Senior Strategic Customer Success Manager – Spearheading Automotive Cloud Innovation, Forging B2B Partnerships, and Accelerating Digital Transformation at brighthush

About brighthush

brighthush is more than a technology vendor; we are the catalyst that propels the automotive industry into the next era of digital commerce. By marrying cloud‑native architecture with deep sector expertise, we deliver a unified platform that powers inventory management, digital retailing, predictive analytics, and real‑time data integration for dealerships, OEMs, and aftermarket partners across North America. Our mission is simple yet ambitious: transform raw data into actionable intelligence that streamlines operations, elevates customer experiences, and unlocks new revenue streams. At brighthush, we believe the future of automotive commerce is illuminated by relentless innovation, unwavering reliability, and a service culture that puts partners first.

Why brighthush Leads the Automotive Cloud Revolution

The automotive landscape is shifting from traditional showrooms to omnichannel ecosystems. In this environment, cloud solutions are the linchpin of success. brighthush’s architecture delivers real‑time inventory visibility, predictive demand forecasting, and seamless integration with dealership and OEM workflows. Our customers experience faster time‑to‑market, higher customer satisfaction scores, and measurable ROI. As a Senior Strategic Customer Success Manager, you will be the bridge that translates this technology into tangible business outcomes for our most strategic partners.

Role Overview

As a high‑impact leader, you will serve as the trusted advisor to our most valuable automotive partners. Your mission is to maximize the value they derive from brighthush’s cloud solutions, drive adoption, and unlock new revenue opportunities. You will collaborate closely with product, engineering, sales, and marketing teams to translate customer insights into product enhancements and go‑to‑market strategies. Your work will directly influence the growth trajectory of both our customers and brighthush.

What You’ll Do

In this role, you will be the linchpin between our technology and the businesses that rely on it. Your day‑to‑day responsibilities will encompass strategic account management, data‑driven decision making, and cross‑functional collaboration. You will own the end‑to‑end customer journey, ensuring that every touchpoint delivers measurable value and drives long‑term loyalty.

Key Responsibilities

• Client Relationship Stewardship: Build and nurture long‑term relationships with key decision makers across dealership networks, OEMs, and aftermarket partners. Become the go‑to expert on how brighthush can solve their most pressing challenges.
• Product Adoption & Optimization: Lead workshops, training sessions, and best‑practice sharing to drive adoption of our inventory management, digital retailing, and data analytics applications. Translate technical features into tangible business outcomes.
• Revenue Growth & Upsell Opportunities: Identify and pursue upsell, cross‑sell, and renewal opportunities that align with client goals and our product roadmap. Turn satisfied customers into long‑term revenue partners.
• Data‑Driven Insights: Leverage brighthush’s analytics platform and internal data to monitor usage, forecast churn, and recommend proactive actions that keep clients engaged and successful.
• Strategic Account Planning: Develop and execute account plans that outline milestones, success metrics, and joint business objectives. Ensure alignment between client expectations and brighthush’s capabilities.
• Cross‑Functional Collaboration: Relay customer feedback to product and engineering teams, ensuring that new features address real‑world pain points and keep brighthush at the forefront of automotive innovation.
• Travel & On‑Site Engagement: Travel up to 50% of the time to client sites, industry events, and partner conferences to strengthen relationships, gather market intelligence, and showcase brighthush’s value proposition.
• Thought Leadership: Represent brighthush at industry panels, webinars, and white‑paper initiatives, positioning the company as a thought leader in automotive cloud solutions.
• Customer Advocacy: Champion customer success stories internally and externally, creating case studies that demonstrate ROI and best practices.
• Continuous Process Improvement: Identify gaps in the customer journey and propose process enhancements that improve efficiency, satisfaction, and scalability.

Key Success Metrics

Your performance will be measured against a blend of quantitative and qualitative indicators, including:

• Customer satisfaction scores (CSAT) and Net Promoter Score (NPS) improvements.
• Adoption rates of new platform features and modules.
• Revenue growth from upsell, cross‑sell, and renewal activities.
• Retention rates and churn reduction.
• Number of strategic initiatives launched in partnership with product and engineering.
• Time‑to‑value for new customers and expansion opportunities.
• Quality and frequency of customer feedback loops.

