Senior Technical Customer Success Manager – UK Remote – Driving Customer Success & Technical Enablement for Innovative SaaS Solutions

About brighthush

brighthush is a trailblazing SaaS company that transforms how businesses harness the power of voice and data. With a portfolio that spans advanced speech recognition, natural language processing, and AI‑driven analytics, we empower enterprises to unlock insights from spoken content, streamline customer interactions, and deliver personalized experiences at scale. Our mission is simple yet ambitious: to make voice a first‑class channel for business intelligence, customer engagement, and operational efficiency.

Founded on a foundation of cutting‑edge research and a passion for customer success, brighthush has grown from a niche startup to a global industry leader. We serve a diverse range of sectors—including finance, healthcare, telecommunications, and media—helping them convert unstructured audio into actionable data. Our solutions are trusted by Fortune 500 companies, mid‑market innovators, and public sector agencies alike.

At brighthush, we believe that technology should be a catalyst for human connection. That’s why we invest heavily in our people, fostering a culture of curiosity, collaboration, and continuous learning. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment where your ideas matter, your growth is accelerated, and your impact is tangible.

Why Join brighthush?

• Impactful Work: Your role will directly influence how our customers adopt, optimize, and champion our platform.
• Remote Flexibility: Work from anywhere in the United Kingdom while staying connected to a vibrant, distributed team.
• Career Growth: Clear pathways to senior leadership, product ownership, and cross‑functional roles.
• Learning Culture: Access to internal training, industry conferences, and mentorship programs.
• Competitive Compensation: Salary range of £40,000–£50,000, performance bonuses, and comprehensive benefits.
• Diverse & Inclusive: A welcoming environment for all genders, backgrounds, and perspectives.

Key Responsibilities

As a Technical Customer Success Manager at brighthush, you will be the bridge between our customers and our engineering teams, ensuring a seamless journey from onboarding to advocacy. Your day‑to‑day activities will include:

• Customer Onboarding & Enablement: Lead the technical onboarding process, configuring accounts, integrating APIs, and delivering training sessions that empower customers to achieve early wins.
• Product Demos & Technical Consultations: Conduct engaging, data‑driven demos that showcase the value of our speech analytics platform, tailoring presentations to technical and business audiences.
• Account Executive Support: Partner with sales leaders to identify upsell opportunities, craft technical proposals, and provide post‑sale support that drives revenue growth.
• Issue Escalation & Resolution: Act as the primary point of contact for complex technical issues, coordinating with engineering, product, and support teams to deliver timely, effective solutions.
• Customer Advocacy & Feedback Loop: Capture customer insights, translate them into product enhancements, and champion user needs within the organization.
• Performance Metrics & Reporting: Track key success indicators such as adoption rates, NPS, churn, and usage analytics; present findings to stakeholders and recommend action plans.
• Travel & Field Engagement: Attend up to 20% business travel to key accounts, industry events, and partner conferences to strengthen relationships and gather market intelligence.

Essential Qualifications

• Minimum 3 years of experience in customer success, technical account management, sales engineering, or a related SaaS role.
• Strong technical aptitude: comfortable with APIs, data pipelines, and cloud platforms (AWS, Azure, or GCP).
• Excellent communication skills—both written and verbal—across technical and non‑technical audiences.
• Proven ability to manage multiple accounts simultaneously while maintaining high service quality.
• UK work permit or eligibility to work in the United Kingdom.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience with speech recognition or natural language processing technologies.
• Background in data analytics, machine learning, or AI product management.
• Certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Fundamentals.
• Track record of driving customer adoption metrics and reducing churn.
• Experience in a fast‑paced, high‑growth startup environment.

Core Skills & Competencies

• Technical Fluency: Ability to translate complex technical concepts into clear, actionable insights.
• Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless focus on delivering value.
• Problem‑Solving: Analytical approach to diagnosing issues and crafting innovative solutions.
• Collaboration: Proven ability to work cross‑functionally with sales, product, engineering, and support teams.
• Project Management: Strong organizational skills, prioritization, and the capacity to manage multiple initiatives concurrently.
• Adaptability: Comfortable navigating ambiguity and driving results in a rapidly evolving environment.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility and impact. As a Technical Customer Success Manager, you will have the chance to:

• Progress into senior leadership roles such as Customer Success Director or VP of Customer Experience.
• Transition into product management, leveraging your deep customer insights to shape future roadmap decisions.
• Take on strategic account management or partner enablement responsibilities, expanding your influence across the ecosystem.
• Participate in our internal “Innovation Lab,” where you can experiment with new features, contribute to open‑source projects, and publish thought leadership pieces.
• Attend industry conferences, hackathons, and workshops—fully reimbursed—to stay at the forefront of voice and AI technologies.

Work Environment & Culture

brighthush thrives on a culture that values transparency, collaboration, and continuous improvement. Our remote-first model is supported by:

• Weekly virtual town halls and cross‑team knowledge sharing sessions.
• Dedicated Slack channels for real‑time collaboration and community building.
• Quarterly “Hack Days” where teams prototype new ideas and celebrate creative breakthroughs.
• Inclusive hiring practices that prioritize diverse perspectives and equitable opportunities.
• Flexible working hours that respect personal commitments while ensuring team alignment.

Compensation & Benefits

We offer a competitive base salary ranging from £40,000 to £50,000, complemented by performance‑based bonuses. In addition, you will receive:

• Health and dental insurance plans.
• Generous annual leave (25 days + public holidays) plus additional personal days.
• Professional development stipend for courses, certifications, and conferences.
• Equity options as part of our long‑term incentive program.
• Wellness initiatives, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

Ready to take the next step in your career and help shape the future of voice technology? Click the link below to submit your application and join a team that values innovation, impact, and personal growth.

Apply to brighthush Today

Join brighthush – Where Voice Meets Vision

At brighthush, we don’t just build products; we create ecosystems that empower businesses to listen, learn, and lead. If you’re passionate about technology, customer success, and making a measurable difference, we want to hear from you. Bring your expertise, curiosity, and drive to a company that rewards bold ideas and celebrates collaborative success.