Senior Digital Customer Integration Manager – Championing Data‑Driven Customer Experience, Product Innovation, and Seamless System Integration for brighthush’s Global Digital Ecosystem

About brighthush – Powering the Future of Electrical Distribution

brighthush has evolved from a regional distributor into a technology‑centric powerhouse that places customer experience and data intelligence at the core of every decision. With more than five decades of industry expertise, we now power a digital ecosystem that connects manufacturers, distributors, and end‑users through cloud‑based platforms, advanced analytics, and a customer‑first philosophy. Our mission is simple: to enable businesses, communities, and homes to connect to the power of tomorrow with confidence, speed, and insight.

Why brighthush is the Place to Grow Your Career

At brighthush, the best ideas come from curiosity, collaboration, and a relentless drive to improve. As a Senior Digital Customer Integration Manager, you will join a team that:

• Innovates at Scale – Build cutting‑edge products that transform how customers interact with electrical distribution.
• Owns Impactful Projects – Lead end‑to‑end product lifecycles and see your decisions directly influence millions of users.
• Continues Learning – Access mentorship, workshops, conferences, and a generous learning stipend.
• Embraces Remote‑First Flexibility – Work from anywhere while staying connected to a vibrant, distributed community.
• Celebrates Diversity & Inclusion – Thrive in a workplace that values every voice and encourages open dialogue.

Role Overview – Your Impact as Senior Digital Customer Integration Manager

In this pivotal role, you will serve as the bridge between customers, technology teams, and business strategy. Your responsibilities will span product vision, customer advocacy, cross‑functional collaboration, and data‑driven decision making. You will be the champion of digital integration, ensuring that our customers experience seamless, end‑to‑end solutions that drive adoption, satisfaction, and growth.

Key Responsibilities

• Lead Digital Product Strategy – Own the vision, roadmap, and execution of digital customer integration products from ideation to launch.
• Drive Adoption & Engagement – Design go‑to‑market plans, onboarding journeys, and continuous improvement initiatives that maximize product usage and satisfaction.
• Build & Maintain Customer Relationships – Serve as the primary advocate for key accounts, translating their feedback into actionable product enhancements.
• Collaborate Across Functions – Partner with engineering, data science, marketing, sales, and operations to deliver seamless, integrated solutions.
• Analyze Performance & Insights – Leverage the brighthush analytics platform to monitor metrics, uncover trends, and inform data‑driven decisions.
• Manage Vendor & Integration Ecosystem – Oversee relationships with ERP, API, EDI, VMI, and other third‑party systems, ensuring smooth data flows.
• Champion Continuous Improvement – Lead initiatives to refine processes, reduce friction, and elevate the overall customer experience across digital touchpoints.
• Mentor and Coach Teams – Provide guidance to junior product managers and cross‑functional team members, fostering a culture of learning and accountability.
• Represent brighthush at Industry Events – Speak at conferences, webinars, and user groups to showcase our digital vision and gather market insights.

Essential Qualifications

• 7+ years of progressive experience in digital product management or a related field.
• Proven track record of launching and scaling digital products that drive measurable customer engagement.
• Hands‑on expertise with data analytics tools, including the brighthush analytics platform.
• Strong understanding of ERP systems, especially brighthush ERP, and experience integrating with APIs, EDI, and VMI.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related discipline (required).
• Graduate degree (MBA, MS, or equivalent) preferred.
• Exceptional communication, stakeholder management, and problem‑solving skills.
• Demonstrated ability to thrive in a remote, distributed environment.
• Experience managing cross‑functional teams and driving product initiatives from concept to launch.
• Strong analytical mindset with the ability to translate data into actionable insights.

Preferred Qualifications – Bonus Points

• Experience in the electrical distribution or retail/wholesale sector.
• Advanced knowledge of data modeling, predictive analytics, and machine learning concepts.
• Familiarity with brighthush industry‑specific tools and platforms.
• Agile or Scrum certification (CSM, PSM, etc.) and experience leading cross‑functional agile teams.
• Track record of building high‑performing remote teams and fostering a culture of accountability.
• Experience with API‑first architecture and modern integration patterns.
• Knowledge of regulatory compliance and security standards relevant to the electrical distribution industry.

Skills & Competencies

• Strategic Thinking & Visionary Leadership – Ability to set long‑term direction and inspire teams.
• Customer‑Centric Mindset – Deep empathy for user needs and a passion for delivering value.
• Data‑Driven Decision Making – Proficiency in turning analytics into actionable insights.
• Cross‑Functional Collaboration – Proven ability to work seamlessly with engineering, marketing, sales, and operations.
• Project & Program Management – Expertise in managing complex initiatives with tight timelines.
• Change Management & Adoption Enablement – Skilled at guiding teams and customers through transformation.
• Technical Acumen – Comfortable with ERP, APIs, EDI, VMI, CRM, and related technologies.
• Excellent Written & Verbal Communication – Clear articulation of ideas to diverse audiences.
• Problem‑Solving & Analytical Rigor – Strong analytical mindset and creative problem‑solving skills.
• Adaptability & Resilience – Thrive in fast‑paced, evolving environments.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your career trajectory is as dynamic as the market. As a Senior Digital Customer Integration Manager, you will have the chance to:

• Progress into a Director or VP of Product role, overseeing a portfolio of digital solutions.
• Lead cross‑industry initiatives that shape the future of electrical distribution.
• Participate in executive‑level strategy sessions and influence company‑wide priorities.
• Access a robust learning ecosystem, including mentorship programs, leadership workshops, and industry conferences.
• Earn certifications and advanced training in product management, data science, and emerging technologies.
• Take ownership of new product lines, expanding brighthush’s digital footprint into adjacent markets.
• Serve as a thought leader, publishing white papers and speaking at industry events.

Work Environment & Culture – Where Innovation Meets Community

brighthush champions a flexible, remote‑first culture that empowers you to work from anywhere while staying connected to a vibrant community of innovators. Our core values—Integrity, Collaboration, Innovation, and Customer Success—guide every decision and interaction. We celebrate diversity, encourage open dialogue, and provide the tools and resources you need to thrive in a dynamic, distributed setting.

Our remote teams enjoy:

• Weekly virtual town halls and cross‑functional syncs.
• Access to a digital collaboration hub with real‑time project tracking.
• Monthly virtual coffee breaks and informal networking sessions.
• Annual in‑person retreats that foster team cohesion and strategic alignment.
• Flexible work hours that respect personal commitments and promote work‑life balance.

Compensation, Perks & Benefits – A Comprehensive Rewards Package

While the exact salary will be commensurate with experience and qualifications, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• 401(k) plan with company matching.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Comprehensive health, dental, and vision insurance plans.
• Tuition reimbursement and professional development stipend.
• Retirement plan options and financial wellness resources.
• Wellness programs, mental health support, and employee assistance programs.
• Annual company‑wide retreats and team‑building events.
• Access to a state‑of‑the‑art home‑office stipend and ergonomic equipment.
• Employee referral bonuses and recognition programs.

Job Details – Quick Reference

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote – Richmond, Virginia, United States (or any location that meets remote work eligibility)
• Languages: English (required)

Ready to Light Up the Future?

If you’re a visionary product leader who thrives on turning data insights into tangible customer value, we invite you to bring your expertise to brighthush. Join us in redefining the electrical distribution landscape, empowering customers, and driving innovation that lights up communities across the nation.

Apply today and become part of a team that’s not just delivering products, but illuminating possibilities.