Senior Strategic Technical Account Success Manager – Championing Enterprise Customer Growth, Adoption, and Innovation at brighthush

About brighthush

brighthush is redefining the future of cloud operations with an AI‑native DevOps automation platform that delivers an ever‑present, intelligent DevOps engineer. By harnessing agentic AI, brighthush eliminates the need for fragmented scripts and siloed tooling, enabling teams to provision, secure, and manage cloud infrastructure with unprecedented speed and confidence. Our platform seamlessly orchestrates compliance, Kubernetes, observability, and cost optimization, all while embedding security and governance into the very fabric of the automation layer.

Built on a unified automation foundation, brighthush transforms complex Infrastructure as Code into a self‑service, user‑friendly experience. Engineering teams can now accelerate delivery, reduce operational overhead, and scale without adding additional DevOps personnel. With backing from leading venture capital firms, brighthush sits at the intersection of AI, cloud infrastructure, and security, empowering modern organizations to deploy and operate at scale with safety, speed, and measurable impact.

At brighthush, we believe that the most powerful innovations come from people who are passionate about solving real‑world challenges. If you thrive in a fast‑moving, high‑impact environment and want to help shape the next generation of cloud automation, you’ll find a home here.

Role Overview

We are seeking a high‑agency, customer‑obsessed Senior Strategic Technical Account Success Manager to own and grow a portfolio of key enterprise customers. In this role, you will act as the orchestrator of the entire customer journey, weaving together conversations, technical initiatives, business priorities, product usage, and commercial considerations to ensure our customers achieve successful deployment, adoption, expansion, and measurable value from brighthush.

As the bridge between customers and cross‑functional teams—including Customer Solutions Engineers, Technical Delivery Managers, Account Management, Sales, Product, Engineering, and executive leadership—you will bring structure to ambiguity, lead complex programs, identify risks and opportunities, and create momentum by ensuring the right problems are addressed and the right people are engaged.

We’re looking for someone who thrives in complexity, operates with speed and judgment, and is trusted by both customers and internal stakeholders to figure things out and drive work to completion.

Key Responsibilities

• Strategic Customer Ownership: Own the end‑to‑end relationship with a portfolio of high‑value enterprise accounts, developing deep expertise in their business models, technical environments, and desired outcomes.
• Program Leadership: Design, execute, and scale multi‑phase customer programs that involve multiple technical and business stakeholders, ensuring clear objectives, milestones, owners, and timelines.
• Cross‑Functional Coordination: Act as the central point of contact for all internal teams, aligning product, engineering, sales, and support to deliver a cohesive customer experience.
• Risk & Opportunity Management: Identify blockers, risks, and growth opportunities early; develop proactive mitigation plans and elevate issues when necessary.
• Insight Generation: Analyze product usage data, customer feedback, and market trends to surface insights that drive adoption, retention, and expansion.
• Stakeholder Engagement: Build trusted relationships with engineers, technical leaders, executives, and business stakeholders, tailoring communication style to each audience.
• Customer Advocacy: Serve as the voice of the customer within brighthush, championing their needs and ensuring they receive the highest level of service and value.
• Revenue Impact: Partner with the sales and renewal teams to identify upsell, cross‑sell, and renewal opportunities, contributing directly to the company’s growth.
• Continuous Improvement: Drive process improvements, share best practices, and mentor junior team members to elevate the overall effectiveness of the Customer Success organization.

Essential Qualifications

• 7+ years of experience in Customer Success, Strategic Account Management, Technical Account Management, Solutions Consulting, Professional Services, or Program Management within technology or engineering‑led organizations.
• Proven track record of managing complex enterprise customers with multiple technical and business stakeholders.
• Strong program and project management skills, with the ability to juggle multiple concurrent initiatives, competing priorities, and tight timelines.
• Exceptional problem‑solving abilities, capable of bringing structure to ambiguity and synthesizing incomplete or conflicting information into actionable plans.
• Experience leading cross‑functional projects that span engineering, product, sales, and support.
• Excellent communication, organization, judgment, and relationship‑building skills.
• High‑ownership mindset and the ability to operate autonomously in a fast‑paced environment.
• Commercial acumen with experience partnering on renewals, negotiations, retention, and expansion opportunities.
• Technical fluency in cloud infrastructure and modern software development environments; familiarity with AWS and GCP is preferred.

Preferred Qualifications

• Background in AI‑driven automation or cloud‑native platforms.
• Experience with enterprise‑scale deployments and multi‑region cloud architectures.
• Knowledge of compliance frameworks such as SOC 2, ISO 27001, or GDPR.
• Previous experience in a high‑growth startup environment.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Influence & Negotiation: Persuade stakeholders across all levels to align on priorities and resources.
• Data‑Driven Decision Making: Leverage analytics to inform strategy and measure success.
• Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless focus on delivering value.
• Adaptability: Thrive in a dynamic environment with evolving priorities and technologies.
• Collaboration: Work effectively with cross‑functional teams, fostering a culture of shared ownership.
• Communication: Articulate complex technical concepts to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Regular learning pathways, including certifications in cloud platforms, AI, and DevOps practices.
• Opportunities to lead high‑impact initiatives that shape the future of cloud automation.
• Clear career tracks within Customer Success, Product Management, or Technical Program Management.
• Participation in industry conferences, webinars, and thought‑leadership events.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and continuous improvement. Our culture is defined by:

• Remote‑First Flexibility: Work from anywhere in the U.S. with flexible hours that respect your work‑life balance.
• Inclusive Community: A diverse team that values different perspectives and fosters belonging.
• Innovation‑Driven: A culture that encourages experimentation, rapid iteration, and learning from failure.
• Impact‑Focused: Every team member’s contributions directly influence product direction and customer success.
• Well‑Being Support: Comprehensive health benefits, mental health resources, and a supportive environment for personal growth.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience, location, and the value you bring to brighthush. While specific figures may vary, the base salary range for this role is typically between $120,000 and $145,000 per year, depending on geographic location and seniority. In addition to base pay, we provide:

• Performance‑based bonuses and a commission structure tied to customer expansion and renewal metrics.
• Health, dental, and vision insurance with employer contributions.
• Life and critical illness insurance, along with supplemental coverage options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Generous paid time off, including vacation, sick leave, and personal days.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Remote work stipend to cover home office setup and internet costs.
• Professional development budget for courses, certifications, and conferences.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping how enterprises build, secure, and operate cloud infrastructure. You’ll collaborate with some of the brightest minds in AI, DevOps, and cloud engineering, and you’ll see the direct impact of your work on customers’ success stories. If you’re passionate about driving customer outcomes, thrive in complex environments, and want to grow your career while making a tangible difference, brighthush is the place for you.

Ready to take the next step in your career? Apply today and help us empower the world’s most ambitious engineering teams to innovate faster, safer, and smarter.