Senior Technical Customer Success Manager – Enterprise Network Security & Cloud Connectivity Champion – Remote Saudi Arabia – Spearheading Digital Transformation, Strategic Account Leadership, and Customer Success Excellence at brighthush
About brighthush
brighthush is not just a cybersecurity vendor; we are the architects of digital resilience in an era where connectivity is the lifeblood of every enterprise. With a presence in over 30 countries, we empower Fortune 500 companies, government agencies, and critical‑infrastructure providers to secure their application traffic across hybrid, multi‑cloud, and on‑premises environments. Our platform bridges the gap between traditional network security and the emerging demands of cloud‑native architectures, ensuring that data flows safely, compliantly, and with zero latency.
In Saudi Arabia, brighthush is accelerating its footprint by forging strategic alliances with leading financial institutions, healthcare providers, and energy conglomerates. Our culture is built on relentless innovation, deep collaboration, and an unwavering commitment to customer success. We believe that every client’s journey is unique, and we empower our teams to build lasting relationships that drive measurable business outcomes.
Why Join brighthush?
At brighthush, you will be part of a forward‑thinking organization that is redefining how enterprises protect their most valuable digital assets. Here’s why top talent chooses to grow their careers with us:
- Impactful Work: Serve as the voice of our most strategic customers, shaping the future of network security and influencing product roadmaps.
- Global Exposure: Work with a diverse portfolio of clients across the Middle East, Europe, and North America.
- Career Growth: Accelerated learning paths, mentorship programs, and opportunities to transition into product management, consulting, or senior leadership.
- Competitive Compensation: Market‑aligned base salary, performance bonuses, and comprehensive benefits.
- Work‑Life Balance: Remote work from Riyadh with flexible hours, plus a generous travel allowance for client visits.
- Diverse Culture: Inclusive environment that celebrates different perspectives and promotes continuous learning.
Key Responsibilities
As a Senior Technical Customer Success Manager, you will be the strategic partner for our high‑value enterprise accounts. Your role encompasses the full customer lifecycle—from onboarding to renewal—ensuring each client achieves maximum value from brighthush’s security platform.
- Customer Adoption & Enablement: Drive the adoption of brighthush solutions by guiding customers through deployment, configuration, and integration with their existing network architecture.
- Health Monitoring & Analytics: Utilize our monitoring tools and custom dashboards to track adoption metrics, identify churn risks, and recommend proactive actions.
- Renewal & Upsell Management: Lead renewal negotiations, identify upsell opportunities, and collaborate with sales and product teams to create tailored proposals.
- Technical Advisory: Serve as a trusted advisor on network security best practices, compliance frameworks (ISO 27001, NIST, GDPR), and emerging threats.
- Cross‑Functional Collaboration: Partner with engineering, product, and support teams to resolve technical issues, prioritize feature requests, and ensure a seamless customer experience.
- Travel & On‑Site Engagement: Conduct up to 50% travel to client sites in Saudi Arabia and neighboring regions to perform on‑site assessments, workshops, and training sessions.
- Knowledge Sharing: Create and deliver customer success playbooks, webinars, and internal knowledge bases to elevate the overall competency of the customer success organization.
- Strategic Account Planning: Develop account plans that align with customer business objectives, identify growth opportunities, and forecast revenue impact.
- Risk Management: Proactively identify and mitigate risks to customer satisfaction, including technical, operational, and contractual challenges.
- Metrics & Reporting: Produce regular reports on key performance indicators (KPIs) such as NPS, CSAT, adoption rates, and renewal success for senior leadership.
Essential Qualifications
- Minimum 5 years of experience in Customer Success, Technical Account Management, or a related role within the enterprise software or cybersecurity domain.
- Proven track record of managing strategic, high‑value accounts and driving adoption of complex security solutions.
- Deep understanding of network security concepts, including VPN, VLAN, VRF, VPC, LDAP, and Radius authentication.
- Experience with security governance, risk, and compliance frameworks (ISO 27001, NIST, PCI‑DSS, GDPR).
- Strong technical acumen with hands‑on knowledge of REST APIs, TCP/IP v4, and Java programming.
- Fluent in English and Arabic, both written and spoken.
- Excellent communication, presentation, and stakeholder management skills.
- Willingness to travel up to 50% of the time within Saudi Arabia and adjacent markets.
Preferred Qualifications
- Certifications such as CISSP, CCSP, or CISM.
- Experience with customer success platforms and analytics tools.
- Background in consulting or professional services within the cybersecurity industry.
- Knowledge of multi‑cloud environments and hybrid connectivity solutions.
- Experience working with government or regulated industries (finance, healthcare, energy).
Skills & Competencies
- Strategic Thinking: Ability to align customer objectives with brighthush’s product roadmap.
- Analytical Mindset: Proficiency in data analysis to derive actionable insights from adoption metrics.
- Problem‑Solving: Rapid diagnosis and resolution of technical challenges, ensuring minimal impact on customer operations.
- Influence & Negotiation: Skilled at guiding cross‑functional teams and negotiating renewal terms.
- Customer‑Centricity: Passion for delivering exceptional service and building long‑term relationships.
- Adaptability: Comfortable working in a fast‑paced, evolving technology landscape.
- Leadership Presence: Ability to inspire confidence in customers and internal stakeholders alike.
- Project Management: Experience managing multiple initiatives simultaneously with clear deliverables.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in our people. As a Senior Technical Customer Success Manager, you will have access to:
- Structured mentorship programs with senior leaders.
- Regular training on the latest security trends, product updates, and industry certifications.
- Cross‑departmental projects that broaden your skill set beyond customer success.
- Clear promotion pathways to roles such as Director of Customer Success, Head of Enterprise Services, or Product Management.
- Opportunities to lead global initiatives, including customer advisory boards and industry roundtables.
- Access to a dedicated learning budget for conferences, workshops, and advanced certifications.
Work Environment & Culture
brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote teams in Riyadh operate in a flexible, results‑driven environment, supported by:
- State‑of‑the‑art collaboration tools.
- Regular virtual town halls and knowledge‑sharing sessions.
- Inclusive hiring practices that celebrate diversity and inclusion.
- Employee wellness programs, including mental health resources and fitness stipends.
- Community outreach initiatives that give back to local tech ecosystems.
- Annual hackathons and innovation challenges that encourage creative problem‑solving.
Compensation & Benefits
While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive package that includes:
- Base salary commensurate with industry standards.
- Performance‑based bonuses tied to customer satisfaction and renewal metrics.
- Health, dental, and vision insurance for employees and dependents.
- Retirement savings plan with company match.
- Generous paid time off and flexible holiday scheduling.
- Travel allowance and accommodation support for on‑site client visits.
- Professional development budget for certifications, conferences, and courses.
- Equity or stock‑option plans for senior roles.
How to Apply
If you are a seasoned customer success professional with a passion for technology, security, and building lasting client relationships, we want to hear from you. Join brighthush and help shape the future of secure connectivity across the globe.
Ready to take the next step? Click the link below to submit your application and become part of a team that is redefining cybersecurity excellence.
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