Senior Strategic Customer Success Manager – Global Financial Services & Enterprise Partnerships – Championing Business Outcomes, Regulatory Excellence, and Sustainable Growth at brighthush

About brighthush

In today’s hyper‑digital economy, the financial services sector is under relentless pressure to innovate while safeguarding customer data, maintaining regulatory compliance, and mitigating cyber risk. At brighthush, we are the trusted partner that turns these challenges into opportunities. Our open‑source security platform is engineered for production‑grade resilience, enabling banks, fintech innovators, and regulated institutions to accelerate product delivery, reduce attack surface, and achieve compliance with confidence.

Our reputation is built on three pillars: technical excellence, relentless customer focus, and a culture that thrives on curiosity, collaboration, and measurable impact. We empower our clients to transform risk into a competitive advantage, and we do so with a team that is as passionate about security as it is about innovation.

Position Overview

As a Senior Strategic Customer Success Manager at brighthush, you will be the linchpin between our technology and the most critical financial services customers. Your mission is to translate our technical capabilities into tangible business outcomes, build enduring executive relationships, and position brighthush as a strategic ally rather than a mere vendor. You will collaborate closely with Solutions Architects, Technical Support, Product Management, and Sales to ensure every customer touchpoint delivers value, drives adoption, and unlocks new growth opportunities.

Key Responsibilities

• Strategic Account Leadership: Own the full customer lifecycle—from onboarding to renewal and expansion—while cultivating trust across all stakeholder levels, including security teams, CISOs, and executive sponsors.
• Business‑Focused Onboarding: Design and execute success plans that align technical implementation with business objectives, ensuring a clear, actionable roadmap for each account.
• Executive Engagement & Advocacy: Conduct regular executive business reviews, strategic planning workshops, and high‑level escalation calls to keep the partnership at the forefront of the client’s agenda.
• Renewal & Expansion Strategy: Partner with Sales to identify upsell and cross‑sell opportunities, mitigate renewal risk, and develop multi‑year account plans that evolve with the client’s needs.
• Issue & Escalation Management: Serve as the business‑facing lead on escalations, coordinating with Technical Support and Engineering to resolve issues swiftly while maintaining transparency.
• Thought Leadership & Community Building: Represent brighthush at industry events, webinars, and user groups, sharing insights on security best practices, regulatory compliance, and emerging trends.

Essential Qualifications

• Minimum 5 years of enterprise customer‑facing experience, preferably within financial services, cybersecurity, or adjacent domains.
• Proven track record of acting as a strategic business partner—translating complex technical solutions into clear, measurable business value.
• Deep familiarity with financial services regulatory frameworks (SOC 2, FedRAMP, PCI DSS, operational resilience standards) and how they shape security procurement decisions.
• Working knowledge of at least one of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security.
• High‑level executive presence with strong written and verbal communication skills.
• Strong emotional intelligence, prioritization instincts, and the ability to navigate ambiguity and complex stakeholder dynamics.
• Self‑starter mindset with a passion for ownership, autonomy, and continuous improvement.

Preferred Qualifications

• Experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Direct experience selling to or supporting banks, credit unions, or other regulated financial institutions.
• Proficiency in data‑driven account planning, using analytics to forecast revenue, identify churn risk, and uncover expansion opportunities.
• Experience leading cross‑functional initiatives that span product, engineering, and marketing to deliver customer‑centric solutions.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a focus on ROI and business impact
• Exceptional Relationship Management across C‑suite and technical teams
• Analytical Acumen: ability to interpret data, derive insights, and inform strategy
• Project Management: orchestrating complex onboarding and adoption programs
• Communication: clear, concise, and persuasive in both written and verbal formats
• Adaptability: thriving in a fast‑moving, high‑growth environment
• Collaboration: working seamlessly with cross‑functional partners to deliver value

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Strategic Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of secure software for financial institutions.
• Mentor junior Customer Success professionals, fostering a culture of continuous learning.
• Participate in executive‑level strategy sessions, gaining exposure to board‑room dynamics.
• Access a robust learning ecosystem, including certifications in cybersecurity, compliance, and product management.
• Benefit from a clear promotion framework that rewards performance, innovation, and leadership.

Work Environment & Culture at brighthush

Our culture is built on the pillars of curiosity, collaboration, and impact. You’ll find a workplace where:

• Ideas are welcomed and tested—fail fast, learn faster.
• Teams are cross‑functional, breaking down silos to deliver holistic solutions.
• Work is flexible, with a hybrid model that supports both in‑office collaboration and remote autonomy.
• Recognition is timely and meaningful, celebrating both individual and team achievements.
• Employees are empowered to take ownership, drive change, and shape the company’s trajectory.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer health, renewal rates, and expansion revenue.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision coverage for you and your family.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend, conference attendance, and internal training programs.
• Wellness initiatives, including gym memberships, mental health resources, and wellness stipends.
• Team‑building events, hackathons, and community service opportunities.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is redefining how the world secures its software. You’ll:

• Work with cutting‑edge open‑source security solutions trusted by the most demanding enterprises.
• Partner with a diverse, talented team that values innovation, integrity, and impact.
• Drive tangible business outcomes for financial institutions, helping them navigate complex regulatory landscapes.
• Shape the future of secure software, influencing product direction and industry best practices.
• Enjoy a culture that rewards curiosity, collaboration, and continuous growth.

How to Apply

If you are a strategic thinker with a passion for customer success, regulatory compliance, and secure software, we invite you to apply. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role through our careers portal. We look forward to exploring how you can help brighthush empower the financial services sector to innovate with confidence.