Senior Strategic Customer Success Manager – Global Enterprise MarTech & AdTech – Championing AI‑Driven Growth, Customer Retention, and Cross‑Regional Success for High‑Impact Clients Across the United States

About brighthush

brighthush is a pioneering force in the mobile SaaS ecosystem, delivering next‑generation engagement and performance solutions that empower growth‑focused teams to unlock the full value of their digital strategies. With a relentless focus on data‑driven attribution, AI‑enhanced linking, and seamless cross‑channel experiences, we help brands turn every click into measurable impact. Our platform is trusted by leading enterprises worldwide to eliminate friction, drive conversions, and optimize marketing spend at the moments of highest intent.

At brighthush, we believe that our people are the engine of innovation. We invest heavily in health, wealth, and professional growth so that every team member can thrive as we scale. Our culture is built on humility, collaboration, accountability, and a shared commitment to moving the business forward. We’re a purpose‑driven, fast‑growing company led by seasoned leaders who know how to build enduring organizations. If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here.

Role Overview

As a Senior Strategic Customer Success Manager at brighthush, you will be the trusted advisor for our most significant, globally distributed enterprise customers. You will own the full customer lifecycle for a portfolio of high‑value accounts, ensuring adoption, retention, and measurable impact across every region. Your work will directly influence how these organizations invest in their long‑term measurement and linking infrastructure, driving both revenue growth and customer success.

Key Responsibilities

• Own the Customer Lifecycle – Design and execute tailored success programs for each global account, including joint success plans, governance cadences, and value maps that align with the client’s strategic objectives. Continuously iterate on these plans based on evolving business goals and market dynamics.
• Build Multi‑Threaded Relationships – Engage decentralized buying centers and multiple business units, cultivating relationships with VP and C‑level stakeholders across regions. Leverage stakeholder mapping to identify champions and influencers within each organization.
• Lead the Global Virtual Account Team – Act as the “quarterback” coordinating Account Management, Solutions/Professional Services, Support, Product, and Engineering to deliver a unified experience. Facilitate cross‑functional huddles, sprint reviews, and post‑implementation retrospectives.
• Design AI‑Powered Customer Programs – Identify high‑impact use cases, develop repeatable playbooks, and enable customers to adopt AI across their teams and processes. Translate complex AI concepts into actionable insights that drive ROI.
• Drive Adoption & Consumption Growth – Connect brighthush capabilities to each customer’s macro business strategy, quantify impact across business units and regions, and champion value realization. Use data storytelling to illustrate the financial benefits of increased usage.
• Own Expansion & Upsell Motions – Manage retention‑focused accounts while partnering with Account Management to capture new whitespace opportunities. Develop expansion roadmaps that align with the customer’s growth trajectory.
• Execute Strategic Success Planning – Lead QBRs, EBRs, and regional success plans, ensuring clear next steps on support tickets and feature requests. Document outcomes and action items in a shared playbook for future reference.
• Guide High‑Stakes Consolidation & Build‑vs‑Buy Evaluations – Help customers assess internal engineering investment versus partnering with brighthush. Provide objective analysis of cost, time, and risk to support informed decision‑making.
• Navigate Complex Commercial & Governance Realities – Manage custom MSAs, multi‑BU and multi‑region renewals, procurement processes, and build governance frameworks that keep sprawling accounts aligned. Ensure compliance with global data privacy regulations.
• Create Compelling Demonstrations & Executive Presentations – Articulate ROI, reinforce renewal and growth, and build business value documents that resonate with senior leadership. Use data visualizations, case studies, and industry benchmarks to strengthen your narrative.
• Serve as the Vital Link Between Customers and brighthush – Set expectations proactively, surface and close gaps, lead customer communications, and support technical issue resolution alongside specialist teams. Maintain a high level of customer satisfaction and NPS scores.

