Seasoned Spanish Customer Success Lead – Driving Invoicing Automation, Market Expansion, and Customer Experience Excellence for brighthush (Fully Remote)

Welcome to brighthush – The Future of Invoicing Made Simple

brighthush is a trailblazing fintech that is redefining how businesses capture, process, and leverage financial data. By automatically harvesting invoices from more than 10,000 online portals, email inboxes, and other data sources, we deliver clean, structured information straight into accounting systems. Our mission is simple yet powerful: eliminate manual data entry, reduce errors, and free up professionals to focus on strategic decision‑making. With a global footprint and a culture that thrives on innovation, collaboration, and customer obsession, brighthush is now expanding into the Spanish market, and we need a visionary leader to guide that journey.

Why This Role Matters

As the first voice of brighthush in Spain, you will shape the customer experience from the ground up. Your work will influence product strategy, market positioning, and revenue growth. You will be the bridge between our technology, our customers, and the local market, ensuring that every Spanish business can harness the full power of our invoicing automation platform. This role is not just about support; it’s about building a sustainable ecosystem that drives adoption, satisfaction, and long‑term loyalty.

Role Overview

Founding Customer Success Lead – Spanish Market Expansion (Remote)

In this pivotal role, you will own the end‑to‑end customer journey: from the first touchpoint during onboarding to the renewal cycle. You will design processes, gather market intelligence, create content, and collaborate with product, marketing, and sales to drive adoption, satisfaction, and revenue. Your impact will be measured by tangible growth metrics, customer happiness scores, and the quality of insights you deliver. You will be a strategic partner to senior leadership, helping to shape the roadmap for the Spanish market and beyond.

Key Responsibilities

• Customer Support & Issue Resolution
  • Provide first‑line support to Spanish customers via chat, phone, and screen‑share.
  • Diagnose technical and workflow issues, resolve them, or clearly communicate escalation paths to the relevant teams.
  • Maintain a high level of customer satisfaction and quickly turn support tickets into success stories.
• Onboarding & Conversion
  • Understand each customer’s use case and guide them through the configuration of brighthush.
  • Track inactive free trials, identify friction points, and implement targeted outreach to convert them into paying customers.
  • Iterate on onboarding flows based on real‑world feedback and data.
• Market Intelligence & Product Feedback
  • Document local portals, accounting processes, and regulatory requirements that influence how Spanish customers use brighthush.
  • Validate and prioritize integrations that are critical for the Spanish market in collaboration with the product team.
  • Translate customer pain points into actionable product enhancements.
• Content Creation & Knowledge Transfer
  • Write help articles, FAQs, and onboarding guides based on real customer scenarios.
  • Collaborate with marketing and product to refine messaging, address objections, and ensure Spanish content is accurate and engaging.
  • Maintain a living knowledge base that evolves with customer needs.
• Process Design & Continuous Improvement
  • Build and refine processes that scale—ticket routing, onboarding checklists, and performance dashboards.
  • Measure key metrics (NPS, CSAT, churn, conversion rate) and use insights to drive improvements.
  • Champion a culture of experimentation and data‑driven decision making.

First 90 Days Roadmap

• Days 1–30
  • Deep dive into brighthush’s product, support stack, and Spanish market dynamics.
  • Take ownership of incoming Spanish support tickets and publish the first set of help articles.
  • Map key Spanish portals and integrations, creating a reference guide for the team.
• Days 31–60
  • Automate free‑trial follow‑ups and refine onboarding flows.
  • Run A/B tests on onboarding changes, track impact, and report findings to product bi‑weekly.
  • Establish a cadence of cross‑functional syncs with product, marketing, and sales.
• Days 61–90
  • Analyze conversion and retention metrics, identify gaps, and propose next‑step priorities.
  • Share market insights with the broader team and influence roadmap decisions.
  • Set up a framework for ongoing learning and professional development.

Success Metrics

Your impact will be measured by tangible growth: increased number of active, paying customers in Spain. You will also be judged on customer satisfaction scores, onboarding efficiency, and the quality of market insights you deliver. We value data‑driven results, so you’ll be expected to report on NPS, CSAT, churn, and conversion rates on a regular basis.

Essential Qualifications

• Fluent Spanish (C2 level) and strong written and spoken English.
• Minimum 2 years of experience in customer support, onboarding, or customer success—ideally in SaaS or fintech.
• Comfortable communicating with customers over the phone and in written form.
• Excellent written communication skills—clear, concise, and structured.
• Technical curiosity: a desire to understand the “why” behind issues, not just the “what.”
• Commercial acumen: ability to spot when a customer needs a gentle push toward commitment.
• Process‑oriented mindset: enjoy building and refining systems from scratch.
• Based in Spain and able to work full‑time remotely.

Preferred Qualifications

• Background in accounting or finance, with a transition into technology.
• Experience working in a fast‑paced, remote‑first environment.
• Knowledge of Spanish accounting regulations and common invoicing portals.
• Previous involvement in product or marketing initiatives.

Skills & Competencies

• Customer‑first mindset with a passion for solving real problems.
• Strong analytical skills—ability to interpret data and translate it into actionable insights.
• Excellent communication and storytelling abilities.
• Adaptability and resilience in a rapidly evolving startup context.
• Team player who thrives in cross‑functional collaboration.
• Self‑starter with a proactive approach to learning and improvement.

Career Growth & Learning Opportunities

At brighthush, you’ll be part of a founding team that shapes the future of the Spanish customer experience. Your contributions will directly influence product strategy, market expansion, and company culture. We offer:

• Clear career ladder with defined milestones for growth into senior customer success, product, or business development roles.
• Regular mentorship from senior leaders and peers.
• Access to industry conferences, workshops, and online learning platforms.
• Opportunities to lead cross‑functional projects and initiatives.

Work Environment & Culture

brighthush is a fully remote company that values flexibility, transparency, and collaboration. Our culture is built on:

• Open communication—everyone’s voice matters.
• Data‑driven decision making—metrics guide our actions.
• Continuous learning—feedback loops and skill development are embedded in our processes.
• Work‑life balance—flexible hours and trust in your ability to deliver results.
• Diversity and inclusion—everyone is welcomed and celebrated.

Compensation & Perks

While specific figures will be discussed during the interview, we offer a competitive salary package that reflects your experience and the value you bring. Additional perks include:

• Fully remote work—no commute, no relocation.
• Health and wellness stipend.
• Equity participation in a high‑growth startup.
• Annual performance bonus tied to company and individual metrics.
• Unlimited vacation policy—trust us to manage your workload.
• Regular team virtual events and occasional in‑person retreats.

Application Process

1. Initial Screening Call – A quick conversation to get to know you and your background.
2. Practical Simulation – 90‑minute exercise covering a typical support scenario, a free‑trial outreach, documentation, and a prioritization discussion.
3. Final Interview – A deeper dive with the leadership team to align on vision, expectations, and next steps.

How to Apply

Send us your CV in Spanish or English, along with a brief note explaining why you’re excited about this role. No cover letter is required—just a few lines that capture your enthusiasm.

If you need any accommodations during the hiring process, let us know and we’ll gladly make the necessary arrangements.

Our Commitment to Diversity

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, origin, nationality, religion, disability, age, sexual orientation, or identity.

Data Privacy

We will only use your personal data for the purpose of this hiring process, in compliance with GDPR.

Ready to Join brighthush?

If you’re ready to build the Spanish customer experience from the ground up, to influence product strategy, and to grow alongside a passionate, remote team, we want to hear from you. Apply today and help us bring brighthush’s transformative invoicing solution to businesses across Spain.