Senior Technical Customer Success Manager – Europe – API & Data Product Champion – Driving Data‑Driven Creator Partnerships at brighthush

Welcome to brighthush – Where Data Meets Creativity

At brighthush, we’re redefining the way brands discover, engage, and monetize creator talent. Since our inception in 2018, we’ve evolved from a modest startup into a global data‑platform powerhouse that powers over 100 brands across Europe, North America, and beyond. Our mission is simple yet ambitious: empower every brand to build better products, unlock deeper insights, and grow sustainably through data‑driven creator collaborations. With an 8‑figure ARR, a $12 M Series A, and a distributed team of nearly 100 talented professionals across 20+ countries, brighthush is on a trajectory of exponential growth. We’re not chasing an exit; we’re building a company that will thrive for decades.

Why Your Next Career Move Should Be with brighthush

• Impact at Scale: You’ll be the bridge between our API‑centric data products and the creative solutions our clients build, directly influencing millions of consumer interactions.
• Full Ownership: From onboarding to expansion, you’ll own the entire customer journey and shape how our data products evolve.
• Remote‑First, Fast‑Paced Culture: Work from anywhere in Europe, collaborate asynchronously with a high‑performing team, and enjoy flexible hours that respect your life outside work.
• Career Acceleration: Rapid promotion paths, mentorship from senior leaders, and access to industry conferences and courses keep you on a continuous learning curve.
• Competitive Compensation: OTE of €60k‑€90k plus equity, unlimited paid vacation, and a comprehensive benefits package that supports your well‑being.

Role Overview

As a Senior Technical Customer Success Manager based in Europe, you will become the trusted partner for our API customers. Your mission is to help them transform raw brighthush data into high‑value products, ensuring they achieve measurable success and continue to grow with us. You will own the entire customer lifecycle—from first touch to renewal—while acting as the voice of the customer across product, engineering, sales, and marketing.

Key Responsibilities

• Portfolio Management: Own a curated set of accounts, driving Net Revenue Retention (NRR) through proactive engagement, expansion, and renewal.
• Success Planning: Build clear, data‑driven success plans with measurable goals, priorities, and next steps.
• Customer Advocacy: Conduct regular check‑ins, identify risks early, and develop mitigation plans that keep projects on track.
• Technical Enablement: Understand each customer’s product roadmap, recommend the most relevant brighthush endpoints, and troubleshoot integration challenges.
• Expansion & Upsell: Spot opportunities for additional API usage or premium features, and lead the end‑to‑end sales cycle.
• Onboarding Excellence: Deliver a seamless handover from sales, create integration roadmaps, and help customers achieve first value quickly.
• Cross‑Functional Collaboration: Partner with Product to surface customer pain points, with Engineering to resolve technical blockers, and with Marketing to co‑create educational resources.
• Outcome Ownership: When projects become complex, simplify the problem, make decisive judgments, and drive the customer to a successful outcome.
• Data‑Driven Insight Generation: Analyze usage metrics, surface trends, and translate findings into actionable recommendations for both the customer and internal stakeholders.
• Community Building: Act as a thought leader within the creator‑data ecosystem, representing brighthush at industry events, webinars, and online forums.

Essential Qualifications

• Minimum 2 years of experience in Technical Customer Success, Account Management, or a related customer‑facing role.
• Hands‑on experience with APIs, data products, or a technical product management background.
• Comfortable discussing data flows, integration patterns, and API best practices—coding is not required, but technical curiosity is essential.
• Proven ability to lead customers, ask insightful questions, and guide them toward the next logical step.
• Strong ownership mindset: you simplify complexity, make decisions, and drive outcomes.
• Excellent written and verbal communication skills in English; additional European languages are a plus.
• Commercial acumen: you naturally identify ways customers can extract more value and grow their business.
• Proactive, organized, and able to thrive in an environment without a rigid playbook.

Preferred Qualifications

• Experience with creator data or creator marketing ecosystems.
• Track record of managing renewals and driving expansion.
• Basic coding or data skills (e.g., reading code, writing scripts, SQL).
• Experience in a SaaS or API‑first company.
• Familiarity with data visualization tools such as Looker, Tableau, or Power BI.

Skills & Competencies

• Strategic Thinking: Ability to translate data insights into actionable business outcomes.
• Stakeholder Management: Exceptional skills in communicating with both technical and non‑technical audiences.
• Analytical Mindset: Proficiency in interpreting usage metrics and deriving growth opportunities.
• Project Management: Ensuring timely delivery of integration milestones and cross‑team initiatives.
• Adaptability & Resilience: Thriving in a fast‑moving, remote‑first environment.
• Customer‑Centric Mindset: Passion for solving real problems and delivering measurable value.
• Collaboration: Working seamlessly with Product, Engineering, Sales, and Marketing to create a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the data we handle. We offer:

• Clear promotion tracks from Senior Technical Customer Success Manager to Director of Customer Success.
• Mentorship from senior leaders who have built and scaled high‑growth tech companies.
• Annual budget for industry conferences, workshops, and certifications.
• Internal knowledge‑sharing sessions where you can present case studies and best practices.
• Opportunities to influence product strategy through direct customer feedback loops.
• Access to a global network of peers and experts in creator marketing, data science, and API development.

Compensation & Perks

We believe in rewarding excellence and fostering a healthy work‑life balance:

• Competitive OTE ranging from €60k to €90k, depending on experience and performance.
• Equity package that aligns your success with the company’s long‑term growth.
• Unlimited paid vacation and flexible working hours to support your personal commitments.
• Comprehensive health and wellness benefits, including medical, dental, and mental‑health coverage.
• Annual stipend for home‑office equipment and a monthly allowance for remote‑work expenses.
• Regular team‑building events, both virtual and in‑person, to strengthen our global community.
• Access to a company‑wide learning platform with courses on data analytics, API design, and customer success best practices.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. Our remote‑first model means you can work from any European country, while our asynchronous communication tools keep the team connected. We celebrate diversity, encourage experimentation, and reward bold ideas that push the boundaries of creator‑data technology. Our values—customer obsession, data integrity, and relentless innovation—guide every decision we make.

How to Apply

If you’re ready to take ownership of customer success at the intersection of data and creator marketing, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Let’s build the future of creator collaborations together.