Senior Strategic Customer Success Manager – Mid‑Market E‑Commerce & Retail Media Optimization Specialist – Driving Data‑Powered Growth, Client Success, and Innovation at brighthush

About brighthush

brighthush is the catalyst behind the next wave of retail media innovation. With a patented AI engine that parses millions of data points across marketplaces, search, social, and display, we empower more than 5,300 brands and sellers worldwide to transform their digital advertising spend into measurable, sustainable growth. From fast‑moving consumer goods to niche specialty brands, our platform delivers granular, actionable insights that enable smarter budgeting, higher ROAS, and a competitive edge in an ever‑evolving e‑commerce landscape.

Why brighthush?

At brighthush, breakthrough ideas emerge when diverse perspectives collide. Our team is a vibrant mosaic of data scientists, marketers, product leaders, and client success experts who collaborate across disciplines to solve complex business challenges. We foster a culture of curiosity, continuous learning, and ownership, where every voice is heard and every contribution matters.

We are a fast‑moving, high‑impact organization that thrives on experimentation and rapid iteration. Whether you’re a seasoned strategist or a rising star, you’ll find ample opportunity to shape the future of retail media, influence product direction, and drive measurable results for our clients.

Position Overview

We’re looking for a Senior Strategic Customer Success Manager to join our Customer Strategy team on a contract (PJ) basis in Brazil. In this role, you will own a portfolio of mid‑market accounts, acting as the primary point of contact for our clients while driving data‑driven optimization and strategic growth. You’ll collaborate closely with cross‑functional teams—product, implementation, analytics, and sales—to deliver actionable insights, elevate campaign performance, and expand our partnership footprint.

Key Responsibilities

• Account Ownership – Manage a portfolio of 15+ mid‑market accounts, continuously monitoring KPIs, diagnosing underperformance, and crafting data‑backed optimization recommendations that drive incremental revenue.
• Client Engagement – Lead regular (weekly or bi‑weekly) meetings, set clear expectations, and maintain a proactive communication cadence that builds trust and drives client success.
• Performance Analysis – Dive deep into campaign metrics across Google, Bing, Facebook, Amazon, and other channels; surface insights and present findings in compelling, story‑driven narratives that resonate with stakeholders.
• Strategic Partnerships – Serve as a subject‑matter expert in digital marketing, e‑commerce, and retail; advise clients on best practices, emerging trends, and technology adoption to keep them ahead of the curve.
• Opportunity Identification – Use data to uncover new opportunities for channel expansion, budget increases, testing, and case‑study development; collaborate with product and technology teams to translate insights into feature enhancements.
• Onboarding & Implementation – Partner with the implementation team to design onboarding workflows, set up new clients, and align departmental strategy with business objectives.
• Reporting & Reviews – Prepare comprehensive client reports and quarterly business reviews that highlight value, ROI, and future growth paths, ensuring transparency and alignment.
• Cross‑Functional Collaboration – Work hand‑in‑hand with product, data science, and sales to influence roadmap decisions, prioritize feature requests, and champion client needs within the organization.
• Thought Leadership – Contribute to internal knowledge bases, create case studies, and present at industry events to position brighthush as a thought leader in retail media.

Essential Qualifications

• 3+ years of client‑facing experience with small to medium‑sized businesses, ideally in e‑commerce or retail.
• Proven track record of using data to drive strategic decisions; strong analytical mindset with the ability to translate numbers into actionable insights.
• Advanced proficiency in Microsoft Excel (formulas, VLOOKUP, pivot tables, dashboards) and analytics platforms such as Google Analytics, Power BI, or Tableau.
• Exceptional presentation skills—able to captivate audiences and tell a data‑driven story that inspires action.
• Problem‑solving mindset with a positive, can‑do attitude; thrives in ambiguous, fast‑paced environments.
• Professional communication skills, including the ability to navigate tough conversations and secure positive outcomes.
• Fluent in English (both spoken and written); Portuguese is a plus for local client interactions.

Preferred Qualifications

• Background in e‑commerce or retail industry, with a deep understanding of marketplace dynamics.
• Hands‑on experience with digital marketing platforms: Google Ads, Bing Ads, Facebook Business Manager, Amazon Advertising, and programmatic DSPs.
• Google Ads or Google Analytics certification.
• Amazon advertising certification.
• Experience in a fast‑paced startup environment, demonstrating adaptability and resilience.
• Experience in the advertising/ad‑tech industry, with a network of industry contacts.

Skills & Competencies

• Data Analysis & Visualization – ability to build dashboards, interpret trends, and present findings clearly.
• Strategic Thinking & Planning – craft long‑term growth plans that align with client objectives.
• Client Relationship Management – build trust, manage expectations, and drive satisfaction.
• Cross‑Functional Collaboration – work seamlessly with product, data science, sales, and implementation teams.
• Project Management & Prioritization – juggle multiple accounts and initiatives while meeting deadlines.
• Storytelling & Presentation – translate complex data into compelling narratives.
• Adaptability & Resilience – thrive in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. You’ll have access to:

• Internal training programs on advanced analytics, AI, and retail media trends.
• Mentorship from senior leaders across product, data science, and sales.
• Opportunities to influence product roadmap and feature development.
• Clear pathways to transition into senior strategy, product, or leadership roles.
• Participation in industry conferences, webinars, and thought‑leadership initiatives.
• Regular hackathons and innovation sprints to experiment with new ideas.

Work Environment & Culture

brighthush is a hybrid, remote‑friendly organization that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Inclusive decision‑making and open communication across all levels.
• Continuous feedback loops and performance recognition.
• Collaborative problem‑solving across diverse teams.
• Celebration of successes—both big and small—through virtual town halls and peer shout‑outs.
• Commitment to diversity, equity, and inclusion, ensuring every team member feels valued.

Compensation & Benefits

While the role is contract‑based (PJ), we offer a competitive remuneration package that reflects your expertise and the value you bring to our clients. In addition to a performance‑aligned base, you’ll enjoy:

• Flexible working hours and remote work options.
• Access to a comprehensive learning and development budget.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Annual performance bonuses tied to client outcomes and company growth.
• Opportunity to work with cutting‑edge technology and industry leaders.
• Paid time off, sick leave, and holiday benefits aligned with local regulations.

Ready to Make an Impact?

If you’re a data‑driven strategist who thrives on client success, loves turning insights into action, and wants to shape the future of retail media, brighthush invites you to join our Customer Strategy team. Bring your expertise, curiosity, and passion for e‑commerce, and help us empower brands to achieve unprecedented growth.

Apply today and become a key player in a company that is redefining how retailers connect with consumers worldwide.