Senior Strategic Customer Success Manager – Global MarTech & AdTech Enterprise Partnerships, AI‑Powered Growth & ROI Champion at brighthush

About brighthush – Shaping the Future of Customer Growth

At brighthush, we’re not just building a product; we’re redefining how brands understand, measure, and accelerate every touchpoint in the customer journey. Our AI‑enhanced linking and attribution platform dissolves data silos, eliminates wasted spend, and turns every digital interaction into a quantifiable, high‑impact experience. From nimble startups to Fortune 500 enterprises, our customers rely on us to unlock data‑driven growth, deliver tangible ROI, and stay ahead in an ever‑evolving marketing landscape.

We are a community of outcome‑driven professionals who thrive on complexity, ownership, and collaboration. Humility, accountability, and a relentless focus on delivering real business value are the pillars of our culture. If you’re passionate about shaping the future of customer growth, love rapid learning, and want to make a tangible impact, brighthush is the place for you.

Role Overview

As a Senior Strategic Customer Success Manager on our Customer Experience team, you will be the trusted advisor for our most significant, globally distributed customers—large, complex organizations with multi‑region ecosystems. You’ll own the entire customer lifecycle, from onboarding to expansion, ensuring that each account achieves measurable success and long‑term partnership with brighthush. Your influence will shape the strategic direction of our platform, drive adoption of AI capabilities, and secure the next wave of revenue growth.

Key Responsibilities

• Account Ownership & Strategic Vision: Lead a hyper‑focused portfolio of global, strategic accounts, treating each as a tailored program with its own success plan, governance cadence, and value map. Own the end‑to‑end customer journey and ensure alignment with business objectives.
• Trusted Advisor & Thought Leader: Embed yourself across decentralized buying centers and multiple business units, building multi‑threaded relationships up to VP and C‑level stakeholders. Serve as the voice of the customer within brighthush and translate market insights into product enhancements.
• Global Virtual Team Lead: Act as the “quarterback” for a cross‑functional account team—Account Management, Solutions/Professional Services, Support, Product, and Engineering—ensuring a unified strategy across all regions and time zones.
• AI‑Powered Program Design: Identify high‑impact AI use cases, develop repeatable playbooks, and enable customers to adopt AI across their teams and processes. Champion AI adoption and demonstrate tangible ROI.
• Adoption & Consumption Growth: Connect brighthush capabilities to each customer’s macro business strategy, quantifying impact across business units and regions. Drive usage metrics, feature adoption, and data‑driven decision making.
• Expansion & Upsell: Own retention‑focused (Defend/Maintain) and growth (Grow) motions, partnering with Account Management to drive net‑new revenue. Identify expansion opportunities, negotiate renewals, and secure multi‑year commitments.
• Strategic Success Planning: Lead Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and regional success plans, securing clear next steps on support tickets, feature requests, and roadmap alignment.
• Build‑vs‑Buy & Consolidation: Guide high‑stakes conversations that reshape how customers evaluate internal engineering versus partnering with brighthush. Provide strategic counsel on integration, consolidation, and long‑term partnership models.
• Governance & Commercial Management: Navigate custom Master Service Agreements (MSAs), multi‑BU/region renewals, procurement processes, and build governance frameworks that keep sprawling accounts aligned and compliant.
• Executive Presentations & ROI Articulation: Build compelling demos, executive decks, and business value documents that reinforce renewal and growth. Translate data into stories that resonate with senior leadership.
• Customer Communications & Issue Resolution: Serve as the vital link between customers and brighthush, proactively setting expectations, surfacing gaps, and leading technical issue resolution with specialist teams.

