Senior Technical Customer Success Manager – Europe – API & Data Product Champion – Driving Data‑Driven Creator Partnerships

About brighthush

brighthush is a trailblazing data‑platform that empowers brands to unlock the full potential of creator collaborations. Since our founding in 2018, we have evolved from a simple idea into a global ecosystem that connects over 100 companies across Europe, North America, and beyond. From boutique influencer‑marketing agencies to e‑commerce powerhouses, our clients rely on brighthush’s cutting‑edge APIs to discover creators, enrich their own datasets, automate workflows, and solve problems that were unimaginable just a few years ago.

Our mission is clear: empower every brand to build better products, unlock deeper insights, and grow sustainably through data‑driven creator collaborations. With an 8‑figure ARR, a $12 M Series A, and a distributed team of nearly 100 talented professionals across 20+ countries, brighthush is poised for exponential growth. We’re not chasing an exit; we’re building a company that will thrive for decades.

Why Join brighthush?

• Impactful Work: You’ll be the bridge between our API‑centric data products and the creative solutions our clients build.
• Autonomy & Ownership: Own the customer journey from onboarding to expansion, and shape how our data products evolve.
• Fast‑Paced, Remote‑First Culture: Work from anywhere in Europe, collaborate asynchronously with a high‑performing team, and enjoy flexible hours.
• Career Growth: Rapid promotion paths, mentorship from senior leaders, and access to industry conferences and courses.
• Competitive Compensation: OTE of €60k‑€90k plus stock options, unlimited paid vacation, and a comprehensive benefits package.

Role Overview

As a Senior Technical Customer Success Manager based in Europe, you will become the trusted partner for our API customers. Your mission is to help them transform raw brighthush data into high‑value products, ensuring they achieve measurable success and continue to grow with us. You will own the entire customer lifecycle—from first touch to renewal—while acting as the voice of the customer across product, engineering, sales, and marketing.

Key Responsibilities

• Portfolio Management: Own a curated set of accounts, driving Net Revenue Retention (NRR) through proactive engagement, expansion, and renewal.
• Success Planning: Build clear, data‑driven success plans with measurable goals, priorities, and next steps.
• Customer Advocacy: Conduct regular check‑ins, identify risks early, and develop mitigation plans that keep projects on track.
• Technical Enablement: Understand each customer’s product roadmap, recommend the most relevant brighthush endpoints, and troubleshoot integration challenges.
• Expansion & Upsell: Spot opportunities for additional API usage or premium features, and lead the end‑to‑end sales cycle.
• Onboarding Excellence: Deliver a seamless handover from sales, create integration roadmaps, and help customers achieve first value quickly.
• Cross‑Functional Collaboration: Partner with Product to surface customer pain points, with Engineering to resolve technical blockers, and with Marketing to co‑create educational resources.
• Outcome Ownership: When projects become complex, simplify the problem, make decisive judgments, and drive the customer to a successful outcome.

Essential Qualifications

• Minimum 2 years of experience in Technical Customer Success, Account Management, or a related customer‑facing role.
• Hands‑on experience with APIs, data products, or a technical product management background.
• Comfortable discussing data flows, integration patterns, and API best practices—coding is not required, but technical curiosity is essential.
• Proven ability to lead customers, ask insightful questions, and guide them toward the next logical step.
• Strong ownership mindset: you simplify complexity, make decisions, and drive outcomes.
• Excellent written and verbal communication skills in English; additional European languages are a plus.
• Commercial acumen: you naturally identify ways customers can extract more value and grow their business.
• Proactive, organized, and able to thrive in an environment without a rigid playbook.

Preferred Qualifications

• Experience with creator data or creator marketing ecosystems.
• Track record of managing renewals and driving expansion.
• Basic coding or data skills (e.g., reading code, writing scripts, SQL).

Skills & Competencies

• Strategic thinking and the ability to translate data insights into actionable business outcomes.
• Exceptional stakeholder management skills across technical and non‑technical audiences.
• Strong analytical mindset with the ability to interpret usage metrics and derive growth opportunities.
• Project management proficiency, ensuring timely delivery of integration milestones.
• Adaptability and resilience in a fast‑moving, remote‑first environment.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the data we handle. We offer:

• Clear promotion tracks from Senior Technical Customer Success Manager to Director of Customer Success.
• Mentorship from senior leaders who have built and scaled high‑growth tech companies.
• Annual budget for industry conferences, workshops, and certifications.
• Internal knowledge‑sharing sessions where you can present case studies and best practices.
• Opportunities to influence product strategy through direct customer feedback loops.

Compensation & Perks

We believe in rewarding excellence and fostering a healthy work‑life balance:

• Competitive OTE ranging from €60k to €90k, depending on experience and performance.
• Equity package that aligns your success with the company’s long‑term growth.
• Unlimited paid vacation and flexible working hours to support your personal commitments.
• Comprehensive health and wellness benefits, including medical, dental, and mental‑health coverage.
• Annual stipend for home‑office equipment and a monthly allowance for remote‑work expenses.
• Regular team‑building events, both virtual and in‑person, to strengthen our global community.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. Our remote‑first model means you can work from any European country, while our asynchronous communication tools keep the team connected. We celebrate diversity, encourage experimentation, and reward bold ideas that push the boundaries of creator‑data technology.

How to Apply

If you’re ready to take ownership of customer success at the intersection of data and creator marketing, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Let’s build the future of creator collaborations together.