manager, or Account Manager in the fraud and/or identity space.
• Proven track record of managing strategic accounts and driving customer success metrics.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Excellent communication and presentation skills, capable of engaging C‑suite executives and technical stakeholders alike.
• Experience with Salesforce and Salesloft (or similar CRM and engagement platforms) is a plus.
• Self‑motivated, detail‑oriented, and passionate about delivering measurable value to partners.
• Legal authorization to work in the United States and residency within the U.S.

Preferred Qualifications

• Background in financial services, fintech, or credit union environments.
• Experience with real‑time identity verification APIs and fraud detection tools.
• Knowledge of regulatory compliance frameworks such as KYC, AML, and GDPR.
• Previous experience in a high‑growth startup or scale‑up environment.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.

Core Competencies & Skills

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Data‑Driven Decision Making
• Project Management & Execution Excellence
• Cross‑Functional Collaboration & Influence
• Adaptability & Resilience in a Fast‑Paced Environment
• Technical Proficiency with APIs, SDKs, and Data Analytics Tools

Career Growth & Learning Pathways at brighthush

At brighthush, your career trajectory is designed to accelerate. You’ll have access to:

• Mentorship from senior leaders in product, engineering, and sales.
• Regular training sessions on emerging fraud trends, new product features, and industry best practices.
• Opportunities to lead cross‑functional initiatives, such as product roadmap contributions or customer advocacy programs.
• Clear promotion paths to Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Participation in industry panels, speaking engagements, and thought‑leadership opportunities.

Our Culture & Work Environment

brighthush thrives on a culture that values:

• Follow Through – We deliver on our promises and hold ourselves accountable.
• Deep Understanding – We invest time to truly comprehend our customers’ challenges.
• Whatever It Takes – We go the extra mile to ensure success.
• Do Something Smart – We prioritize intelligent, data‑driven decisions.

Our digital‑first approach means you can work from anywhere, but we also encourage collaboration in our vibrant offices. We host regular company‑wide events, hackathons, and community outreach programs to foster connection and innovation.

Compensation & Benefits Overview

We offer a competitive total rewards package that includes:

• Base salary range: $160,000 – $190,000 per year, commensurate with experience.
• Performance‑based bonus structure aligned with customer success metrics.
• Equity options to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) plan with employer match (or equivalent for non‑U.S. roles).
• Flexible paid time off and generous parental leave policies.
• Home office stipend and remote work equipment allowance.
• Regular company‑wide in‑person events and team‑building retreats.
• Professional development budget for certifications, conferences, and courses.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping the future of secure, frictionless transactions for millions of users worldwide. You’ll work alongside some of the brightest minds in fintech, fraud prevention, and data science, and you’ll have the opportunity to influence product direction, shape industry standards, and drive tangible business outcomes for our partners.

How to Apply

If you are a seasoned Customer Success professional with a passion for fraud prevention and identity verification, we want to hear from you. Apply today and help shape the future of secure, frictionless transactions for millions of users worldwide.