Essential Qualifications

• Experience – 6+ years in Customer Success or Strategic Account Management, with a proven track record of retaining and growing global flagship accounts (e.g., $1M+ ARR). Demonstrated ability to manage complex, multi‑region portfolios.
• Industry Knowledge – 2+ years in the AdTech/MarTech space, working with large, global, or strategic‑tier clients. Familiarity with mobile measurement, attribution, and digital marketing technology stacks.
• Stakeholder Influence – Comfort engaging and influencing senior stakeholders up to VP and C‑level across multiple regions and business units. Proven success in building trust and credibility with executive audiences.
• AI Champion – Demonstrated experience as an AI advocate, successfully introducing, advocating for, and scaling AI solutions that enhance operational efficiency and customer impact. Ability to translate AI capabilities into business outcomes.
• Business Acumen – Ability to connect product capabilities to customer business objectives, P&L impact, and value‑based use‑case adoption. Strong analytical mindset to quantify ROI.
• Cross‑Functional Leadership – Track record of orchestrating matrixed, cross‑functional teams against complex accounts, navigating decentralized buying centers and intricate org dynamics.
• Technical Fluency – Experience supporting customers on cloud‑based SaaS platforms, with sufficient technical fluency to lead solution conversations and support issue resolution when needed.
• Communication Skills – Excellent client management, written, and verbal communication skills, with a bias for action and a strong sense of ownership and accountability.
• Data Literacy – Comfort pulling and interpreting aggregate‑level data using tools like Looker, Tableau, or Google Analytics to build a compelling value narrative.
• Tools & Mindset – Self‑starter, entrepreneurial mindset, and fluency with CRM and productivity tools (e.g., Salesforce, Asana, JIRA, Notion, Catalyst). Ability to thrive in a fast‑moving, high‑growth environment.

Preferred Qualifications

• Experience managing enterprise accounts with complex, multi‑region, multi‑BU renewal cycles.
• Background in data‑driven attribution, mobile measurement, or digital marketing technology.
• Knowledge of procurement processes and experience negotiating custom MSAs.
• Proficiency in data storytelling and executive‑level presentation skills.
• Prior experience in a high‑growth, fast‑moving SaaS environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Management – Building trust with senior stakeholders across cultures and regions.
• Project Management – Coordinating cross‑functional teams and ensuring timely delivery.
• Data Literacy – Turning data into insights that drive decision‑making.
• Communication – Clear, concise, and persuasive written and verbal communication.
• Problem Solving – Tackling complex challenges with creative, pragmatic solutions.
• Adaptability – Thriving in a fast‑changing, high‑growth environment.
• Customer‑Centric Mindset – Prioritizing the customer journey and continuously seeking ways to add value.
• Analytical Rigor – Using metrics and KPIs to measure success and inform strategy.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. You’ll have access to:

• Structured mentorship programs with senior leaders who guide your career trajectory.
• Regular learning tracks covering AI, data analytics, and advanced MarTech strategies.
• Opportunities to lead cross‑functional initiatives and shape product roadmaps.
• Clear career pathways from Strategic CSM to Director of Customer Success or VP of Customer Experience.
• Global travel and collaboration with clients and teams across continents.
• Access to industry conferences, workshops, and certification programs.
• Internal hackathons and innovation labs where you can experiment with new ideas.

Work Environment & Culture

brighthush is a hybrid, inclusive workplace that values diversity, equity, and belonging. Our culture is defined by:

• Fast‑paced, high‑impact work that rewards initiative and results.
• Transparent communication and open feedback loops.
• Collaborative teams that cross product, engineering, and support.
• Commitment to work‑life balance with flexible schedules and remote options.
• Regular team events, hackathons, and community outreach programs.
• Recognition programs that celebrate both individual and team achievements.
• Continuous improvement mindset that encourages experimentation and learning from failure.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base salary ranging from $143,500 to $190,000, depending on location and experience.
• Performance‑based commission and on‑target earnings that reward your impact.
• Equity eligibility for qualifying positions, allowing you to share in the company’s success.
• Comprehensive health, dental, and vision insurance for you and your family.
• Generous paid time off, parental leave, and flexible work arrangements.
• 401(k) with company match to support your long‑term financial goals.
• Wellness stipend, mental health resources, and employee assistance programs.
• Continuous learning budget and access to industry conferences and training.
• Employee referral bonuses and other incentive programs.

How to Apply

Ready to take the next step in your career and help shape the future of customer success at brighthush? Click the link below to submit your application. We’re excited to learn how your experience and vision align with our mission to empower global enterprises through data‑driven, AI‑enhanced mobile SaaS solutions.

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Closing Statement

At brighthush, we’re not just building a product; we’re creating a community of innovators who transform how brands connect with their audiences. If you’re passionate about driving measurable impact, building strategic partnerships, and leading AI‑powered customer programs, we want you on our team. Join us and help us redefine the future of MarTech and AdTech.