Senior Technical Customer Success Manager – Cloud Infrastructure & Data Protection Solutions

About brighthush

brighthush is a trailblazer in the cloud‑native data protection arena, redefining how enterprises safeguard, recover, and derive value from their most critical assets. Our mission is simple yet ambitious: empower technology‑forward teams to protect and recover data at scale—without the legacy complexity that often slows innovation. By blending cutting‑edge cloud architecture, intelligent analytics, and a relentless focus on customer success, we help organizations navigate the toughest production challenges across cloud, data, and security landscapes.

At brighthush, we’re more than a product company—we’re a community of builders, problem‑solvers, and visionaries. We value ownership, deep technical expertise, and a passion for creating end‑to‑end solutions that deliver measurable impact. If you thrive in a fast‑paced, hands‑on environment and want to shape the future of data protection, brighthush is the place for you.

Why Join brighthush?

• Work directly with enterprise customers on real, high‑impact technical challenges.
• Influence product direction through structured, actionable feedback.
• Own the full customer lifecycle—from onboarding to renewal—while driving growth.
• Collaborate with cross‑functional teams: Sales Engineering, Product, Engineering, and Support.
• Enjoy a culture that rewards initiative, continuous learning, and a collaborative spirit.
• Benefit from a competitive compensation package, equity, and comprehensive perks.

Key Responsibilities

As a Senior Technical Customer Success Manager at brighthush, you will be the technical linchpin that ensures our customers achieve rapid time‑to‑value and sustained success. Your day‑to‑day activities will include:

• Technical Onboarding & Implementation: Lead the end‑to‑end onboarding of new customers, setting up cloud environments, delivering demos, and orchestrating smooth implementations.
• Solution Development: Build lightweight scripts, configurations, and technical solutions (Python, Bash, PowerShell, Terraform) to accelerate adoption and solve complex customer problems.
• Customer Advocacy: Serve as the primary technical contact for a portfolio of enterprise accounts, providing expert guidance and troubleshooting.
• Strategic Engagement: Conduct regular check‑ins, Quarterly Business Reviews (QBRs), and executive reviews to assess adoption, surface risks, and uncover growth opportunities.
• Renewal & Expansion Leadership: Own renewal forecasting, manage renewal conversations, and identify upsell/cross‑sell opportunities that align with customer goals.
• Pre‑Sales Collaboration: Partner with Account Executives and Sales Engineers during pre‑sales and expansion cycles to craft technical solutions that win deals.
• Feedback Loop: Translate customer insights into actionable product and engineering enhancements.
• Process & Playbook Development: Design scalable CS processes, playbooks, and documentation that elevate the overall customer experience.

Essential Qualifications

• 3+ years of experience in a technical, customer‑facing role (e.g., CSM, TAM, Solutions Engineer).
• Hands‑on expertise with cloud platforms (AWS, Azure, GCP) and direct work in customer environments.
• Proficiency in scripting languages (Python, Bash, PowerShell) and infrastructure‑as‑code tools (Terraform).
• Deep understanding of data protection, backup, disaster recovery, analytics, or AI/ML infrastructure.
• Strong communication skills—capable of translating complex technical concepts to both technical and business stakeholders.
• Commercial acumen with a proven track record of driving renewal and expansion conversations.
• Willingness to travel occasionally for customer meetings and onsite engagements.

Nice to Have

• Experience with cloud‑native backup or data protection solutions.
• Familiarity with CRM and CS tools such as Salesforce and Gainsight.
• Track record of success in renewals and expansions.
• Startup experience and comfort building processes from scratch.

What You’ll Gain

At brighthush, your growth is our priority. You’ll have the opportunity to:

• Lead high‑visibility projects that shape the customer journey and product roadmap.
• Develop deep expertise in cloud architecture, data protection, and enterprise operations.
• Build a robust professional network across engineering, product, and sales teams.
• Advance into senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Participate in continuous learning programs, certifications, and industry conferences.

Work Environment & Culture

brighthush thrives on a culture of autonomy, collaboration, and relentless curiosity. Our hybrid work model offers the flexibility to work from home or in our vibrant office spaces, complemented by:

• Autonomous work environment with clear ownership and impact.
• In‑office perks: coffee, snacks, wellness rooms, and collaborative meeting spaces.
• Comprehensive health, dental, vision, and life insurance plans.
• 401(k) program with company match.
• Short‑term and long‑term disability coverage.
• Commuter benefits and flexible PTO + holidays.
• Equity opportunities that align your success with the company’s growth.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent:

• Base Salary: $150,000 – $200,000 per year, commensurate with experience.
• Commission & Bonus: Performance‑based incentives tied to renewal, expansion, and customer satisfaction metrics.
• Equity: Stock options that provide upside as brighthush scales.
• Benefits: Health, dental, vision, life insurance, short‑term and long‑term disability.
• Retirement: 401(k) with company match.
• Work‑Life Balance: Generous PTO, holidays, and flexible work arrangements.
• Professional Development: Reimbursement for certifications, conferences, and training.

Ready to Make an Impact?

If you’re a technically minded, customer‑centric professional who thrives on solving complex problems and driving measurable outcomes, brighthush invites you to join our mission. Bring your expertise, passion, and ambition to a team that values ownership, innovation, and a collaborative spirit.

Apply today and help shape the future of cloud‑native data protection—one customer success story at a time.