Senior Strategic Director of Customer Onboarding & Implementation Leadership – Telehealth Maternal‑Fetal Medicine Programs, Driving Transformative Care Delivery, Innovation, and Patient Outcomes at brighthush

About brighthush – Pioneering Telehealth for Maternal‑Fetal Excellence

brighthush is redefining the landscape of maternal‑fetal care by marrying cutting‑edge telehealth technology with world‑class Maternal‑Fetal Medicine (MFM) expertise. Our mission is simple yet profound: deliver high‑quality prenatal care directly into the homes of expectant mothers, eliminating geographic, socioeconomic, and logistical barriers that have historically limited access to life‑saving care. By partnering with hospitals, health systems, and physician practices nationwide, we create seamless, high‑impact virtual care pathways that improve outcomes for mothers and newborns alike.

Our culture is built on purpose, collaboration, and relentless innovation. Every team member is empowered to make a tangible difference, fostering an environment where ideas flourish, diversity is celebrated, and accountability is the norm. If you are passionate about transforming healthcare and want to lead change that touches lives, brighthush is the place for you.

Why This Role Is a Game‑Changer

The Strategic Director of Customer Onboarding & Implementation Leadership is the linchpin that turns a signed contract into a fully operational, high‑impact telehealth program. Your strategic vision, stakeholder‑centric approach, and execution excellence will set the stage for sustainable virtual specialty care delivery. You will work closely with clinical leaders, operations teams, IT specialists, and revenue cycle managers to ensure every new client launches on time, on budget, and with measurable value.

Role Overview

In this senior leadership position, you will own the entire customer onboarding lifecycle for brighthush’s telehealth MFM programs. You will translate business objectives into actionable implementation plans, build executive‑level relationships, and lead cross‑functional teams to deliver seamless, compliant, and high‑quality care solutions. Your work will directly influence patient outcomes, provider satisfaction, and the long‑term success of our partners.

Key Responsibilities

• Lead End‑to‑End Onboarding: Own the entire onboarding journey from contract handoff to go‑live, ensuring seamless transition and alignment across all functional areas.
• Build Executive‑Level Relationships: Establish trust with hospital CEOs, medical directors, and key clinical champions to secure buy‑in and champion program adoption.
• Develop Implementation Roadmaps: Create detailed project plans, timelines, milestone trackers, risk mitigation strategies, and readiness checklists tailored to each client’s unique environment.
• Coordinate Technology Deployment: Partner with IT and vendor teams to configure telehealth platforms, integrate clinical workflows, and set up secure data exchange pathways.
• Facilitate Credentialing & Privileging: Oversee provider credentialing, privileging, and scheduling to ensure compliance and operational readiness.
• Translate Clinical Workflows: Map current‑state maternal care processes and design future‑state virtual MFM service models that enhance patient experience and clinical outcomes.
• Conduct Implementation Meetings: Lead recurring status meetings, provide executive‑level updates, and maintain transparent communication with all stakeholders.
• Track & Analyze Metrics: Monitor onboarding KPIs, performance dashboards, and customer satisfaction scores to identify improvement opportunities.
• Ensure Smooth Transition to Success: Hand off post‑go‑live support to the Client Success team, ensuring continuity of care and long‑term partnership.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field (Master’s preferred).
• Minimum of 3 years of experience managing complex customer onboarding or healthcare implementation projects.
• Proven project leadership with a track record of delivering on time, within scope, and with high stakeholder satisfaction.
• Exceptional strategic thinking, negotiation, and risk‑management skills.
• Excellent written, verbal, and presentation communication abilities, capable of engaging audiences ranging from frontline clinicians to C‑suite executives.
• Ability to thrive in a fast‑paced, cross‑functional environment while operating effectively as an independent contributor.

Preferred Experience & Competencies

• Background in Maternal‑Fetal Medicine, obstetrics, neonatal, or broader maternal health services.
• Experience in physician practice management or obstetrical service delivery.
• Strong understanding of medical terminology and applicable state and federal healthcare regulations.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools.
• Comfort with data analytics and performance measurement frameworks.
• Demonstrated ability to influence without authority and build consensus across diverse stakeholder groups.

Skills & Competencies for Success

• Strategic Leadership: Ability to set a clear vision, align teams, and drive execution in a complex, regulated environment.
• Stakeholder Management: Proven skill in building trust with executives, clinicians, and operational leaders.
• Project Management: Mastery of project planning, risk assessment, and resource allocation.
• Communication: Exceptional written and verbal communication, with the capacity to translate technical details into business‑friendly language.
• Analytical Thinking: Strong data‑driven decision making and performance monitoring.
• Adaptability: Comfortable navigating ambiguity and adjusting plans in a fast‑moving industry.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to match your ambition. As Strategic Director of Customer Onboarding, you will:

• Lead high‑impact projects that shape the future of maternal care and telehealth.
• Progress toward senior leadership roles such as Vice President of Implementation or Chief Operating Officer.
• Access industry‑leading training, certifications, and conferences to deepen your expertise in telehealth, MFM, and healthcare operations.
• Participate in cross‑functional leadership rotations, gaining exposure to finance, marketing, and product development.
• Receive mentorship from seasoned executives who have built successful healthcare technology companies.

Work Environment & Company Culture

brighthush thrives on a culture of purpose, integrity, and relentless pursuit of excellence. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Our teams collaborate across functions, share knowledge freely, and hold each other accountable to the highest standards of patient care and operational efficiency. Remote flexibility is paired with a supportive team structure that ensures you feel connected, valued, and empowered to make an impact.

Compensation & Benefits

In addition to a competitive base salary and performance‑based bonus, brighthush offers a comprehensive benefits package designed to support you and your family:

• Medical, dental, and vision insurance (individual and family plans)
• Health Savings Account (HSA) with employer contribution or Flexible Spending Account (FSA) options
• Employer‑paid basic life and accidental death & dismemberment (AD&D) insurance
• Short‑term and long‑term disability coverage, with optional short‑term disability buy‑up plan
• Paid parental leave (both maternity and paternity)
• 401(k) retirement plan with company match
• Paid time off (vacation, sick leave, holidays) and paid holidays
• Legal and identity theft protection services
• Mental health resources, including counseling and employee assistance programs
• Professional development stipend and tuition reimbursement for relevant courses

Application Process

Ready to lead transformative change in maternal‑fetal care? Submit your application through our careers portal. We’ll review your experience, schedule a brief introductory call, and then invite you to a deeper conversation with our leadership team. We value transparency and will keep you informed at every step.

Join brighthush and Make a Difference

If you are a strategic leader with a passion for healthcare innovation, a knack for building relationships, and a drive to deliver measurable impact, we invite you to join brighthush. As Strategic Director of Customer Onboarding, you will play a pivotal role in expanding access to life‑saving MFM care and shaping the future of telehealth. Apply today and help us bring brighter, healthier futures to mothers and newborns across the country.