Essential Qualifications

• Minimum of 4 years in client services, marketing, or B2B sales/account management within the automotive or related technology sectors.
• Proven track record of managing complex, enterprise‑level accounts and driving measurable adoption and revenue growth.
• Strong knowledge of automotive dealership operations, inventory workflows, and digital retailing trends.
• Hands‑on experience with brighthush’s platform or comparable customer success tools.
• Excellent communication skills in English, both written and verbal, with the ability to translate technical concepts into business value.
• High school diploma or equivalent; bachelor’s degree in Business, Marketing, or a related field is a plus.
• Legally authorized to work in the United States without sponsorship.
• Willingness and ability to travel up to 50% of the time across the Midwest and beyond.

Preferred Qualifications

• Experience with automotive cloud platforms such as brighthush or similar ecosystems.
• Background in data analytics or business intelligence, with proficiency in SQL or data visualization tools.
• Certified brighthush Administrator or related credential.
• Demonstrated success in leading cross‑functional teams and managing multi‑year account plans.
• Fluency in a second language commonly used in automotive markets (e.g., Spanish, German).

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with product capabilities.
• Customer‑Centric Mindset: Passion for solving client challenges and delivering tangible ROI.
• Analytical Rigor: Comfortable interpreting data, spotting trends, and making data‑driven recommendations.
• Project Management: Skilled at coordinating cross‑functional initiatives, setting timelines, and ensuring deliverables.
• Influence & Negotiation: Persuasive communicator who can navigate complex stakeholder landscapes.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
• Collaboration: Works seamlessly with engineering, product, sales, and marketing to deliver integrated solutions.
• Technical Fluency: Comfortable discussing cloud architecture, APIs, and data pipelines with technical teams.

Career Growth & Learning Opportunities

At brighthush, your career path is as expansive as our product portfolio. We offer:

• Structured mentorship programs pairing you with senior leaders in Customer Success, Product, and Sales.
• Access to industry conferences, webinars, and internal knowledge hubs that keep you at the cutting edge of automotive technology.
• Regular performance reviews with clear, measurable goals and advancement criteria.
• Opportunities to transition into Product Management, Sales Engineering, or Strategic Partnerships based on your interests and strengths.
• Tuition reimbursement for courses related to automotive technology, data science, or leadership development.
• Cross‑departmental shadowing programs to broaden your skill set and internal network.
• Annual leadership development retreats focused on strategic thinking and innovation.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States, with a strong emphasis on collaboration through digital tools and regular virtual town halls. When you’re not in front of a screen, you’ll find:

• Quarterly in‑person retreats in Des Moines, IA, and other Midwest hubs.
• Monthly “Innovation Fridays” where teams pitch new ideas and prototypes.
• A culture that celebrates transparency, accountability, and continuous learning.
• Inclusive hiring practices that value diverse perspectives and experiences.
• Employee resource groups focused on mentorship, wellness, and community outreach.
• Flexible work hours to support work‑life balance and personal commitments.

Compensation & Benefits

We offer a competitive total rewards package designed to support your professional and personal well‑being:

• Base Salary: USD 70,000 – 75,000 per year, commensurate with experience.
• Performance Bonus: Eligible for quarterly bonuses tied to client success metrics and company performance.
• 401(k) Matching: 4% company match on employee contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans with a generous employee contribution.
• Paid Time Off: Unlimited vacation policy, sick days, and paid holidays.
• Professional Development: Tuition reimbursement up to $5,000 per year and access to internal training platforms.
• Wellness Programs: Gym membership discounts, mental health resources, and wellness stipends.
• Employee Recognition: Quarterly awards for outstanding contributions and client impact.
• Technology Stipend: Annual allowance for home office equipment and high‑speed internet.
• Equity Opportunities: Eligibility for future equity grants based on performance and tenure.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how the automotive industry operates in the digital age. You’ll work alongside engineers, product managers, and sales leaders who are passionate about building the next generation of cloud solutions. Your voice will shape product roadmaps, influence industry standards, and directly impact the success of thousands of dealerships and OEMs. If you thrive on solving complex problems, enjoy collaborating across disciplines, and want to see the tangible results of your work, brighthush is the place for you.

How to Apply

Ready to elevate automotive customer success to new heights? Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s Customer Success team. We’re excited to learn how your experience, vision, and passion align with our mission to transform the automotive industry.

Apply for this job