Senior Strategic Value Realization Manager – Driving ROI, Customer Success, and Expansion in the Asset Management SaaS Ecosystem at brighthush
About brighthush
brighthush is a global SaaS pioneer that is reshaping how organizations manage their physical and digital assets. With a portfolio of cutting‑edge solutions spanning real estate, facilities, and asset‑intensive industries, we empower thousands of customers worldwide to achieve operational excellence, regulatory compliance, and sustainable growth. Our culture is built on a foundation of innovation, collaboration, and a relentless focus on customer success. At brighthush, we believe that every interaction is an opportunity to create measurable value, and we are committed to delivering that value through data‑driven insights, strategic partnership, and a passion for continuous improvement.
Position Overview
As a Senior Strategic Value Realization Manager, you will be the catalyst that translates brighthush’s technology into tangible business outcomes for our clients. You will partner with sales, product, services, and customer success teams to quantify, track, and communicate the ROI and total cost of ownership (TCO) that our solutions deliver. Your insights will shape executive conversations, drive expansion opportunities, and reinforce our reputation as a trusted advisor in the asset‑management space.
Key Responsibilities
- Customer Value Engagement: Collaborate with Account Executives, Solutions Consultants, and Value Realization peers to uncover customer goals, baseline metrics, and pain points. Lead discovery workshops that surface strategic opportunities for value creation.
- Business Case Development: Build robust ROI, TCO, and cost‑benefit models that articulate the financial impact of brighthush solutions. Translate complex data into compelling narratives that resonate with C‑suite stakeholders.
- Value‑Focused Presentations: Design and deliver high‑impact presentations to customers, showcasing realized value, projected savings, and strategic benefits. Serve as the subject‑matter expert during Executive Business Reviews (EBRs) and other senior‑level engagements.
- Value Tracking & Realization: Establish and refine frameworks for measuring pre‑ and post‑implementation success metrics. Track adoption, process improvements, cost savings, and other performance indicators to quantify realized value.
- Opportunity Identification: Analyze customer data to uncover whitespace and expansion opportunities. Provide actionable insights that guide cross‑sell and upsell initiatives.
- Internal Collaboration & Sales Support: Work closely with Sales, Services, Product, and Finance to align value stories with customer use cases and industry benchmarks. Support RFP responses, procurement justification, and contract negotiations with data‑driven evidence.
- Continuous Improvement & Enablement: Contribute to the evolution of brighthush’s value realization methodology, templates, and messaging. Capture best practices, develop reusable business cases, and produce success stories for marketing and advocacy programs.
Essential Qualifications
- 3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis within a B2B SaaS or technology organization.
- Proven track record of building ROI models, conducting TCO analyses, and delivering data‑driven customer impact studies.
- Exceptional communication and presentation skills, with the ability to translate quantitative insights into clear, persuasive narratives for executive audiences.
- Hands‑on experience working directly with customers and cross‑functional teams in a fast‑paced, high‑growth environment.
- Advanced proficiency in Excel, PowerPoint, and CRM platforms such as Salesforce.
Preferred Qualifications
- Exposure to enterprise customers in asset‑intensive or highly regulated sectors (e.g., facilities management, healthcare, manufacturing, real estate).
- Familiarity with value‑based selling frameworks, customer lifecycle management, and SaaS financial metrics (ARR, CAC, LTV, churn).
- Bachelor’s degree in Business, Finance, Economics, or a related discipline; advanced degrees or certifications in business analysis, consulting, or finance are a plus.
Skills & Competencies
- Analytical Acumen: Ability to dissect complex data sets, identify trends, and derive actionable insights.
- Strategic Thinking: Vision to align customer goals with brighthush’s product roadmap and long‑term value proposition.
- Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering measurable outcomes.
- Collaboration & Influence: Skilled at building relationships across sales, product, services, and finance to drive consensus.
- Presentation & Storytelling: Mastery of storytelling techniques that turn data into compelling narratives for diverse audiences.
- Project Management: Proven ability to manage multiple initiatives simultaneously while meeting deadlines.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. As a Value Realization Manager, you will:
- Lead high‑visibility projects that shape the company’s value‑based selling strategy.
- Mentor junior analysts and collaborate with senior leaders across the organization.
- Participate in cross‑functional initiatives that influence product development, go‑to‑market strategies, and customer success programs.
- Access a robust learning ecosystem, including internal workshops, industry conferences, and certification programs.
- Advance into senior roles such as Senior Value Realization Lead, Director of Customer Success, or VP of Value & Growth.
Work Environment & Company Culture
brighthush thrives on a culture of innovation, transparency, and continuous learning. Our remote‑first approach empowers you to work from anywhere while staying connected through collaborative tools and regular virtual town halls. We celebrate diversity, equity, and inclusion, fostering an environment where every voice is heard and every idea has the potential to shape our future.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive base salary complemented by performance‑based incentives. In addition, we provide a comprehensive benefits package that includes:
- Health, dental, and vision insurance for you and your dependents.
- 401(k) plan with company match.
- Generous paid time off, including vacation, sick leave, and personal days.
- Flexible work arrangements and remote‑work stipend.
- Professional development budget and tuition reimbursement.
- Wellness programs, mental health resources, and employee assistance programs.
- Employee stock purchase plan and equity options for eligible roles.
Why Join brighthush?
When you join brighthush, you become part of a mission‑driven organization that is redefining the future of asset management. You will:
- Work with a team of passionate, high‑performing professionals who are committed to excellence.
- Influence the direction of our products and services through data‑driven insights.
- Deliver real, measurable value to customers that drives business growth and long‑term loyalty.
- Benefit from a culture that rewards innovation, collaboration, and personal growth.
Ready to Make an Impact?
If you are a strategic thinker with a knack for turning data into business value, and you thrive in a fast‑paced, customer‑centric environment, we want to hear from you. Join brighthush and help us unlock the full potential of our customers while advancing your own career to new heights.