Senior Strategic Manager – AI‑Powered Customer Success & Enterprise Growth, Driving Adoption, Retention, and Revenue for Next‑Gen Marketing Platforms at brighthush

About brighthush

brighthush stands at the forefront of the digital marketing revolution, blending cutting‑edge artificial intelligence with intuitive web experience management to empower marketers worldwide. Our mission is to make it effortless for brands to design, launch, and scale high‑performing digital journeys that resonate, convert, and retain customers. By turning raw data into actionable insights and automating content creation, we help our clients achieve predictable growth while deepening brand trust.

Why the Digital Marketing Landscape Matters

The pace of change in digital marketing is unprecedented. Audiences expect hyper‑personalized experiences, real‑time engagement, and seamless integration across an ever‑expanding tech stack. AI is no longer a luxury—it’s the engine that powers tomorrow’s marketing strategies. At brighthush, we sit at the intersection of AI innovation and marketing execution, delivering solutions that transform data into revenue‑driving experiences.

Role Overview

We are seeking a visionary, customer‑centric leader to join brighthush as the Senior Strategic Manager – AI‑Powered Customer Success & Enterprise Growth. In this pivotal role, you will build and lead the Customer Success (CS) organization for our flagship platform, Source, an AI‑powered tool that enables marketing teams to launch, optimize, and scale digital experiences in real time. Source is currently in a limited research preview, and you will be the first to shape the customer experience as we transition to full commercial availability.

Why Source?

Source is the future of marketing automation. It blends AI agents with web experience management to deliver real‑time insights, automated content creation, and hyper‑personalized customer journeys. As the product evolves from research to market, you will be the bridge between our customers and the engineering, product, and sales teams, ensuring that every enterprise client not only adopts Source but also realizes measurable business value.

Key Responsibilities

• Build & Scale the Source CS Team – Recruit, coach, and develop a high‑performing team that thrives in a fast‑moving, experimental environment. Define hiring criteria, onboarding processes, and performance metrics that align with our growth objectives.
• Own Strategic Enterprise Accounts – Serve as the executive sponsor for key Source customers, cultivating relationships with senior marketing, web, and engineering leaders. Act as the trusted advisor who understands each client’s business goals and translates them into actionable CS plans.
• Drive Retention & Expansion – Own renewals, forecast revenue, and partner with Sales to identify upsell opportunities. Leverage data to ensure net revenue retention remains above target and to surface expansion signals early.
• Translate Use Cases into Results – Lead discovery workshops, pilots, and agent‑building sessions. Guide customers through rollout, adoption, and change management, ensuring they achieve the promised outcomes.
• Champion Customer Outcomes – Collaborate with Forward‑Deployed Engineers and Solution Architects to move pilots into production, define success metrics, and use data to iterate on the product and CS processes.
• Enable Scale & Adoption – Establish agent permissions, autonomy, and review practices. Develop customer champions and enablement programs that accelerate adoption across the organization.
• Design the Source CS Operating Model – Create playbooks, health metrics, and AI‑powered workflows. Partner across teams to shape the roadmap and produce customer references and case studies that showcase success.
• Lead Cross‑Functional Initiatives – Work closely with Product, Engineering, Sales, Marketing, and Finance to align CS strategy with product roadmap, go‑to‑market plans, and financial goals.
• Drive Continuous Improvement – Use analytics to identify gaps, iterate on processes, and embed a culture of experimentation and learning within the CS organization.

Essential Qualifications

• 8+ years of experience in Customer Success, Account Management, or Consulting at a B2B SaaS company, with a proven track record managing enterprise accounts and executive relationships.
• 2+ years of leadership experience managing a Customer Success or Growth team.
• Demonstrated success driving retention, expansion, and revenue growth against commercial targets such as Net Revenue Retention.
• Strong executive presence – the ability to influence senior leaders both inside and outside the organization.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions, and security; comfortable partnering with developers (production coding not required).
• Experience in at least one of the following domains: Applied AI (building AI workflows or agents, evaluating output, setting realistic expectations) or Digital Transformation (leading complex enterprise programs involving integrated systems, workflow automation, or platform migrations).
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Data‑driven decision making – comfortable using analytics to define success metrics and iterate on processes.
• Change management expertise – guiding teams through adoption cycles and cultural shifts.
• Leadership and coaching – building a culture of experimentation, continuous learning, and high accountability.
• Collaboration across cross‑functional teams (Product, Engineering, Sales, Marketing, Finance).

Preferred Qualifications

• Experience with usage‑based or consumption‑based pricing models.
• Background working with agencies or systems integrators.
• Familiarity with marketing technology stacks, CMS, analytics, and how they translate to business outcomes.
• Proactive curiosity about emerging AI technologies and a passion for applying them to solve real customer problems.
• Experience leading CS teams in a high‑growth startup environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Exceptional Communication – Clear, concise, and persuasive in both written and verbal formats.
• Data‑Driven Decision Making – Comfortable using analytics to define success metrics and iterate on processes.
• Change Management – Expertise in guiding teams through adoption cycles and cultural shifts.
• Leadership & Coaching – Building a culture of experimentation, continuous learning, and high accountability.
• Collaboration – Working effectively across Product, Engineering, Sales, Marketing, and Finance.
• Technical Fluency – Comfortable with codebases, deployment pipelines, integrations, permissions, and security.
• Customer Obsession – Deep empathy for customers and a relentless focus on delivering value.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As the first senior manager of the Source CS team, you will:

• Shape the future of our AI‑powered product and its customer success strategy.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
• Mentor and develop a high‑performing team, creating a legacy of excellence.
• Participate in executive leadership meetings, gaining exposure to strategic decision‑making.
• Access continuous learning resources, including AI workshops, industry conferences, and internal knowledge sharing.
• Earn equity and performance bonuses that align your success with the company’s growth.
• Benefit from a remote‑first culture that encourages flexibility, collaboration, and innovation.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and innovation. Our culture is built on:

• Customer Obsession – We put the customer at the center of everything we do.
• Ownership & Accountability – We move fast, take responsibility, and deliver results.
• Continuous Improvement – We experiment, learn, and iterate relentlessly.
• Inclusive Collaboration – We celebrate diverse perspectives and foster an environment where every voice is heard.
• Work‑Life Balance – Flexible schedules, generous paid time off, and a focus on mental and physical well‑being.

Compensation & Benefits

While specific compensation will be tailored to your location, experience, and qualifications, brighthush offers a competitive package that includes:

• Base salary aligned with industry benchmarks for senior leadership roles.
• Performance‑based bonuses and equity (RSUs) to share in the company’s growth.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid parental leave, flexible vacation, and a sabbatical program.
• Wellness stipend covering mental health resources, therapy, and coaching.
• 401(k) with employer match (U.S. employees) and retirement savings support globally.
• Monthly stipends for work‑from‑home expenses, wellness, and professional development.
• Annual WIN bonus program for all full‑time, permanent, non‑commission employees.

How to Apply

Ready to shape the future of AI‑powered marketing with brighthush? Submit your application through our careers portal. We review applications on an ongoing basis until the position is filled.

Closing Statement

As the Senior Strategic Manager – AI‑Powered Customer Success & Enterprise Growth at brighthush, you will be at the forefront of a product that is redefining how brands engage with their audiences. If you thrive in ambiguity, love building from the ground up, and are passionate about delivering measurable business outcomes through AI, we want to hear from you. Join us and help create the next generation of digital experiences that empower marketers worldwide.