Senior Strategic Customer Success Manager – Global Financial Services & Enterprise Partnerships – Driving Business Outcomes, Regulatory Excellence, and Sustainable Growth at brighthush

About brighthush

In an era where digital transformation is accelerating at breakneck speed, the financial services sector faces an ever‑evolving threat landscape. Cyberattacks are no longer a distant possibility—they’re a daily reality that can cripple operations, erode customer trust, and trigger costly regulatory penalties. brighthush stands at the forefront of this battle, delivering hardened, production‑ready open‑source security solutions that empower the world’s most demanding enterprises to innovate faster, stay compliant, and eliminate risk.

Our portfolio spans Fortune 500 banks, global fintech innovators, and regulated financial institutions, earning us a reputation for excellence, trust, and relentless customer focus. Backed by visionary investors who share our commitment to building the future of secure software, brighthush cultivates a culture rooted in bold experimentation, intentional action, and deep respect for the people who drive our success. Here, curiosity fuels innovation, collaboration breaks down silos, and impact is measured in real business outcomes.

Position Overview

As a Senior Strategic Customer Success Manager – Financial Services, you will be the primary post‑sales partner for a curated portfolio of our most critical financial services customers. Your mandate is to translate brighthush’s technical excellence into measurable business outcomes, fostering deep executive relationships and positioning brighthush as a strategic ally rather than a vendor. You will collaborate closely with Solutions Architects, Technical Support, Product Management, and Sales to ensure that every touchpoint delivers value, drives adoption, and unlocks new growth opportunities.

Key Responsibilities

• Strategic Account Leadership: Own the end‑to‑end customer journey for each account, from onboarding through renewal and expansion. Build trust across all stakeholder levels—practitioners, security teams, CISOs, and executive sponsors—by understanding their business objectives, risk appetite, and regulatory obligations.
• Business‑Focused Onboarding: Lead the creation of success plans, stakeholder alignment sessions, and value‑delivery milestones. Coordinate with Solutions Architects to ensure that technical implementation aligns with business goals, and that the customer’s roadmap is clear and actionable.
• Executive Engagement & Advocacy: Conduct regular executive business reviews, strategic planning workshops, and high‑level escalation calls. Serve as the voice of the customer within brighthush, translating their needs into product enhancements, roadmap priorities, and cross‑functional initiatives.
• Renewal & Expansion Strategy: Partner with Sales to identify upsell and cross‑sell opportunities, mitigate renewal risk, and develop multi‑year account plans that reflect the evolving needs of financial institutions.
• Issue & Escalation Management: Act as the business‑facing lead on escalations, coordinating with Technical Support and Engineering to resolve issues swiftly while maintaining transparency with the customer.
• Thought Leadership & Community Building: Represent brighthush at industry events, webinars, and user groups. Share insights on security best practices, regulatory compliance, and emerging trends in the financial services sector.

Essential Qualifications

• Minimum 5 years of enterprise customer‑facing experience, preferably within financial services, cybersecurity, or adjacent domains.
• Proven track record of acting as a strategic business partner—demonstrated ability to translate complex technical solutions into clear, measurable business value.
• Deep familiarity with financial services regulatory frameworks (SOC 2, FedRAMP, PCI DSS, operational resilience standards) and how they shape security procurement decisions.
• Working knowledge of at least one of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You need not be a technical implementer, but you must speak credibly about business and security outcomes.
• High‑level executive presence, with strong written and verbal communication skills.
• Strong emotional intelligence, prioritization instincts, and the ability to navigate ambiguity and complex stakeholder dynamics.
• Self‑starter mindset with a passion for ownership, autonomy, and continuous improvement.

Preferred Qualifications

• Experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Direct experience selling to or supporting banks, credit unions, or other regulated financial institutions.
• Proficiency in data‑driven account planning, using analytics to forecast revenue, identify churn risk, and uncover expansion opportunities.
• Experience leading cross‑functional initiatives that span product, engineering, and marketing to deliver customer‑centric solutions.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a focus on ROI and business impact
• Exceptional Relationship Management across C‑suite and technical teams
• Analytical Acumen: ability to interpret data, derive insights, and inform strategy
• Project Management: orchestrating complex onboarding and adoption programs
• Communication: clear, concise, and persuasive in both written and verbal formats
• Adaptability: thriving in a fast‑moving, high‑growth environment
• Collaboration: working seamlessly with cross‑functional partners to deliver value

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Strategic Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of secure software for financial institutions.
• Mentor junior Customer Success professionals, fostering a culture of continuous learning.
• Participate in executive‑level strategy sessions, gaining exposure to board‑room dynamics.
• Access a robust learning ecosystem, including certifications in cybersecurity, compliance, and product management.
• Benefit from a clear promotion framework that rewards performance, innovation, and leadership.

Work Environment & Culture at brighthush

Our culture is built on the pillars of curiosity, collaboration, and impact. You’ll find a workplace where:

• Ideas are welcomed and tested—fail fast, learn faster.
• Teams are cross‑functional, breaking down silos to deliver holistic solutions.
• Work is flexible, with a hybrid model that supports both in‑office collaboration and remote autonomy.
• Recognition is timely and meaningful, celebrating both individual and team achievements.
• Employees are empowered to take ownership, drive change, and shape the company’s trajectory.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer health, renewal rates, and expansion revenue.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision coverage for you and your family.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend, conference attendance, and internal training programs.
• Wellness initiatives, including gym memberships, mental health resources, and wellness stipends.
• Team‑building events, hackathons, and community service opportunities.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is redefining how the world secures its software. You’ll:

• Work with cutting‑edge open‑source security solutions that are trusted by the most demanding enterprises.
• Partner with a diverse, talented team that values innovation, integrity, and impact.
• Drive tangible business outcomes for financial institutions, helping them navigate complex regulatory landscapes.
• Shape the future of secure software, influencing product direction and industry best practices.
• Enjoy a culture that rewards curiosity, collaboration, and continuous growth.

How to Apply

If you are a strategic thinker with a passion for customer success, regulatory compliance, and secure software, we invite you to apply. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role through our careers portal. We look forward to exploring how you can help brighthush empower the financial services sector to innovate with confidence.