Senior Technical Account Manager – Customer Success & AI Enablement (Americas) – Remote, Full‑Time, AI‑Native Workspace Solutions

About brighthush

brighthush is at the forefront of the next wave of workplace innovation. As a fully AI‑native organization, we have engineered the world’s first truly converged workspace that unifies tasks, documents, chat, calendar, and enterprise search—all supercharged by context‑driven AI. Every member of the brighthush team is expected to harness AI daily, and we evaluate AI fluency as a core part of our hiring process. If you are passionate about transforming how teams collaborate, innovate, and deliver value, brighthush is the place to bring your expertise to life.

Why Join brighthush?

At brighthush, we don’t just build products; we create ecosystems that empower millions of users worldwide to work smarter, faster, and more collaboratively. Our culture is built on curiosity, experimentation, and a relentless focus on customer impact. As a Senior Technical Account Manager, you will be at the heart of this mission—partnering with our enterprise customers to unlock the full potential of our platform and AI capabilities.

Role Overview

As a Senior Technical Account Manager – Customer Success & AI Enablement, you will serve as the strategic partner and trusted advisor to our enterprise customers across the Americas. Your blend of deep technical knowledge, customer‑centric mindset, and AI expertise will drive adoption, optimize workflows, and deliver measurable business outcomes. You will own the entire customer lifecycle, from onboarding to expansion, while collaborating closely with Sales, Product, and Support to ensure a seamless, scalable success story.

Key Responsibilities

• Customer Enablement & Onboarding – Lead end‑to‑end onboarding, guiding new teams through discovery, solution design, training, and go‑live support. Translate functional and technical requirements into scalable brighthush solutions, including workflows, templates, hierarchies, and automations.
• Account Health & Engagement – Monitor seat utilization, adoption trends, and stakeholder engagement. Build and execute adoption plans, conduct regular account reviews, and identify risks early to develop proactive recovery strategies.
• Process Optimization & Solution Design – Collaborate with customers to map critical business processes, identify friction points, and design scalable solutions that drive efficiency and ROI. Use structured discovery to create workflow templates that can be replicated across teams.
• Innovation Adoption & Workflow Automation – Champion the adoption of emerging features, including AI and automation. Build custom workflow agents tied to customer use cases, provide technical training on prompt design, and help customers scale AI use cases across their organization.
• Customer Success & Expansion – Connect adoption to business value, generate qualified leads through data‑driven insights, and drive cross‑functional alignment for renewals, expansions, and AI upsells.
• Cross‑Functional Collaboration – Act as the voice of the customer, translating business objectives into actionable insights for Product, Engineering, and Support. Partner with account teams to maintain alignment between delivery and success.

Essential Qualifications

• 5+ years of experience in technical account management, customer success, or a related role within SaaS or enterprise software.
• Proven track record of driving adoption, retention, and expansion for enterprise customers.
• Deep understanding of workspace platforms, automation logic, integrations, and AI agent functionality.
• Strong analytical skills with the ability to interpret usage data, build dashboards, and communicate insights that influence business decisions.
• Excellent executive presence and communication skills—capable of building trust with C‑suite executives and technical stakeholders alike.
• Experience managing complex, multi‑stakeholder projects and delivering results on time and within scope.
• Fluency in English (written and spoken). Additional languages are a plus.

Preferred Qualifications

• Hands‑on experience with generative AI concepts, prompt engineering, and AI‑driven automation frameworks.
• Background in consulting or solution engineering, with a consultative discovery mindset.
• Experience working in a fast‑paced, high‑growth startup environment.
• Knowledge of the broader AI and productivity tools landscape.

Core Skills & Competencies

• Technical Acumen – Ability to translate business needs into technical solutions and guide customers through complex integrations.
• AI Expertise – Familiarity with generative AI, prompt design, and AI agent architecture.
• Consultative Discovery – Exceptional at workflow analysis, process design, and identifying friction points.
• Project & Program Management – Skilled at managing multi‑stakeholder programs with clear deadlines and outcomes.
• Data & Reporting – Comfortable building dashboards, interpreting usage data, and communicating ROI.
• Customer Engagement – Executive presence, strong communication, and the ability to build trust at all levels.
• Account Ownership – Full accountability for assigned book of business, proactive, organized, and outcome‑driven.
• Collaboration & Influence – Works cross‑functionally, influences without authority, and drives alignment.

What You’ll Gain

At brighthush, we believe in investing in our people. As a Senior Technical Account Manager, you will enjoy:

• Career Growth – Opportunities to move into senior leadership roles, such as Director of Customer Success or VP of Customer Experience, and to shape the future of our product roadmap.
• Learning & Development – Access to cutting‑edge AI training, industry conferences, and a robust internal knowledge base.
• Impact – Direct influence on the success of high‑profile enterprise customers and the overall growth trajectory of brighthush.
• Culture – A collaborative, inclusive environment that values curiosity, experimentation, and continuous improvement.
• Flexibility – Fully remote role with a flexible schedule that supports work‑life balance.
• Compensation & Benefits – Competitive base salary ($110K – $150K), performance‑based bonuses, equity, comprehensive health benefits, unlimited PTO, and a generous wellness stipend.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $110,000 – $150,000 (commensurate with experience)
• Annual performance bonus tied to customer success metrics and company goals
• Equity options to share in brighthush’s growth
• Health, dental, and vision insurance for you and your dependents
• 401(k) plan with company match
• Unlimited paid time off and flexible work hours
• Wellness stipend, mental health resources, and employee assistance program
• Professional development budget and conference sponsorships

How to Apply

If you’re ready to bring your technical expertise, AI passion, and customer‑centric mindset to a company that’s shaping the future of work, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Visa Sponsorship

We are currently unable to sponsor visas for non‑engineering and non‑product roles. Sponsorship for engineering and product roles is considered on a case‑by‑case basis and is not guaranteed. Please contact the recruiter if you have any questions.

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All official communications from brighthush will come from a @brighthush.com email address or through our official careers portal. Please be vigilant against unsolicited offers or requests for payment. Report any suspicious activity to [email protected].

AI Processing Notice

brighthush may use artificial intelligence and machine learning technologies to help review and screen candidate applications. These tools support, but do not replace, human decision‑making. If you need an accommodation in the recruitment process, please contact us at [email protected].