Senior Tax Services Manager – Remote Lead for Customer Tax Operations & Reporting in Financial Services, Driving Global Compliance, Process Excellence, and Strategic Growth at brighthush

About brighthush

brighthush stands at the forefront of financial services consulting, redefining how organizations navigate the ever‑evolving tax landscape. With a footprint spanning more than 150 countries, we blend deep industry expertise with a culture of innovation, integrity, and impact. Our mission is simple yet profound: build a better working world by creating new value for clients, people, society, and the planet, while fostering trust in capital markets.

Why brighthush?

• Impactful Work – Shape the tax strategy and compliance framework for leading financial institutions.
• Career Growth – Access to global learning programs, mentorship, and a clear promotion path.
• Innovation‑Driven Culture – Leverage cutting‑edge technology and data analytics to drive efficiency.
• Work‑Life Balance – Flexible remote work, generous vacation policy, and a supportive team environment.
• Competitive Compensation – Performance‑based rewards, comprehensive benefits, and a robust total rewards package.

Role Overview

As the Senior Tax Services Manager, you will be the linchpin of our Customer Tax Operations & Reporting practice. Operating fully remotely, you will lead a high‑performing team that delivers world‑class tax solutions to a diverse portfolio of financial services clients. Your strategic vision, operational acumen, and people leadership will ensure that every engagement meets the highest standards of quality, compliance, and efficiency.

Key Responsibilities

• Lead, mentor, and develop a geographically dispersed team of tax professionals, fostering a culture of continuous improvement, accountability, and high performance.
• Oversee all facets of tax information reporting: data preparation, aggregation, report generation, filing, and transaction tax compliance across multiple jurisdictions.
• Act as the primary escalation point for complex tax issues, ensuring timely resolution and transparent communication with senior leadership and clients.
• Develop, track, and report on key performance indicators (KPIs) and key risk indicators (KRIs) to monitor service quality, utilization, and delivery timelines.
• Collaborate cross‑functionally with Finance, Legal, IT, and Client Services to align tax processes with broader business objectives and regulatory requirements.
• Drive process improvement initiatives, leveraging technology, automation, and best‑practice frameworks (Lean, Six Sigma) to reduce cycle times and enhance accuracy.
• Prepare and present detailed status reports to senior stakeholders, highlighting risks, opportunities, and mitigation strategies.
• Support client internal and external audits by providing comprehensive documentation, process evidence, and audit readiness.
• Manage engagement economics, ensuring projects stay within budget while delivering maximum value to clients.
• Maintain up‑to‑date knowledge of regulatory changes and industry best practices, translating them into actionable guidance for the team.
• Travel up to 20% of the time to client sites or regional meetings as required.

Essential Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Tax, Law, or Economics.
• Minimum of 8 years of progressive experience in tax operations, with at least 3 years in a managerial or leadership role.
• CPA, EA, or licensed attorney credentials are highly preferred.
• Demonstrated expertise in tax information reporting, transaction taxes, and regulatory compliance across multiple jurisdictions.
• Proven track record of leading high‑performing teams, including coaching, performance management, and succession planning.
• Strong analytical and problem‑solving skills, with the ability to translate complex data into actionable insights.
• Excellent written and verbal communication, with experience presenting to senior executives and client stakeholders.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and tax accounting systems.
• Experience with change management, process improvement frameworks (Lean, Six Sigma), and technology implementation.
• Ability to manage multiple concurrent projects, prioritize tasks, and meet tight deadlines.

Preferred Qualifications

• Experience in the financial services sector, including banking, insurance, or asset management.
• Knowledge of global tax reporting standards (e.g., FATCA, CRS, BEPS).
• Experience with data analytics platforms (e.g., Power BI, Tableau) and automation tools (e.g., RPA, Python).
• Previous exposure to client‑facing audit engagements and external audit processes.
• Leadership experience in a remote or hybrid environment, with a proven ability to build cohesive teams across geographies.

Skills & Competencies

• Strategic Thinking – Ability to align tax operations with long‑term business goals.
• Process Excellence – Commitment to continuous improvement and operational excellence.
• People Leadership – Strong coaching, mentoring, and talent development capabilities.
• Stakeholder Management – Skilled at building relationships with clients, partners, and internal teams.
• Technology Savvy – Comfortable adopting new tools and technologies to enhance productivity.
• Adaptability – Thrives in a fast‑paced, evolving regulatory environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Tax Services Manager, you will:

• Participate in our Leadership Development Program, designed to accelerate your growth into senior management roles.
• Access a wealth of learning resources, including online courses, certifications, and industry conferences.
• Engage in cross‑functional projects that broaden your skill set and expose you to new business areas.
• Receive regular 360‑degree feedback and coaching to refine your leadership style.
• Be considered for global assignments and international exposure.

Work Environment & Culture

brighthush fosters a culture of collaboration, transparency, and innovation. Our remote work model is supported by:

• Regular virtual team huddles and town‑hall meetings.
• Access to a digital collaboration platform (Slack, Teams, Confluence).
• Flexible work hours that accommodate different time zones.
• A focus on mental and physical well‑being, with resources such as virtual fitness classes, mindfulness sessions, and wellness stipends.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, our total rewards package includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Paid holidays and flexible vacation policy.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and mental health resources.
• Access to a global network of experts and thought leaders.

How to Apply

If you are ready to lead a dynamic tax operations team, drive process excellence, and make a tangible impact on our clients’ success, we invite you to apply today. Submit your resume and a cover letter outlining your relevant experience and why you are the ideal fit for this role.

Join brighthush and be part of a forward‑thinking organization that values your expertise, supports your growth, and rewards your contributions. We look forward to welcoming you to our team!