Senior Customer Success Champion – Remote India – Drive Global Client Satisfaction, Accelerate Growth, and Shape the Future of Customer Experience at brighthush

About brighthush

brighthush is a trailblazing technology partner that is redefining how businesses connect with their customers. By fusing state‑of‑the‑art automation tools with a human‑centric philosophy, we empower organizations worldwide to build world‑class teams and streamline their operations. Our mission is simple yet ambitious: to deliver exceptional value to every client we serve, while nurturing a culture of curiosity, collaboration, and relentless improvement.

In a world where digital touchpoints are becoming the primary channel for customer engagement, brighthush stands out by blending cutting‑edge technology with a deep understanding of human behavior. We help brands create seamless, personalized experiences that turn first‑time buyers into lifelong advocates. Our portfolio spans SaaS platforms, e‑commerce solutions, and enterprise‑grade customer relationship management systems, all designed to scale with the evolving needs of modern businesses.

Why brighthush?

At brighthush, you’ll join a fully remote organization that prizes innovation, diversity, and continuous learning. Whether you’re a seasoned professional or just launching your career in customer service, you’ll find a supportive environment that rewards initiative, encourages growth, and celebrates success. We believe that every conversation matters, and we’re committed to turning each interaction into a memorable experience for our clients.

Our remote‑first culture means you can work from anywhere in India while collaborating with a global team of experts. We provide the tools, training, and autonomy you need to thrive, and we celebrate achievements through virtual recognition programs, hackathons, and wellness initiatives.

Role Overview

We are seeking a Senior Customer Success Champion to become the first line of communication for our global clientele. In this role, you will handle inbound and outbound interactions, resolve inquiries, manage accounts, and drive customer satisfaction—all while working from the comfort of your own home in India. Your ability to blend empathy, professionalism, and efficiency will be essential to maintaining the high standards that brighthush is known for.

As a Customer Success Champion, you will be the voice of the customer within brighthush, translating client needs into actionable insights for product, marketing, and engineering teams. You will play a pivotal role in ensuring that our clients not only achieve their desired outcomes but also discover new ways to leverage our solutions for greater impact.

Key Responsibilities

• Handle inbound and outbound calls, emails, and instant messages with a friendly, solution‑oriented tone.
• Resolve customer concerns promptly, escalating complex issues to the appropriate teams when necessary.
• Build and maintain sustainable relationships with clients, fostering trust through transparent and proactive communication.
• Document all customer interactions accurately in our CRM platform, ensuring data integrity and compliance with company policies.
• Follow established communication procedures, guidelines, and policies to maintain consistency across all touchpoints.
• Engage customers beyond the call of duty—identify upsell opportunities, gather feedback, and share insights with product and marketing teams.
• Perform ad‑hoc tasks such as data entry, reporting, and process improvement initiatives as directed by management.
• Adapt to a flexible schedule, including graveyard shifts, to support our global client base.

Essential Qualifications

• Minimum 1 year of proven experience as a Customer Service Representative in a B2C or B2B environment.
• Excellent written and verbal communication skills in English (B2 level or higher).
• Proficiency in phone, email, and instant messaging communication.
• Strong organizational and time‑management abilities, capable of juggling multiple priorities.
• Tech‑savvy with familiarity in desktop sharing, cloud services, CRM platforms, and VoIP solutions.
• Experience with office productivity suite and spreadsheets.
• Knowledge of online calendars and scheduling tools.
• Proactive, confident, and detail‑oriented with a strong sense of ownership.
• Availability to work during graveyard shifts and flexible hours to accommodate US time zones.

Preferred Qualifications

• Experience working with SaaS products or in a tech‑focused customer support role.
• Knowledge of customer success metrics and the ability to analyze and report on them.
• Multilingual capabilities, especially in Hindi or other regional languages.
• Prior experience with remote work tools such as video conferencing and collaboration platforms.

Technical Requirements

• USB headset with noise‑cancellation feature.
• Working webcam.
• Primary and backup computer: minimum 1.8 GHz processor, 4 GB RAM.
• Primary internet connection: minimum 25 Mbps wired speed.
• Backup internet connection: minimum 10 Mbps.

Skills & Competencies

• Customer‑centric mindset with a passion for solving problems.
• Excellent interpersonal skills and the ability to build rapport quickly.
• Strong analytical thinking and the ability to interpret data to improve service quality.
• Adaptability to changing processes, tools, and customer expectations.
• Team player who thrives in a collaborative, fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Success Champion, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, communication skills, and industry best practices.
• Mentorship from senior customer success leaders who will guide your professional development.
• Clear career pathways into roles such as Customer Success Manager, Account Manager, or Product Support Lead.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to participate in cross‑functional projects, expanding your skill set beyond customer support.

Work Environment & Company Culture

Our culture is defined by:

• Inclusive and diverse teams that celebrate different perspectives.
• Transparent communication and an open‑door policy, even in a remote setting.
• A focus on work‑life balance, with flexible hours and a 100% work‑from‑home model.
• Regular virtual team‑building events, hackathons, and wellness initiatives.
• A supportive leadership team that values employee well‑being and professional growth.

Compensation & Benefits

While the exact salary will be determined based on your experience and skill set, you can expect:

• Competitive base pay aligned with industry standards for remote customer service roles in India.
• Performance‑based incentives tied to customer satisfaction metrics and team goals.
• Paid training and certification programs to enhance your skill set.
• Health and wellness benefits, including access to virtual fitness classes and mental health resources.
• Paid time off, public holidays, and overtime compensation for additional hours.
• Referral bonuses—earn up to INR 2,000 for each successful referral.
• Opportunities for professional development, such as conference sponsorships and skill‑building courses.

Schedule & Location

• Remote position based in India. • Work hours aligned with US time zones (20–40 hours per week). • Flexibility to cover graveyard shifts as needed.

How to Apply

Ready to elevate your customer service career with brighthush? Submit your application through our careers portal. We’ll review your profile and, if you meet our criteria, invite you to complete an assessment and schedule an interview.

Join a Team That Makes a Difference

At brighthush, you’ll be part of a mission‑driven organization that values innovation, empathy, and continuous improvement. If you’re passionate about delivering outstanding customer experiences and thrive in a dynamic, remote environment, we want to hear from you.

Apply today and help us redefine the future of customer success—one conversation at a time.