Senior Technical Cloud Customer Success Engineer – 100% Remote – Driving Cloud Adoption, Operational Excellence, and Customer Success for brighthush

About brighthush

In today’s hyper‑connected world, digital transformation is no longer a luxury—it’s a necessity. At brighthush, we are the catalyst that turns complex, legacy systems into streamlined, cloud‑native architectures that deliver tangible business value. Whether we’re helping a nimble startup launch its first product or guiding a multinational through a full‑scale modernization, we partner with our clients to design, deploy, and continuously optimise secure, scalable, and future‑ready cloud environments.

Our expertise spans Open Telekom Cloud, OpenStack, Kubernetes, and the broader ecosystem of cloud‑native tools. We blend industry best practices with cutting‑edge innovation, ensuring every deployment is technically sound and strategically aligned. At brighthush, learning, experimentation, and open communication are the cornerstones of our culture, empowering our remote‑first teams to thrive and deliver tangible impact.

Why brighthush?

Choosing brighthush means joining a forward‑thinking, inclusive, and high‑impact team that is:

• Innovation‑driven – constantly exploring new technologies to stay ahead of the curve.
• Customer‑centric – your work directly influences our clients’ growth and satisfaction.
• Committed to personal growth – we invest heavily in learning and career progression.
• Rooted in collaboration – cross‑functional teams solve complex problems together.
• Built on trust – remote work is supported by robust processes, clear expectations, and a culture of accountability.

Role Overview

As a Senior Technical Cloud Customer Success Engineer, you will be the linchpin between our clients and the cloud technologies that power their businesses. You will blend deep technical expertise with a passion for customer success, ensuring that every client not only adopts the cloud but thrives within it. Your influence will shape the way our customers architect, operate, and evolve their cloud environments.

Key Responsibilities

• Technical Advisory & Account Management – Serve as the primary technical liaison for new and existing clients, guiding them through cloud adoption, operational excellence, and future‑proofing strategies.
• Cloud Platform Enablement – Design, implement, and maintain cloud‑ and container‑based platforms (Open Telekom Cloud, OpenStack, Kubernetes). Translate best‑practice patterns into repeatable, secure solutions that can be deployed at scale.
• Hands‑on Troubleshooting & Root‑Cause Analysis – Own the full lifecycle of incident resolution: capture issues, prioritise, analyse root causes, and deliver actionable fixes that prevent recurrence.
• Knowledge Transfer & Training – Plan and facilitate workshops, deep‑dive sessions, and hands‑on labs that elevate client teams’ cloud proficiency and confidence.
• Reference Architecture & Demo Environments – Build and maintain reproducible reference setups that showcase typical use cases, best practices, and architectural patterns for rapid onboarding.
• Partner Collaboration – Coordinate with cloud‑provider partners and internal stakeholders to align on requirements, deliverables, and joint customer engagements.
• Content Creation & Community Building – Author blog posts, how‑to guides, and community contributions that disseminate knowledge and position brighthush as a thought leader.
• Product Feedback Loop – Capture client insights, identify trends, and relay structured feedback to product and engineering teams to drive continuous improvement.
• Market & Technology Watch – Stay ahead of industry trends, evaluate emerging tools, and recommend actionable next steps that address real client pain points.
• Mentorship & Team Leadership – Coach junior engineers, lead technical discussions, and foster a culture of continuous learning within the team.

Essential Qualifications

• 3–5 years of hands‑on experience in cloud engineering, with a deep focus on Open Telekom Cloud, OpenStack, or comparable platforms.
• Proven expertise in Kubernetes, including deployment patterns, networking, storage, and security best practices.
• Strong background in Infrastructure as Code (IaC) – Terraform, Pulumi, or similar – and experience with Helm, ArgoCD, or Flux for GitOps workflows.
• Solid understanding of system design, architecture, and the ability to translate business requirements into robust, scalable technical solutions.
• Excellent communication skills in German and English (C1 or higher), with the ability to explain complex concepts to both technical and non‑technical audiences.
• Proactive, self‑motivated mindset with a passion for solving problems and driving customer success.
• Experience in customer‑facing roles, preferably in a technical support, consulting, or account‑management capacity.

Preferred Qualifications

• Experience with cloud‑native security frameworks (e.g., OPA, Open Policy Agent, RBAC in Kubernetes).
• Background in DevOps practices, CI/CD pipelines, and automated testing.
• Familiarity with monitoring and observability tools such as Prometheus, Grafana, or ELK stack.
• Prior involvement in community events, meetups, or open‑source projects.
• Knowledge of compliance standards (ISO 27001, GDPR) and how they apply to cloud deployments.

Core Skills & Competencies

• Technical Leadership – Ability to guide teams through complex technical challenges and mentor junior engineers.
• Strategic Thinking – Translate business objectives into actionable cloud strategies.
• Customer‑Centricity – Deep empathy for client needs and a relentless focus on delivering value.
• Project Management – Prioritise tasks, manage timelines, and coordinate cross‑functional teams.
• Continuous Learning – Stay curious, experiment with new tools, and share knowledge with peers.
• Adaptability – Thrive in a dynamic, remote environment where priorities can shift rapidly.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior architects and product leaders.
• Access to a curated library of courses, certifications, and industry conferences.
• Regular tech talks, hackathons, and internal knowledge‑sharing sessions.
• Clear career pathways from Technical Cloud Engineer to Cloud Solutions Architect, Technical Lead, or Customer Success Director.
• Opportunities to contribute to open‑source projects and industry standards.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Fully equipped home‑office setup, including high‑speed internet, ergonomic furniture, and a dedicated budget for tech upgrades.
• Flexible working hours that respect work‑life balance while ensuring team alignment.
• Regular virtual team gatherings, quarterly all‑hands meetings, and occasional in‑person retreats.
• A culture that celebrates wins, encourages experimentation, and values diverse perspectives.
• Inclusive policies that support employees of all genders, backgrounds, and life stages.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market standards for senior cloud engineers.
• Performance‑based bonuses and equity options.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off: 30 days of vacation, plus public holidays and additional personal days.
• Professional development stipend for courses, certifications, and conferences.
• Well‑being initiatives: yoga classes, fitness memberships, and access to wellness platforms.
• Mobility support: BahnCard 50, job‑bike program, and relocation assistance if needed.
• Family‑friendly perks: subsidies for childcare, parental leave, and flexible work arrangements.

How to Apply

Ready to bring your expertise, curiosity, and passion for customer success to brighthush? Submit your application through our careers portal or send your résumé and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how you can help shape the future of cloud technology with us.

Closing Statement

At brighthush, we’re redefining how businesses harness the power of the cloud. If you’re a seasoned cloud engineer who loves turning technical challenges into business opportunities, we want to hear from you. Join a forward‑thinking, inclusive, and high‑impact team that’s driving cloud adoption, operational excellence, and customer success across the globe.

Apply now and become part of a culture that values innovation, collaboration, and continuous growth.