Essential Qualifications

• Experience: 6+ years in Customer Success or strategic Account Management, with a proven track record of retaining and growing global flagship accounts (e.g., $1M+ ARR). Demonstrated success in complex, multi‑region environments.
• Industry Knowledge: 2+ years in the MarTech/AdTech space, preferably with large, global, or strategic‑tier clients. Deep understanding of attribution, performance measurement, and digital marketing ecosystems.
• Stakeholder Influence: Comfort engaging and influencing senior stakeholders (VP, C‑level) across multiple regions and business units. Ability to navigate decentralized buying centers and intricate org dynamics.
• AI Champion: Demonstrated success as an AI advocate—introducing, advocating for, and scaling AI solutions that enhance operational efficiency and customer impact.
• Business Acumen: Ability to connect product capabilities to customer objectives, P&L impact, and value‑based adoption. Strong analytical mindset to translate data into actionable insights.
• Cross‑Functional Leadership: Experience orchestrating matrixed, cross‑functional teams against complex accounts, ensuring alignment and timely delivery of outcomes.
• Technical Fluency: Comfortable with cloud‑based SaaS platforms, capable of leading solution conversations and supporting issue resolution when needed.
• Communication Skills: Excellent client management, written, and verbal communication skills, with a bias for action and a strong sense of ownership.
• Data Literacy: Proficiency in pulling and interpreting aggregate‑level data using tools like Looker, Tableau, or Google Analytics to build compelling value narratives.
• Tools & Systems: Self‑starter, entrepreneurial mindset, and fluency with CRM and productivity tools (Salesforce, Asana, JIRA, Notion, Catalyst).

Preferred Qualifications

• Experience managing enterprise accounts with multi‑region, multi‑BU structures.
• Background in data‑driven marketing, attribution, or performance measurement.
• Knowledge of the latest AI and machine‑learning trends in MarTech/AdTech.
• Previous experience in a high‑growth, fast‑paced startup environment.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture, anticipate future needs, and craft long‑term success plans.
• Relationship Building: Talent for building trust with senior leaders and fostering collaborative partnerships.
• Data‑Driven Decision Making: Proficiency in turning complex data sets into clear, actionable insights.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results.
• Problem Solving: Quick to diagnose issues, propose solutions, and drive resolution across technical and business domains.
• Adaptability: Comfortable working in a fast‑moving, evolving environment with shifting priorities.
• Influence & Negotiation: Ability to persuade stakeholders, negotiate agreements, and secure buy‑in.

Career Growth Opportunities & Learning Benefits

• Accelerated Career Path: Move from Customer Success to Strategic Partnerships, Product Management, or Leadership roles within brighthush.
• Continuous Learning: Access to internal training, industry conferences, and a generous budget for external courses and certifications.
• Mentorship Program: Pairing with senior leaders who guide your professional development and help you navigate career milestones.
• Impact & Visibility: Your work directly shapes the future of customer growth for global brands, giving you high visibility across the organization.
• Innovation Lab: Opportunity to experiment with emerging technologies, contribute to product roadmaps, and influence the next wave of AI capabilities.

Work Environment & Culture at brighthush

• Remote‑First Flexibility: Work from anywhere in the U.S. with flexible hours that support work‑life balance.
• Collaborative Teams: Cross‑functional teams that value smart, humble, and accountable teammates.
• Outcome‑Driven Culture: Fast‑moving environment that rewards initiative, results, and continuous improvement.
• Inclusive & Diverse: Celebrating diverse perspectives, fostering an environment of open dialogue, and championing equity.
• Health & Wellness: Comprehensive health, dental, and vision insurance, wellness stipend, mental health resources, and paid time off.
• Professional Development: Dedicated budget for courses, certifications, and conferences to keep skills sharp.
• Equity & Recognition: Equity opportunities for qualifying positions and regular recognition of high performers.

Compensation & Benefits

While the exact compensation will depend on experience and location, brighthush offers a competitive base salary plus performance‑based commission. We also provide a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) with company match.
• Wellness stipend and mental health resources.
• Professional development budget.
• Equity opportunities for qualifying positions.

Ready to Make an Impact?

If you’re a seasoned Customer Success professional who thrives on complexity, loves working with senior stakeholders, and is passionate about AI‑driven growth, we want to hear from you. Join brighthush and help shape the future of customer growth for the world’s most influential brands.

Apply today and become part of a team that values smart, humble, and collaborative teammates who drive real results.