Senior Technical Customer Success Manager – Enterprise Security & Cloud Solutions – Riyadh, Saudi Arabia – Champion of Customer Success, Digital Transformation & Strategic Advisory at brighthush

About brighthush

brighthush is a pioneering force in the cybersecurity landscape, empowering global enterprises to secure their application connectivity across hybrid and multi‑cloud environments. With a portfolio that delivers unparalleled visibility, policy management, risk reduction, and compliance automation, we are trusted by more than 2,300 organizations worldwide. Our mission is simple: make complex networks safe, compliant, and resilient so that businesses can innovate without fear.

In a world where cyber threats evolve at the speed of technology, brighthush stands at the forefront of security innovation. We blend cutting‑edge automation with human expertise, creating a platform that not only protects but also accelerates digital transformation. Our culture is built on collaboration, curiosity, and a relentless pursuit of excellence.

Why Join brighthush?

As brighthush expands its cloud and enterprise footprint across the globe, we are looking for a visionary Customer Success Manager who can bridge the gap between technology and business. This role offers:

• Direct influence on the success of high‑profile enterprise customers.
• Opportunity to shape product strategy through real‑world customer insights.
• Fast‑track career growth in a profitable, high‑growth cybersecurity company.
• A collaborative, inclusive work environment that values diverse perspectives.
• Competitive compensation, comprehensive benefits, and a flexible work model.

Key Responsibilities

As a Senior Technical Customer Success Manager at brighthush, you will be the strategic and technical advisor for our enterprise customers. Your day‑to‑day activities will include:

• Drive Customer Adoption: Identify adoption gaps, design tailored success plans, and align product use cases with measurable business value.
• Monitor Adoption Health: Track usage metrics across your portfolio, generate quarterly improvement plans, and proactively address any decline in engagement.
• Support Renewals: Partner with the renewals team to translate adoption health into renewal success, flag churn risks early, and lead mitigation initiatives.
• Identify Expansion Opportunities: Collaborate with sales and product teams to uncover upsell and cross‑sell potential, quantify growth opportunities, and develop expansion roadmaps.
• Be a Trusted Advisor: Build deep relationships with key stakeholders, provide best‑practice guidance, and act as the voice of the customer within brighthush.
• Lead Customer Engagements: Host Executive Business Reviews (EBRs), conduct quarterly business reviews, and maintain proactive, high‑value touchpoints.
• Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base and inform future product enhancements.
• Advocate Internally: Represent customer needs across engineering, product, and support teams, ensuring that their feedback drives continuous improvement.

Essential Qualifications

• Minimum 5 years of experience in Customer Success, Technical Account Management, or a related role within enterprise software.
• Proven track record managing strategic, enterprise‑level accounts with measurable success metrics.
• Deep understanding of network security, governance, audit, risk, and compliance frameworks.
• Customer‑first mindset with a proactive approach to client engagement.
• Strong consulting, project management, and data‑driven decision‑making skills.
• Solid knowledge of security technologies (firewalls, IDS/IPS, SDN, compliance tools) and APIs (Java, REST).
• Familiarity with infrastructure, cloud (public, private, hybrid), and networking (LAN/WAN).
• Resilience and adaptability in fast‑paced, dynamic environments.
• Executive presence and ability to manage high‑stakes conversations and escalations.
• Excellent communication skills in both English and Arabic.
• Willingness to travel up to 50% of the time.

Preferred Qualifications

• Experience with brighthush products and solutions.
• Technical depth in TCP/IP v4, VRF, brighthush VPC, routing, firewall policies, LDAP, and Radius.
• Prior exposure to the Middle Eastern market and understanding of local regulatory requirements.
• Certifications such as CISSP, CCSP, or equivalent.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Relationship Building: Proven skill in cultivating trust with C‑level executives and technical teams.
• Analytical Acumen: Comfortable with data analysis, KPI tracking, and deriving insights.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Problem Solving: Creative and methodical approach to complex technical and business challenges.
• Collaboration: Works seamlessly across cross‑functional teams.
• Adaptability: Thrives in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders and industry experts.
• Regular training on the latest security trends, product updates, and soft‑skill development.
• Opportunities to lead cross‑functional initiatives and influence product roadmap.
• Clear promotion paths within Customer Success, Product Management, or Technical Consulting.
• Participation in global conferences, webinars, and industry events.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusion, and continuous improvement. Our values include:

• Customer Obsession: We put our customers at the center of everything we do.
• Collaboration: Diverse teams working together to solve complex problems.
• Ownership: Empowered employees who take responsibility for outcomes.
• Learning: A growth mindset that encourages experimentation and knowledge sharing.
• Integrity: Transparent, ethical, and accountable actions.

Our Riyadh office is a modern, open‑plan space that encourages collaboration. We also support a flexible work model, allowing you to balance remote and in‑office work as needed.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget and tuition reimbursement.
• Wellness programs, gym memberships, and mental health support.
• Employee referral bonuses and recognition programs.

How to Apply

If you are passionate about delivering exceptional customer experiences, have a strong technical foundation, and thrive in a fast‑paced environment, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role.

Join brighthush and help shape the future of cybersecurity while advancing your career in a supportive, innovative, and globally recognized organization.