Seasoned Healthcare Benefits Specialist – Remote Customer Service Representative with Expertise in HSAs, FSAs, HRAs, and Commuter Benefits – Full‑Time, Flexible Schedule

About brighthush

brighthush is a trailblazer in the health‑benefits arena, redefining how individuals and families navigate the intricate world of Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and a wide array of cost‑sharing tools. With a mission centered on transparency, accessibility, and an exceptional customer experience, brighthush has become the trusted partner for thousands of members across the United States. Our rapid growth is fueled by a passion for empowering people to make confident, informed decisions about their healthcare dollars.

Why This Role Is a Game‑Changer

Imagine a career where you can help people navigate the intricacies of their healthcare budgets—all from the comfort of your own home. As a Customer Service Representative and Healthcare Benefits Specialist, you will become the friendly, knowledgeable voice that members rely on when they have questions about their benefits. You’ll receive paid, hands‑on training, and then you’ll work remotely, Monday through Friday, with no weekend shifts. The combination of a stable, full‑time schedule, comprehensive training, and a supportive culture makes this position ideal for anyone who loves problem‑solving, listening, and making a real difference.

Role Overview

In this hybrid role, you’ll blend the precision of a benefits expert with the empathy of a customer advocate. Your primary focus will be to ensure that every member feels confident and informed about their health‑benefit options. You’ll serve as the first line of support for a broad portfolio of benefit programs, including HSAs, FSAs, HRAs, commuter benefits, and COBRA. Your work will directly influence member satisfaction, retention, and overall brand perception.

Key Responsibilities

• Answer inbound inquiries from members about their HSAs, including balances, contributions, transactions, eligible expenses, and card usage.
• Assist with related benefit programs such as FSAs, HRAs, Commuter Benefits, and COBRA.
• Provide multi‑channel support via phone, live chat, and email, ensuring a seamless experience across all touchpoints.
• Conduct follow‑up calls and callbacks to resolve open questions and close cases efficiently.
• Guide members through online account tools and self‑service options, empowering them to manage their benefits independently.
• Document every interaction accurately in our CRM and knowledge‑base systems, maintaining high data integrity.
• Safeguard personal and financial information by adhering to strict confidentiality protocols and data‑security best practices.
• Deliver a consistently friendly, professional experience on every call, embodying brighthush’s brand values of empathy, clarity, and excellence.
• Collaborate with cross‑functional teams to resolve complex issues, update policy documentation, and contribute to product enhancements.
• Track performance metrics such as average handle time, first‑contact resolution, and customer satisfaction scores, and proactively seek improvement opportunities.

Essential Qualifications

• High school diploma or GED (required).
• Ability to pass a standard background check.
• Availability to attend a three‑week, paid, in‑person training program at our Erie, PA office.
• Strong verbal communication skills with a clear, professional phone voice.
• Excellent listening skills and a patient, empathetic demeanor.
• Comfortable navigating multiple computer applications simultaneously.
• Reliable high‑speed internet and a quiet, distraction‑free home workspace (equipment will be provided).
• Basic understanding of HIPAA and data‑privacy regulations.

Preferred Qualifications

• Prior experience in customer service, call center, retail, banking, or healthcare settings.
• Familiarity with health benefit programs (HSAs, FSAs, HRAs, etc.).
• Experience using CRM systems and knowledge‑base platforms.
• Previous remote work experience or a proven track record of self‑discipline.
• Knowledge of compliance standards such as HIPAA, PCI, or SOC 2.
• Experience with data‑entry, reporting, and analytics tools.

Skills & Competencies for Success

• Communication Excellence – articulate complex information in a clear, concise manner.
• Problem‑Solving Mindset – quickly diagnose issues and propose effective solutions.
• Adaptability – thrive in a fast‑changing environment with evolving policies and procedures.
• Team Collaboration – work closely with cross‑functional teams such as Operations, Compliance, and Product.
• Time Management – prioritize tasks and meet daily performance metrics.
• Customer‑Centric Attitude – always put the member’s needs first and go the extra mile.
• Technical Proficiency – comfortable with CRM, knowledge‑base, and reporting tools.
• Attention to Detail – ensure accuracy in documentation and data entry.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Structured career ladders that can lead to roles in Team Leadership, Quality Assurance, or Product Management.
• Regular training sessions on new benefit products, regulatory updates, and customer‑experience best practices.
• Mentorship programs pairing you with seasoned professionals who can guide your professional development.
• Opportunities to contribute to process improvements and share your insights on enhancing member satisfaction.
• Annual performance reviews that recognize achievements and outline clear pathways for advancement.
• Cross‑departmental shadowing and project participation to broaden your skill set.
• Access to an internal learning portal with courses on communication, compliance, and technical tools.

Work Environment & Company Culture

brighthush is built on a foundation of trust, flexibility, and community. Here’s what you can expect:

• Full‑time, 40‑hour work week with Monday‑Friday schedule and no weekend shifts.
• Morning and evening shift options to accommodate diverse lifestyles.
• Three weeks of paid, hands‑on training at our Erie, PA office, led by experienced trainers who set you up for success.
• All necessary equipment—computer, headset, and peripherals—provided to ensure a productive home‑office setup.
• A supportive, collaborative team that values open communication and continuous improvement.
• Regular virtual team‑building events, wellness programs, and community outreach initiatives.
• A culture that celebrates diversity, equity, and inclusion, ensuring every voice is heard.
• Access to a digital knowledge base that is constantly updated by subject‑matter experts.
• Flexible work schedule and remote work options to promote work‑life balance.

Compensation, Perks, and Benefits

While the base hourly rate ranges from $14.50 to $16.00, we offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance eligibility after 60 days of employment.
• 401(k) retirement plan with company match (subject to plan terms).
• Paid time off (PTO) and paid holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program (EAP) for mental health and well‑being support.
• Flexible work schedule and remote work options to promote work‑life balance.
• Employee discount programs and wellness perks.
• Annual wellness stipend and gym membership discounts.
• Regular performance‑based bonuses and incentive programs.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers a flexible, supportive work environment? Submit your application today and take the first step toward a rewarding career at brighthush. Our hiring team reviews applications daily and moves quickly, so don’t wait!

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to hearing from you and exploring how your skills and passion can help us continue to empower members across the country.